We have VNX 5700 unified at the secondary site. The control has powered down due to the unidentified issue. I have ordered the control station replacement.
My question is that how can I replace my faulty control station with newer once. I didn't find any procedure on https://mydocuments.emc.com
I dont think replacement of a control station is a customer procedure (CRU) - which is what mydocs covers
I would suggest to contact your service partner to do the replacement
procedures for replacements that require a certified technician are in Solve Desktop or Solve Online
Do NOT just replace the control station hardware or you will loose your config
Thanks, Rainer for the prompt response. we are the partners of EMC with certified ISM and VNX. Just need a procedure to perform a faulty replacement.
I just sucessfully generated one with Solve Desktop yesterday
I would suggest to retry with Solve Desktop
If that doesnt work for you contact customer service
Can you please snapshot where you see the option to generate the control station replacement procedure. Please attached the procedure with a single control station if possible.
sorry I cannot attach it here
Its in VNX1 procedures -> Hardware Replacment -> 7.0 / 7.1 Control Station
both in Solve Desktop and Solve Online
If you still cannot find it please turn to partner support to make sure that you have the correct credentials
Seems like you are working with customer view which only shows procedures for parts that are customer replaceable
when I set access level to partner I do see the CS replacement procedure
when I set it to customer I dont
I would suggest to check with your partner support to make sure your account has the correct authorization