Hiroki3
4 Beryllium

Can we use proxy server for EMC Support Credentials at VNXe3200? How?

Hello Everyone,

Can we use proxy server for EMC Support Credentials at VNXe3200? How?

Because I have heard we can't use proxy server for EMC Support Credentials at VNXe1 even though we can set it for ESRS.

Credential.jpg

Best regards,

Hiroki

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4 Replies
HJEWKES
1 Nickel

Re: Can we use proxy server for EMC Support Credentials at VNXe3200? How?

Hello,

I have been researching this and from what I can see as of now, you cannot. I am still researching this for you and will give an update ASAP.

Thank you,

Holton Jewkes

EMC TSE

Hiroki3
4 Beryllium

Re: Can we use proxy server for EMC Support Credentials at VNXe3200? How?

Hello Holton Jewkes,

Please let me when we get something.

I really appreciate your help.

Best regards,

Hiroki

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DynaDin
2 Iron

Re: Can we use proxy server for EMC Support Credentials at VNXe3200? How?

Hi Hiroki,

There is no option to use proxy settings for support credentials. This support crdential is used to connect to support site to fetch contract related information. The same credential is also used to connect to ESRS. However, ESRS has an option to specify proxy server details but contract refresh does not.

I assume you are asking this question because of contract refresh not functioning. If so, refreshing of contract data may not work if VNXe requires to connect to internet through proxy server.

Hiroki3
4 Beryllium

Re: Can we use proxy server for EMC Support Credentials at VNXe3200? How?

Hello Dinesh KR,

Yes, that's why I asked.

Thank you for answering.

Best regards,

Hiroki

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