jelucho
2 Iron

still hearbeat in VNX for block, is enabled? how powerlink deals with this

hello

when emailhome notification is enabled, in a distributed mode

editing template where is the string setting for hearbeat?

still every 7 days for this notification open a case in powerlink?

still the  test from template for VNX block, triger open a cancelled SR in powerlink?

thank you

regards.

MC.

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5 Replies

Re: still hearbeat in VNX for block, is enabled? how powerlink deals with this

Hi,

Can you please give me the alert message  for which the SR is being created ? and also what is the model of the VNX ?

Thanks

Vanitha

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jelucho
2 Iron

Re: still hearbeat in VNX for block, is enabled? how powerlink deals with this

hello

there is no SR opened

i think my question was not clear. again

when emailhome notification is enabled, in a distributed mode

editing template where is the string setting for hearbeat?  does it comes default settings as enabled?

being more specific.,

still; new vnx5300 for bock now still is  doing heartbeat every 7 days, sending email to emc2 yes or not?

maybe in my template the string is not set as enabled.

i know that vnx 5300 unified does that every 7 days. but i dont know if vnx 5300 for block is the same.

thank you

MC.

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Highlighted
parrig1
3 Argentium

Re: still hearbeat in VNX for block, is enabled? how powerlink deals with this

Hi There

Do you have connectivity to our knowledge base called Primus? There is a fix there called "Troubleshooting Heartbeat (Check-home) functionality for VNX for Block series storage systems" (emc270594) that might help you. Please, if you don't, let me know replying to this forum with you email so I can send it to you.

Good luck!

Geraldo.

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paulallen1
1 Copper

Re: still hearbeat in VNX for block, is enabled? how powerlink deals with this

I have access to powerlink however when attempting to view primus emc270594 I'm getting a web page error message stating there was a problem viewing the solution. Can you please mail it to me. paul.allen3@unisys.com. Thanks.

Paul. 

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Re: still hearbeat in VNX for block, is enabled? how powerlink deals with this

you can use the navi cli command eventmonitor.  I think you can do:

naviseccli eventmonitor -heartbeat -disable

or

naviseccli eventmonitor -heartbeat -modify -interval <days>

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