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VNX Dump File Transfer keeps failing

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EMC is working on an issue with our VNX7500. They have asked me to download the dump files

""">>"These DUMP files can also be attached by the customer, CE is not required for it.

The path of the file is:

C:\dumps\SPA_APM00125024319_32f080_07-15-2015_00-20-05.dmp.zip.<<""""

and attach to the service request. I've tried to download the requested file however the file transfer keeps failing.

I am using the SPCollect File Transfer GUI per Unisphere to collect the Dump Files. Can someone educate me about why this keeps failing? I have plenty of free space and tried multiple download paths. Same results "FAILED".

vnx_filefailed_transfer.jpg

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8 Krypton

Re: VNX Dump File Transfer keeps failing

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Sounds a little like the bug in early Rel 32

See http://support.emc.com/kb/91775


regards

Gearoid

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8 Krypton

Re: VNX Dump File Transfer keeps failing

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i have yet to figure out why it's doing that from Unisphere but it works fine from the CLI

naviseccli -h <SP_IP_address> managefiles -retrieve

8 Krypton

Re: VNX Dump File Transfer keeps failing

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Just to dog pile on this, I have never been able to successfully grab dump files from the GUI. The CLI seems to be the only way that works.  USM seems to be 50/50 on get SPCollects, but dump files?  Never worked.

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8 Krypton

Re: VNX Dump File Transfer keeps failing

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Sounds a little like the bug in early Rel 32

See http://support.emc.com/kb/91775


regards

Gearoid

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8 Krypton

Re: VNX Dump File Transfer keeps failing

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Was your question answered correctly? If so, please remember to mark your question Answered when you get the correct answer and award points to the person providing the answer. This helps others searching for a similar issue.

glen

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8 Krypton

Re: VNX Dump File Transfer keeps failing

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Thank You, I was able to download via naviseccli.

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