Using USM, I see that there is both a VNX for Block software upgrade and a VNX for File software upgrade available for our array.
When attempting to choose "Install VNX OE" to install the software updates, we receive an error:
Error: Configuring Control Station
Brief Description: Unable to connect to the provided IP address or Hostname
Full Description: The Unisphere Server Manager (USM) was unable to connect to the IP address or Hostname you provided
Message ID: 15569322006
The recommended action is that we verify the user has been granted permission to access the Control Station. We are logging in to USM using the sysadmin user and when viewing that user in Unisphere, the "Control Station Access allowed" checkbox IS turned on.
Has anyone seen this issue before and know how to resolve it?
Did you look at EMC Knowledgebase article emc257970? There is a second possible cause listed there, and it gives the appropriate actions to fix the issue.
Thank you for the article, I've checked the second possible cause and that doesn't appear to be the case on our array. The /var/tmp directory has only the '.' and '..' entries.
We seem to have gotten further with things, but I'm thinking there must still be a problem with our installation...
Watching the /var/log/secure on the primary control station, I saw that it was logging login failures for the sysadmin@storageDomain. So, we created a new account in Unisphere and instead used that to logon to USM.
That seems to have fixed the original error we're seeing. I have no idea what it's using as the password when attempting the connection, as we ARE able to login using the sysadmin account and the password we're using in USM.
Using the newly created account, we're able to go through the Prepare for Installation Wizards, but now receive an error about our Dual control station installation. Is this something we need to have an EMC field tech do?
Last question -- is it safe to upgrade the Block side from 05.31.000.5.008 to 05.31.000.5.011 without doing the File side upgrade from 7.13-1 to 7.14.0?
With dual CS configuration you should only use CLI to upgrade NAS code.
It's as simple as use USM.
Download latest VNX procedure generator, generate upgrade procedure and follow it.
Don't upgrade OE for Block to 05.31.000.5.011 until you upgrade OE for File to 126.96.36.199
We were upgrading VNX for File first and suddenly at 17% USM lost access to primary control station due to reboot process took place during the upgrade, I waited for hours but no luck, now when I try to do a DVD, it is saying Upgrade is in progress, we tried all the possibilities to stop but no luck. NAS service is down on primary control Station and upgrade is in progress, can not stop NAS service because upgrade is in progress and can not start because it is saying already in the requested state.
Any pointers huge help....