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hybriduk
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VNXE 3100 - Unsafe to remove SP

Hi all,

I have a VNXE 3100 with a failed SP SSD.  We have a replacement drive and the SP in question is currently sitting in Service Mode.  However, in the instructions it states not to remove the SP if the "Unsafe to remove SP" LED is on. 

How can I get this light to go off?  I've tried restarting the failed SP but the light still remains on when it boots.

We don't have any data on the VNXE now as we have migrated to another SAN.  Will it be just as safe to shutdown the entire chassis and replace the failing SP SSD, or does it have to be done when the chassis is on and SP in service mode?

Cheers

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Moderator
Moderator

Re: VNXE 3100 - Unsafe to remove SP

Hello hybriduk,

Here  is a link to the steps that is needed to be done when replacing an SSD on one SP in your VNXe 3100. https://support.emc.com/docu31515_VNXe3100-VNXe3150-Replacing-a-Solid-State-Disk-(SSD).pdf?language=...

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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hybriduk
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Re: VNXE 3100 - Unsafe to remove SP

Hi Sam,

I have already followed the guide and the SP with the failed SSD is already in service mode.  The LED is still lit with a bright white light.

Please advise.

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Moderator
Moderator

Re: VNXE 3100 - Unsafe to remove SP

Hello hybriduk,

When you rebooted the SP and logged in to Unisphere is the SP listed as faulted?

Please let us know if you have any other questions

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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hybriduk
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Re: VNXE 3100 - Unsafe to remove SP

It's listed as having a failed, SSD drive, yes. 

Basically I need to replace the SSD drive in the faulting SP but even though the faulting SP is in Service Mode, the 'Unsafe to remove SP' LED is on solid.

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