SnowCritter
1 Copper

Get error code 497 when attempting to upload

We've a VNXe3100 system. The current software version is  2.1.2.15342 and I want to upgrade to the latest version. The download seemed to go OK, but when I attempt to upload the VNXe-MR2SP0.1-upgrade-2.2.0.17384-RETAIL-tgz.gn.gpg file it fails with an error code of 497.

What does that error code mean?

This is my first attempt at upgrading to a new software version. I've searched the support site for the error code but didn't find anything relelvant.

Thanks in advance.

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10 Replies
AndrewRegan
1 Copper

Re: Get error code 497 when attempting to upload

Can you verify the MD5SUM of the downloaded upgrade? It should be:

     d158cde330b4671fff78bfdaf501c637

The error you are getting suggests the upgrade file is bad.

Thanks,

Andrew

SnowCritter
1 Copper

Re: Get error code 497 when attempting to upload

Thanks for your response.

The MD5 checksum verifies as correct.

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AndrewRegan
1 Copper

Re: Get error code 497 when attempting to upload

Error code 497 should have presented the following error string in the UI:

  • The system was unable to process the update candidate. The candidate may be corrupted; download a new update candidate. Be sure that the peer Storage Processor is operating properly and not in Service Mode, then upload the update candidate again. If this does not resolve the problem, record the error code and refer to the Product Support Page for support options. (Error Code: 497)

Since the MD5 checksum is correct on the client system where you are uploading to the VNXe from and running Unisphere that suggests the upgrade file is getting corrupted during upload. Have you tried to re-upload the file? Do you get error code 497 every time?

Thanks,
Andrew

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SnowCritter
1 Copper

Re: Get error code 497 when attempting to upload

That's the message I get.

I've tried uploading several times - with the same results. I've also downloaded the upgrade file to different PCs and then uploading from there - the results are always the same. What I haven't tried yet (and am in the process of trying) is downloading to a Linux box and then uploading from there. I doubt that it will make a difference, but stranger things have happened.

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AndrewRegan
1 Copper

Re: Get error code 497 when attempting to upload

I checked with EMC Technical Support and understand they have been in contact with you and the download and upgrade has now successfully taken place.

I just wanted to confirm.

Thanks,

Andrew

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AmadeoVerso
1 Nickel

Re: Get error code 497 when attempting to upload

Hi all,

has this issue been resolved?!? If so how?

We have the very same problem, with the only difference that we've successfully managed to patch the VNXe 3100 with sp 2.2.0.17142 few months ago.

Now we're experiencing problems (Error Code 497) with latest patch: MR2 SP0.1 - 2.2.0.17384

[We need it in order to get support for Microsoft Win 2k8R2 Server clustering, SCSI-3 & Persistent Reservation related commands.]

Thanks,

Amadeo

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cityofnewton
1 Copper

Re: Get error code 497 when attempting to upload

I have the same problem.  downloaded it several times and tried uploading several times.  Still the same error 497.

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AmadeoVerso
1 Nickel

Re: Get error code 497 when attempting to upload

After restarting both Storage Processors, we finally managed to bypass this error, by powering off whole system... yes this means some downtime is required...

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cityofnewton
1 Copper

Re: Get error code 497 when attempting to upload

Well that stinks!  I'm waiting for next major update.  It seems that I never have a smooth firmware update.

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