1 Copper

Customer is seeing unusualy numbers of HDD failure.

Customer on Vblock 700LX is seeing high number of HDD failures. They had  about 5 HDD failures since Dec 2013 & 4 HDD failures for the month of May 2014. Is there any health Check tool in VNX that I can suggest Customer to run. Looking to find root cause What's causing this many HDD Failures.

Reply
2 Replies
Highlighted
5 Rhenium

Re: Customer is seeing unusualy numbers of HDD failure.

Did you try to find out the causes of the failures in SPCollects logs?

Reply
Highlighted
1 Copper

Re: Customer is seeing unusualy numbers of HDD failure.

Well, These issues are so much automated. The HDD Failure on VNX is reported by ESRS Call home and EMC just sents

the tech out to replace the drive. I am the Account Manager in need to explain to Customer why they are having so many drive failures.  There are no logs in these SR's. Any pointers to help Customer is appreciated.

Reply