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VNX-F warranty and support for faulty drives

Hi,

I'm evaluation a DELL Compellent AFA.

I've found that they don't replace a faulty SSD drive in case it reaches the end of its "rated life period".

My question is: do EMC replace faulty SSD drives on a VNX-F in any case?

(I now it's true for XtremIO, not sure for VNX-F).

Thanks!

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2 Replies

Re: VNX-F warranty and support for faulty drives

Hi Matteo,

I suggest you to contact EMC Customer Support for further help.

Thanks

Jyothi

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kelleg
4 Ruthenium

Re: VNX-F warranty and support for faulty drives

If a drive fails EMC will replace it. If a drive is getting non-fatal errors, once it reaches a certain threshold, it will be recommended to be replaced.

glen

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