sphilp1
6 Indium

Software Upgrade on VNX 5300

Using USM, I see that there is both a VNX for Block software upgrade and a VNX for File software upgrade available for our array.

When attempting to choose "Install VNX OE" to install the software updates, we receive an error:

     Error: Configuring Control Station

     Brief Description:  Unable to connect to the provided IP address or Hostname

     Full Description:  The Unisphere Server Manager (USM) was unable to connect to the IP address or Hostname you provided

     Message ID:  15569322006

The recommended action is that we verify the user has been granted permission to access the Control Station.  We are logging in to USM using the sysadmin user and when viewing that user in Unisphere, the "Control Station Access allowed" checkbox IS turned on.

Has anyone seen this issue before and know how to resolve it?

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13 Replies
Ross4
6 Indium

Re: Software Upgrade on VNX 5300

Did you look at EMC Knowledgebase article emc257970?  There is a second possible cause listed there, and it gives the appropriate actions to fix the issue.

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sphilp1
6 Indium

Re: Software Upgrade on VNX 5300

Thank you for the article, I've checked the second possible cause and that doesn't appear to be the case on our array.  The /var/tmp directory has only the '.' and '..' entries.

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8 Krypton

Re: Software Upgrade on VNX 5300

Hello

Why don't you choose "Install VNX for File" first and after upgrade "Install VNX for Block"?

The result will be the same.

Alex

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sphilp1
6 Indium

Re: Software Upgrade on VNX 5300

We seem to have gotten further with things, but I'm thinking there must still be a problem with our installation...

Watching the /var/log/secure on the primary control station, I saw that it was logging login failures for the sysadmin@storageDomain.  So, we created a new account in Unisphere and instead used that to logon to USM.  

That seems to have fixed the original error we're seeing.  I have no idea what it's using as the password when attempting the connection, as we ARE able to login using the sysadmin account and the password we're using in USM.

Using the newly created account, we're able to go through the Prepare for Installation Wizards, but now receive an error about our Dual control station installation.  Is this something we need to have an EMC field tech do?

Last question -- is it safe to upgrade the Block side from 05.31.000.5.008 to 05.31.000.5.011 without doing the File side upgrade from 7.13-1 to 7.14.0?

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8 Krypton

Re: Software Upgrade on VNX 5300

With dual CS configuration you should only use CLI to upgrade NAS code.

It's as simple as use USM.

Download latest VNX procedure generator, generate upgrade procedure and follow it.

Don't upgrade OE for Block to 05.31.000.5.011 until you upgrade OE for File to 7.0.14.0

Alex

8 Krypton

Re: Software Upgrade on VNX 5300

If you are a customer with the 24x7 maintenance contract you can also ask EMC support to do the upgrade for you (onsite or remotely)

Rainer

sphilp1
6 Indium

Re: Software Upgrade on VNX 5300

Yep, I think we're gonna let the field tech take care of this.  Too many moving parts here that we're not completely understanding...

VFANetAdmin
1 Copper

Re: Software Upgrade on VNX 5300

Is there a trick to getting it to generate this. cIt comes up as a 5100 and there is not cli option

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Rajavulla
6 Indium

Re: Software Upgrade on VNX 5300

We were upgrading VNX for File first and suddenly at 17% USM lost access to primary control station due to reboot process took place during the upgrade, I waited for hours but no luck, now when I try to do a DVD, it is saying Upgrade is in progress, we tried all the possibilities to stop but no luck.  NAS service is down on primary control Station and upgrade is in progress, can not stop NAS service because upgrade is in progress and can not start because it is saying already in the requested state.

Any pointers huge help....

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