Does "Remote Support Config" = "Notification Email" ?

ESRS for Clariion/VNX is customer installable

There are two different types of "Remote Support/Notification" tools. 

• ESRS - This is handy and is generally installed by EMC FOC (at least in my experince), which is both a notifier and remote access tool for EMC to come in and support/check the array in the event a notification is triggered. 
• Notification (Monitoring) Templates - These are just that.  They can be configured however you set them.  The key here is that he may or may not have setup the alert to EMC.

I suggest you contact your EMC Account Manager or SE and make sure that you have everything correct and possibly get ESRS installed.

Note:  I guess technically there are three -- they have that old dial-up modem thingy EMC likes to ship with every array, but I don't use them.  If you are not paying for a phone line in your data center for the SAN, you are not using them either.

https://community.emc.com/thread/147516?tstart=0

Oh, it most certainly is yes. I however suggest shooting yourself in the foot before doing so as it will help lessen the pain. :). If you are doing the install on Windows 2008 (I have not checked if there is a new version yet), check my post on how to do it -- though probably unsupported.

TJ

Should I try to set it up or ask consultant to set up for us ?  I just fear that I will mess up the SAN.

Thanks

Documents and software are shared by Trefor in the thread (shared by dynamox earlier here-

https://community.emc.com/thread/147516?tstart=0 ) . I think you will be good to go with these documents.

If you are still not confident, you may take assistance from the local team.