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Cannot access Google (Is this virus related?)

Hello

Recently whilst trying to access Google I am not being able to do so.

When entering www.google.co.uk I receive a message on a URL titled Cpanel that "There is no website configured at this address"!

Could this be virus related? I have heard that this could be related to a virus called Trojan_Qhosts..

Any help would be greatly apprecaited.If it is a virus then how can I delete it?

Many thanks

Stephen

 

 

 

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7 Replies
Dave Lyle
Diamond

Re: Cannot access Google (Is this virus related?)

Does sound like qhosts. See this.

Forum Member since 2000

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ChrisRLG
Diamond

Re: Cannot access Google (Is this virus related?)

Hi

Offen AV programs can't deal with trojan's properly. Some malware target known AV's to stop them working. If the suggestions in derf's post don't work try the following.

Follow the link below in my signature, Malware Section. Use :-
Spybot
Ad-aware
cwshredder (although for your case I don't think this will help, but will not hurt)

Failing those solving your problems try one of the spyware problem sites listed by me on my site, I am in all those sites as ChrisRLG.
Post your hijackthis log for the experts to advise - you might get me, but any of the more problematic ones are handled by the experts. If you get a 'advanced member' like me, we have other ways of asking for advice from the experts, to pass on to you.

You could post your log here in this thread and I will have a go at giving advice, but if you go to one of the more specalist sites more experts will be able to help.
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Re: Cannot access Google (Is this virus related?)

Many Thanks for your support and help with this issue. As a an inexperienced computer user I initially found this quite a daunting prospect, but as a result of your expertise I have been able to rid my PC of the virus which redirected Google!

It was the CWShredder that did the trick!

Do you have any further suggestions about keeping this up to date?

I have Norton Anti Virus and BlackIce firewall which I installed a few days ago.

Thanks again,

Stephen.

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ChrisRLG
Diamond

Re: Cannot access Google (Is this virus related?)

Many people do not rate blackice very well, bad history, when it only tested incoming, not outgoing like the better firewalls. I would switch to zonealarm, free version.

Look at my site below, each of the items mentioned there, are what I would recommend that you do.
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ChrisRLG
Diamond

Re: Cannot access Google (Is this virus related?)

Even though cwshredder solved your problem, follow the links to obtain hijackthis and post your log here incase any leftovers are hanging on.
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Re: Cannot access Google (Is this virus related?)

Chris..Here is the log as requested:

 

Logfile of HijackThis v1.97.3
Scan saved at 23:08:17, on 04/11/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\EPSON\EBAPI\SAGENT2.EXE
C:\WINDOWS\MYCIO\AGENT\MYAGTSVC.EXE
C:\PROGRAM FILES\ISS\BLACKICE\BLACKD.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE
C:\PROGRAM FILES\CREATIVE\LAUNCHER\CTLAUNCHER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\TRAYMON.EXE
C:\WINDOWS\SYSTEM\GSICON.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\WINDOWS\SYSTEM\DSLAGENT.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\DATA CACHING\FLASHKSK.EXE
C:\WINDOWS\SYSTEM\HPZTSB04.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\MYCIO\AGENT\MYAGTTRY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\ISS\BLACKICE\BLACKICE.EXE
C:\PROGRAM FILES\DELL\SOLUTION CENTER\SERVICE.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\EXIF LAUNCHER\QUICKDCF.EXE
C:\PROGRAM FILES\BT BROADBAND\HELP\BIN\MPBTN.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
R3 - Default URLSearchHook is missing
O1 - Hosts: 88.88.88.88 elite
O1 - Hosts: 207.44.220.30 www.altavista.com
O1 - Hosts: 207.44.220.30 altavista.com
O1 - Hosts: 207.44.220.30 uk.search.yahoo.com
O1 - Hosts: 207.44.220.30 ca.search.yahoo.com
O1 - Hosts: 207.44.220.30 jp.search.yahoo.com
O1 - Hosts: 207.44.220.30 au.search.yahoo.com
O1 - Hosts: 207.44.220.30 de.search.yahoo.com
O1 - Hosts: 207.44.220.30 search.yahoo.co.jp
O1 - Hosts: 207.44.220.30 www.lycos.de
O1 - Hosts: 207.44.220.30 www.lycos.ca
O1 - Hosts: 207.44.220.30 www.lycos.jp
O1 - Hosts: 207.44.220.30 www.lycos.co.jp
O1 - Hosts: 207.44.220.30 alltheweb.com
O1 - Hosts: 207.44.220.30 web.ask.com
O1 - Hosts: 207.44.220.30 ask.com
O1 - Hosts: 207.44.220.30 www.ask.com
O1 - Hosts: 207.44.220.30 www.teoma.com
O1 - Hosts: 207.44.220.30 search.aol.com
O1 - Hosts: 207.44.220.30 www.looksmart.com
O1 - Hosts: 207.44.220.30 search.fr.msn.be
O1 - Hosts: 207.44.220.30 search.fr.msn.ch
O1 - Hosts: 207.44.220.30 search.latam.yupimsn.com
O1 - Hosts: 207.44.220.30 search.msn.at
O1 - Hosts: 207.44.220.30 search.msn.be
O1 - Hosts: 207.44.220.30 search.msn.ch
O1 - Hosts: 207.44.220.30 search.msn.co.in
O1 - Hosts: 207.44.220.30 search.msn.co.jp
O1 - Hosts: 207.44.220.30 search.msn.co.kr
O1 - Hosts: 207.44.220.30 search.msn.co.za
O1 - Hosts: 207.44.220.30 search.msn.de
O1 - Hosts: 207.44.220.30 search.msn.dk
O1 - Hosts: 207.44.220.30 search.msn.es
O1 - Hosts: 207.44.220.30 search.msn.fi
O1 - Hosts: 207.44.220.30 search.msn.fr
O1 - Hosts: 207.44.220.30 search.msn.it
O1 - Hosts: 207.44.220.30 search.msn.nl
O1 - Hosts: 207.44.220.30 search.msn.no
O1 - Hosts: 207.44.220.30 search.msn.se
O1 - Hosts: 207.44.220.30 search.ninemsn.com.au
O1 - Hosts: 207.44.220.30 search.t1msn.com.mx
O1 - Hosts: 207.44.220.30 search.xtramsn.co.nz
O1 - Hosts: 207.44.220.30 search.yupimsn.com
O1 - Hosts: 207.44.220.30 search.lycos.com
O1 - Hosts: 207.44.220.30 www.lycos.com
O1 - Hosts: 207.44.220.30 go.google.com
O1 - Hosts: 207.44.220.30 www.hotbot.com
O1 - Hosts: 207.44.220.30 hotbot.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [Creative Launcher] C:\PROGRAM FILES\CREATIVE\LAUNCHER\CTLAUNCHER.EXE
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [RegShave] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [RemHelp] remhelp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [WT GameChannel] C:\Program Files\WildTangent\Apps\GameChannel.exe
O4 - HKLM\..\Run: [DataCaching] c:\PROGRA~1\DATACA~1\FLashKsk.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb04.exe
O4 - HKLM\..\Run: [myCIO.com ASaP] C:\WINDOWS\myCIO\Agent\myagttry.exe
O4 - HKLM\..\Run: [myCIO.com Splash] C:\WINDOWS\myCIO\VScan\Splash.exe
O4 - HKLM\..\Run: [MSConfigReminder] C:\WINDOWS\SYSTEM\MSCONFIG.EXE /reminder
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O4 - HKLM\..\RunServices: [MyCIO Agent Service] C:\WINDOWS\MYCIO\AGENT\MYAGTSVC.EXE /ServiceStart
O4 - HKLM\..\RunServices: [LoadBlackD] "C:\PROGRAM FILES\ISS\BLACKICE\BLACKD.EXE"
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Dell Service.lnk = C:\Program Files\Dell\Solution Center\Service.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Exif Launcher.lnk = C:\Program Files\Exif Launcher\QuickDCF.exe
O4 - Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe
O4 - Global Startup: RealSecure Desktop Protector.lnk = ?
O9 - Extra button: Dell Home (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
O16 - DPF: {DA04CC86-07A5-11D5-A700-0001031AD955} (TP_live Control) - http://www.homestead.com/~site/InstallFiles/SIFiles/live/TP_live.cab
O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/live/HS_live.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/templates/btwebcontrol013.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37909.2237615741
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://virusscan.netadeptasap.com/VS2/bin/myCioAgt.cab

 

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ChrisRLG
Diamond

Re: Cannot access Google (Is this virus related?)

Open hijackthis and put a tick beside the following, then WITH ALL BROWSER WINDOWS CLOSED, 'fix ticked'.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
R3 - Default URLSearchHook is missing

ALL O1 Hosts entries


Most people remove this following one as it does not give any noticeable speed dif, just uses RAM.- (Your choice to remove or not.)
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE

To stop future hijacks, on my site in the malware section, download, install spywareblaster and spywareguard. Both need weekly updates, just like spybot and ad-aware. (PS Spywareblaster is accessible from spybot immunization page (from the advanced menue, not the icon on desktop)
Spywareguard runs in the background like your AV. It should stop all changes to your home and search pages. Try it and it will come up with a box asking you to confirm. If you ever wish to use cwshredder again do a new download, it does get updated regularly.
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