Eric LawHK
1 Copper

NGTRiiAGE 27.3 Cannot process direcoty

Dear All

I had tried reinstall the software and run as admin on cli, but still fail. any idea ?

All SP log store in C:\EMC.

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Input specified: [ triage C:\EMC ]
Generating: [ 30 day ] TRiiAGE Analysis.
Processing directory: [ C:/Program Files (x86)/EMC/NGTRiiAGE ]

12/30/2020 15:23:14 Checking for VNXe-series SPcollects.
12/30/2020 15:23:14 Checking for CX/VNX-series SPcollects.

ERROR: Cannot process directory.
The directory either contains no SPcollects or service data files, or contains
files for more than one array or multiple files for one SP. NGTRiiAGE requires
that the directory contain either a single file or a matched pair (SPA and SPB)
from the same array. Metafiles that contain SPcollects or service data files
are subject to the same rules.

C:\Program Files (x86)\EMC\NGTRiiAGE>triage.exe C:\EMC

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1 Reply

Re: NGTRiiAGE 27.3 Cannot process direcoty

Hi Eric,

Can you try copying one of the log files to a different directory and see if it will load from there?

 


Thanks,
DELL-Josh Cr
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
#IWork4Dell
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