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4 Posts
0
19418
Problems with MD3000i email alerts
Hi all
I've been trying to set this up on our MD3000i, but can't get it to work. It keeps coming up with the following errors. Any ideas?
OPERATING ENVIRONMENT DATA
Client system name: thenderson-xp
Client OS: Windows XP
Application version: 02.71.G6.07
Storage array management version: 02.71.G6.07
Storage array name: Unavailable
Firmware version: Unavailable
Management class: Unavailable
**************************************************
ERROR DATA
Command sent to RAID controller module in slot: Unavailable
Host name: Unavailable
IP address: Unavailable
Return code: Validation unsuccessful.
Cause unknown.
Operation when error occurred: Alert validation
Timestamp: 30-Sep-2008 16:08:17
STACK DATA
Validation unsuccessful.
Cause unknown.
at devmgr.dmv.SMTPTestNotifyThread.performOp(Unknown Source)
at devmgr.v0970api01.shared.BackgroundTask.run(Unknown Source)
THREAD DATA
Thread[Reference Handler,10,system]
Thread[Finalizer,8,system]
Thread[Signal Dispatcher,9,system]
Thread[Java2D Disposer,10,system]
Thread[TimerQueue,5,system]
Thread[AWT-Windows,6,main]
Thread[AWT-Shutdown,5,main]
Thread[AWT-EventQueue-0,6,main]
Thread[Image Fetcher 0,8,main]
Thread[GarbageCollectorThread,6,main]
Thread[DestroyJavaVM,5,main]
Thread[ChangeDetector,6,main]
Thread[LogMsgThread,6,main]
Thread[Np_Link_Monitor0,6,main]
Thread[RecoveryProfile-11,6,main]
Thread[AEN-12,6,main]
Thread[Timer-0,6,main]
I've been trying to set this up on our MD3000i, but can't get it to work. It keeps coming up with the following errors. Any ideas?
OPERATING ENVIRONMENT DATA
Client system name: thenderson-xp
Client OS: Windows XP
Application version: 02.71.G6.07
Storage array management version: 02.71.G6.07
Storage array name: Unavailable
Firmware version: Unavailable
Management class: Unavailable
**************************************************
ERROR DATA
Command sent to RAID controller module in slot: Unavailable
Host name: Unavailable
IP address: Unavailable
Return code: Validation unsuccessful.
Cause unknown.
Operation when error occurred: Alert validation
Timestamp: 30-Sep-2008 16:08:17
STACK DATA
Validation unsuccessful.
Cause unknown.
at devmgr.dmv.SMTPTestNotifyThread.performOp(Unknown Source)
at devmgr.v0970api01.shared.BackgroundTask.run(Unknown Source)
THREAD DATA
Thread[Reference Handler,10,system]
Thread[Finalizer,8,system]
Thread[Signal Dispatcher,9,system]
Thread[Java2D Disposer,10,system]
Thread[TimerQueue,5,system]
Thread[AWT-Windows,6,main]
Thread[AWT-Shutdown,5,main]
Thread[AWT-EventQueue-0,6,main]
Thread[Image Fetcher 0,8,main]
Thread[GarbageCollectorThread,6,main]
Thread[DestroyJavaVM,5,main]
Thread[ChangeDetector,6,main]
Thread[LogMsgThread,6,main]
Thread[Np_Link_Monitor0,6,main]
Thread[RecoveryProfile-11,6,main]
Thread[AEN-12,6,main]
Thread[Timer-0,6,main]
Scott Hanson
342 Posts
0
October 1st, 2008 13:00
Does everything else work on the controller ? LUNs are attached and available ? All other management functions to the controller work ?
virtualTodd
112 Posts
0
October 1st, 2008 13:00
I haven't seen this problem before. I would recommend that you check your SMTP server settings and make sure you have the email server info setup correctly.
You may need to open a support ticket so they can diagnose the error message that you are getting.
Thanks - Todd
toby.henderson
4 Posts
0
October 1st, 2008 15:00
I tendered out our VMware implementation and got a company in who have done hundreds of implementations of all different sizes, costs, complexities, etc. The guy that came in to do the work had not come across the MD3000i before and he was very impressed with the quality of it. I could tell he wasn't convinced when he first started working on it but, by the time we got round to testing VMotion and HA, he was an absolute convert. Admittedly some of our VM's aren't that big, but he was astonished at how quickly they VMotion'ed. Around 40 seconds for some of them.
Toby
[PS. We have 2 x PE2950 III's, 1 x MD3000i, and they're connected via redundant Cisco Catalyst 3750's]
toby.henderson
4 Posts
0
October 1st, 2008 15:00
I logged a call with Dell and have been told that this is a known issue and that email alerting doesn't currently work. Its due to be fixed in a firmware revision to be released in November. I'm a bit disappointed as its quite a key feature and will mean I have to check manually, but at least its known about and they are doing something about it. Apparantly the firmware fix also addresses an issue with LUN sizes not currently being able to be > 2Tb?
Thanks for the feedback anyway guys.
Toby
toby.henderson
4 Posts
0
December 8th, 2008 08:00
Thanks
Toby
Scott Hanson
342 Posts
0
December 8th, 2008 13:00
Yes, the Nov release was pushed back a little bit, and that's why we hate to give specific timelines about releases. You never know what can happen that will force a delay ... and once you set expectations, it's hard to not get a little peeved.
So don't hold my feet to the fire on this one, but the peope that are working on it told me January. I didn't clarify what year, so that leaves me an opening with you :-)