VNX5300 upgrade stuck on CS1 upgrade....

Consider moving this discussion to VNX Support Forum ( Select Move from Actions).

Have you tried closing the window and resuming the upgrade ?

Yes, since the current upgrade is still in process. The resume is being blocked.

thanks

please try to restart the management server of both SPs...and if still the same issue check emc299249...

Thanks for reply.

Unfortunately, it didn’t fix the issue by either restarting SP management server or reboot CS.

I did get correct numbers for block from both SPs and files from nas_version.

The only issue is the Unishpere didn’t get right version for file.

1. Log in to the Control Station as nasadmin/root and run the following commands to confirm that one storage processor (SP) is detecting the wrong OE version.
   
   $ nas_storage -info id=1 | grep -i microcode
   microcode_version     = 05.31.000.5.509  <<< SP A is showing the wrong OE version. The getagent command will confirm code level is correct on the SP.
   microcode_version     = 05.31.000.5.720
2. If one entry has the wrong OE version, enter the following commands. If both OE versions are all correct, please call the EMC Support Center and quote this solution ID (emc299249).
   
   $ nas_storage -sync -all
   $ nas_storage -check -all
   $ nas_storage -failback id=1
3. Run the first command again and check if OE version is displayed correctly:
   
   $ nas_storage -info id=1 | grep -i microcode
   microcode_version     = 05.31.000.5.720 
   microcode_version     = 05.31.000.5.720

While I'll assume in the meantime you also have an SR open with support to review, do you mind providing a screenshot(s) of what you see in Unisphere and also could you provide the output of the following:

(I'll assume CS0 is currently the primary Control Station)

1) CS0

nas_version

2) CS1

/nasmcd/bin/nas_version

- Would of course also work on the primary CS

3) CS0 (version of data movers)

server_version ALL

Also, I'll assume you are pointing your browser to the primary Control Station, could you instead point your browser to the IP of one of the SP's and log into Unisphere?  Do you also see the same version of VNX OE for File of the Control Station(s) being reported in the GUI?

$ nas_version

7.1.72-1

$

$ /nasmcd/bin/nas_version

7.1.72-1

$

$ server_version ALL

server_2 : Product: EMC File Server Version: T7.1.72.1

server_3 : Product: EMC File Server Version: T7.1.72.1

$

If I pointed Unishpere to SP’s, I got same old version information.

Screenshot?

The screenshot didn't get posted.

So maybe to minimize the back-and-forth, the reasoning behind my request for a screenshot was to see if the panel had an "Invalidate cache and refresh" option.  It is represented by a small wrench icon in the upper right corner of the *sub*-panel.  From everything you responded with (thank you btw), it suggests this is a display issue.

For example, if you are seeing incorrect text in the "Version" column of the Inventory (File) view, in the upper-right on the panel you can select "Invalidate cache and refresh" (via the wrench icon).  Not all views have it, just those where the developers acknowledge can cache and need a small kick.  Just as one example where I'm wondering you may be seeing this (and has the option to manually invalidate cache) is via the following breadcrumb trail within Unisphere:

System > Hardware > Hardware for File > Inventory