Anonymous
Not applicable

How do you get a serial number SR history of a CX, VNX, etc....

      Send a mail using exact format:

To: srtext@emc.com

Subject: serial CKM00114900655

Use a valid serial number to substitute the CKM00114900655  above, this will work for serial numbers that have the information available in the http://omega.eng.emc.com / SYR website only and with the format:

<letter><letter><number or letter>< x ammount of numbers

-> this covers VNX, CX, VMAX, centera, etc (other serial numbers will most likely not have the info in SYR)

A response mail should arrive thereafter with the SR history.

Send a mail using exact format:

To: srtext@emc.com

Subject: serial CKM00114900655

Use a valid serial number to substitute the CKM00114900655  above, this will work for serial numbers that have the information available in the http://omega.eng.emc.com / SYR website only and with the format:

<letter><letter><number or letter>< x ammount of numbers

-> this covers VNX, CX, VMAX, centera, etc (other serial numbers will most likely not have the info in SYR)

A response mail should arrive thereafter with the SR history.

Labels (2)
5 Replies
Peter_EMC
4 Tellurium

Re: How do you get a serial number SR history of a CX, VNX, etc....

Keep in mind:

SRtext will only work with emails coming from an "@emc.com" address but it is not limited to mobile devices.

RRR
6 Indium

Re: How do you get a serial number SR history of a CX, VNX, etc....

interesting. Why is this limited to EMC internal only? There's no "secret" information there anyway, right?

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Rainer_EMC
6 Indium

Re: How do you get a serial number SR history of a CX, VNX, etc....

Because it is an EMC internal tool

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cincystorage
3 Zinc

Re: How do you get a serial number SR history of a CX, VNX, etc....

I wish I could get a feature like this for arrays associated with my support account..

RRR
6 Indium

Re: How do you get a serial number SR history of a CX, VNX, etc....

On the Online Support website you can go to "view and manage company information", then choose your site id and then "manage site" from the little button in the upper right corner of the list.

Now choose your product and "view product detail", again from the little button in the upper right.

But is seems it won't go back more than 6 months. I guess doing a query from the SR management page does the same thing.

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