Concerns about TDSS Rootkit, Malware Defense virus

Hi aggywhaley's

Welcome to the Dell Community Malware Removal Forum. Do you still require assistance?

If so please reply to this thread so we may continue.

Thanks
K27

Yes, we do.  We've just had the desktop turned off for the past week or so. 

Hi aggywhaley's,

Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.

Please Print or Save to Notepad all instructions and please follow them carefully and if there's something you don't understand or that will not work please let me know and we will go through it together.

Please DO NOT use this system for anything apart from visiting this forum and other sites I direct you too, as this will only make the cleanup process all the more diffecult.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

YOU MUST DISABLE ALL REAL TIME PROTECTION BEFORE RUNNING THE NEXT TOOL,

Next, download this Antirootkit Program to a folder that you create such as C:\ARK, by choosing the "Download EXE" button on the webpage.

Disable the active protection component of your antivirus and antispyware programs by following the directions that apply here:

Please Disable all Anti-virus/Anti-Spyware/FireWall on your machine(instructions via links below)

• Anti Virus
• Anti Spyware
• Firewall

• Double-click the randomly name EXE located in the C:\ARK folder that you just downloaded to launch it
• When the program opens, it will automatically initiate a very fast scan of common rootkit hiding places.
• When the "quick" scan is finished (a few seconds), click the Rootkit/Malware tab,and then select the Scan button.
• Leave your system completely idle while this longer scan is in progress.
• When the scan is done, save the scan log to the Windows clipboard
• Open Notepad or a similar text editor
• Paste the clipboard contents into a text file by clicking Edit | Paste or Ctl V
• Exit the Program
• Save the Scan log as ARK.txt and post it in your next reply.
• Now, re-enable the active protection component of any antivirus/antimalware programs you disabled before performing the scan.

If the ARK tool crashes your machine or causes a Blue Screen error, please post the log results from the first inital quick scan,this can be saved in the same way as the full scan in the above instructions.

Please post the MBAM log and the ARK log back to this thread.

Thanks,
K27.

Hi aggeywhaleys,

Sorry for the Delay, there are no signs of TDSS in the ARK log.

Please post the MBAM log the removed all the malicious entries. This can be found under the logs tab of MBAM.

I need to see some additional information about what is happening in your machine.
Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.com
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• When done, DDS will open two (2) logs
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.
• The instructions here ask you to attach the Attach.txt.
  
• Instead of attaching, please copy/past both logs into your next reply.

   

   

• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE

Please copy/paste BOTH DDS logs and the MBAM log that removed the malicious entries.

Thanks,
K27.

Test

First DSS Log

DDS (Ver_09-09-29.01) - NTFSx86 
Run by Whaley Family at 15:46:24.15 on Sat 06/12/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.1535.746 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning disabled* (Updated)   {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *disabled*   {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\RioMSC.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Airlink101\AWLC3028 & AWLH3028\RtWLan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wscntfy.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Documents and Settings\Whaley Family\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://home.verizon.yahoo.com/
uSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
mSearch Page =
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [ALUAlert] c:\program files\symantec\liveupdate\ALUNotify.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\airlin~1.lnk - c:\program files\airlink101\awlc3028 & awlh3028\RtWLan.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
Trusted Zone: ameritrade.com
Trusted Zone: ameritrade.com\wwws
Trusted Zone: tdameritrade.com
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/tgctlcm.cab
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxps://remoteb.hbk.com/Citrix/ICAWEB/en/ica32/ica32t.exe
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} - hxxp://www.callwave.com/include/cab/CWDL_DownLoad.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37982.5098263889
DPF: {A8683C98-5341-421B-B23C-8514C05354F1} - hxxp://www.samsphotoclub.com/upload/FujifilmUploadClient.cab
DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} - hxxp://www.verizon.net/checkmypc/includes/MotivePreQual.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-150-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} - hxxp://petcam.ci.irving.tx.us/activex/AMC.cab
DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - hxxp://download.abacast.com/download/files/abasetup162.cab
DPF: {E856B973-45FD-4559-8F82-EAB539144667} - hxxp://pccheckup.dellfix.com/rel/35/install/gtdownde.cab
DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} - hxxp://samsclubus.pnimedia.com/upload/activex/v3_0_0_2/PhotoCenter_ActiveX_Control.cab
DPF: {F996C1D0-AC35-43EC-A024-68502CEC84AE} - hxxps://scan.wholesecurity.com/ameritrade/winxp/CATOnlineW2K.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-7-3 64288]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-10-16 214664]
R2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\EAPPkt.sys [2009-1-29 38144]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1314704]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-9-26 206096]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-6-18 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-10-16 144704]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-12 24652]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-10-16 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-10-16 35272]
R3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-10-16 34248]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-9-19 133104]
S3 ctlsb16;Creative SB16/AWE32/AWE64 Driver (WDM);c:\windows\system32\drivers\ctlsb16.sys [2003-12-27 96256]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-10-16 40552]
S3 RIOXDRV;SONICblue Rio generic driver XP+;c:\windows\system32\drivers\RIOXDRV.sys [2004-1-10 18304]
S4 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-10-16 606736]
S4 WinDefend;Windows Defender Service;c:\program files\windows defender\MsMpEng.exe [2006-4-3 14032]

=============== Created Last 30 ================

2010-06-09 18:36 

Attach.txt log

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-09-29.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 12/27/2003 12:55:08 PM
System Uptime: 6/12/2010 3:28:57 PM (0 hours ago)

Motherboard: Dell Computer Corp. |  | 0N2828
Processor:               Intel(R) Pentium(R) 4 CPU 2.60GHz | Microprocessor | 2593/800mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 37 GiB total, 5.725 GiB free.
D: is CDROM ()
E: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Airlink101 802.11g Wireless Cardbus/PCI Adapter
Device ID: PCI\VEN_10EC&DEV_8185&SUBSYS_818510EC&REV_20\4&1C660DD6&0&10F0
Manufacturer: Airlink101
Name: Airlink101 802.11g Wireless Cardbus/PCI Adapter
PNP Device ID: PCI\VEN_10EC&DEV_8185&SUBSYS_818510EC&REV_20\4&1C660DD6&0&10F0
Service: rtl8185

==== System Restore Points ===================

RP2103: 5/1/2010 12:03:20 PM - Removed Rome Total War - patch 1.3
RP2104: 5/2/2010 4:36:30 PM - System Checkpoint
RP2105: 5/3/2010 4:45:05 PM - System Checkpoint
RP2106: 5/4/2010 4:50:35 PM - System Checkpoint
RP2107: 5/5/2010 5:14:05 PM - System Checkpoint
RP2108: 5/6/2010 5:54:49 PM - System Checkpoint
RP2109: 5/8/2010 12:21:48 PM - System Checkpoint
RP2110: 5/9/2010 3:12:10 PM - System Checkpoint
RP2111: 5/10/2010 4:54:18 PM - System Checkpoint
RP2112: 5/11/2010 4:59:08 PM - System Checkpoint
RP2113: 5/12/2010 5:14:49 PM - System Checkpoint
RP2114: 5/13/2010 12:11:09 AM - Software Distribution Service 3.0
RP2115: 5/14/2010 11:39:02 AM - System Checkpoint
RP2116: 5/15/2010 11:42:19 AM - System Checkpoint
RP2117: 5/16/2010 11:54:09 AM - System Checkpoint
RP2118: 5/17/2010 1:01:32 PM - System Checkpoint
RP2119: 5/18/2010 1:56:05 PM - System Checkpoint
RP2120: 5/19/2010 4:33:31 PM - System Checkpoint
RP2121: 5/20/2010 5:08:09 PM - System Checkpoint
RP2122: 5/21/2010 6:14:51 PM - System Checkpoint
RP2123: 5/22/2010 6:25:33 PM - System Checkpoint
RP2124: 5/23/2010 6:32:29 PM - System Checkpoint
RP2125: 5/24/2010 7:10:32 PM - System Checkpoint
RP2126: 5/25/2010 7:11:24 PM - System Checkpoint
RP2127: 5/26/2010 7:12:01 PM - System Checkpoint
RP2128: 5/26/2010 11:24:28 PM - Software Distribution Service 3.0
RP2129: 5/28/2010 12:21:32 PM - System Checkpoint
RP2130: 5/29/2010 1:26:41 PM - System Checkpoint
RP2131: 5/30/2010 2:19:56 PM - System Checkpoint
RP2132: 5/31/2010 2:51:46 PM - System Checkpoint
RP2133: 6/2/2010 10:21:22 AM - System Checkpoint
RP2134: 6/3/2010 4:30:04 PM - System Checkpoint
RP2135: 6/4/2010 12:00:06 AM - Installed HiJackThis
RP2136: 6/10/2010 11:06:51 AM - System Checkpoint

==== Installed Programs ======================

Abacast Client
Ad-Aware
Ad-Aware Email Scanner for Outlook
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Help Center 2.1
Adobe Photoshop Elements 5.0
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
AIM 7
Airlink101 Cardbus & PCI Wireless Configuration Utility
AnswerWorks 5.0 English Runtime
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AXIS Media Control Embedded
Baseball Mogul 2008
BCM V.92 56K Modem
Bonjour
Brother MFL-Pro Suite
Confidence Online Portal Edition for Ameritrade
Dell Digital Jukebox Driver
Dell Media Experience
Dell ResourceCD
Download Updater (AOL LLC)
EA.com Update
getPlus(R)_ocx
Google Earth
Google Update Helper
GoToAssist 8.0.0.514
HiJackThis
HijackThis 1.99.1
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows Media Format SDK (KB910998)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Intel(R) PRO Network Adapters and Drivers
iTunes
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) SE Runtime Environment 6 Update 1
L&H TTS3000 Español
Lernout & Hauspie TruVoice American English TTS Engine
LiveReg (Symantec Corporation)
LiveUpdate 2.0 (Symantec Corporation)
Logitech Gaming Software
Logitech QuickCam
Logitech QuickCam Driver Package
Logitech Updater
Logitech® Camera Driver
Malwarebytes' Anti-Malware
McAfee SecurityCenter
MetaFrame Presentation Server Web Client for Win32
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Data Access Components KB870669
Microsoft IntelliPoint 5.0
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 12
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Move Networks Media Player for Internet Explorer
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero Suite
NVIDIA Drivers
PaperPort
Pdf995 (installed by TaxCut)
PdfEdit995 (installed by TaxCut)
Quicken 2008
QuickTime
Rio Internet Update
Rio Music Manager
Rio Taxi
Safari
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB978380)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB978382)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB980470)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980232)
Shockwave
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
SoundMAX
TaxCut Premium + Efile 2008
TaxCut Premium 2007
TurboTax Basic 2003
TurboTax Basic 2004
TurboTax Deluxe 2005
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB981715)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Outlook 2007 Junk Email Filter (kb981726)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Verizon FiOS Activation
Verizon Yahoo! Applications
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Virtual Earth 3D (Beta)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VoiceOver Kit
WebFldrs XP
WexTech AnswerWorks
Winamp (remove only)
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage Notifications (KB905474)
Windows Imaging Component
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format Runtime
Windows XP Service Pack 3
Yahoo! Photos Easy Upload Tool
Yahoo! Photos Print-at-Home Tool

==== Event Viewer Messages From Past Week ========

6/9/2010 5:58:06 PM, error: Ftdisk [49]  - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
6/9/2010 5:58:06 PM, error: Ftdisk [45]  - The system could not sucessfully load the crash dump driver.
6/10/2010 11:09:07 AM, error: Service Control Manager [7034]  - The Process Monitor service terminated unexpectedly.  It has done this 1 time(s).
6/10/2010 11:09:01 AM, error: Service Control Manager [7031]  - The McAfee Services service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2010 11:09:01 AM, error: Service Control Manager [7031]  - The McAfee Personal Firewall Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Run the configured recovery program.
6/10/2010 11:09:01 AM, error: Service Control Manager [7031]  - The McAfee Network Agent service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

==== End Of File ===========================

Items were found on two subsequent MBAM scans.  I will post both logs below.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4165

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/2/2010 11:54:35 PM
mbam-log-2010-06-02 (23-54-35).txt

Scan type: Full scan (C:\|)
Objects scanned: 264652
Time elapsed: 1 hour(s), 45 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 4
Registry Data Items Infected: 5
Folders Infected: 2
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Protection Center (Rogue.ProtectionCenter) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\xmymltwd (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tpvwivmk (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\xmymltwd (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tpvwivmk (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\.exe\(default) (Hijacked.exeFile) -> Bad: (secfile) Good: (exefile) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\PRAGMAjktjicxnmx (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\PRAGMAtvpepymcvs (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Whaley Family\Local Settings\Temp\asd173.tmp.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\Whaley Family\Local Settings\Temp\fiu1.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Whaley Family\Local Settings\Temp\kernel64xp.dll (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\Whaley Family\Local Settings\Temp\PRAGMA3984.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Whaley Family\Local Settings\Temp\PRAGMA97f8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Whaley Family\Local Settings\Temp\wscsvc32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Log with TDSS rootkit.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4168

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/3/2010 10:38:27 PM
mbam-log-2010-06-03 (22-38-27).txt

Scan type: Quick scan
Objects scanned: 160639
Time elapsed: 20 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Whaley Family\Local Settings\Temporary Internet Files\Content.IE5\DA23630U\391-direct[1].ex (Rootkit.TDSS) -> Quarantined and deleted successfully.

Even after cleaning, we're still getting random pop-ups.  For example, a pop-up occurred when I logged onto dell.com telling me to click on a link to win a prize.

Hi,

First i need you to go to:

• Start (windows icon bottom left corner of screen)
• Control panel
• Add/Remove programs

HijackThis 1.99.1
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java(TM) 6 Update 2
Java(TM) SE Runtime Environment 6 Update 1
LiveReg (Symantec Corporation)
LiveUpdate 2.0 (Symantec Corporation)
Viewpoint Manager (Remove Only)
Viewpoint Media Player

• Uninstall
• Reboot PC

Then Please download OTM by OldTimer. Save it to your desktop.

Double click OTM.exe to start the tool.

• Copy the text between the dotted lines below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

   

  ----------------------------------------------------------------------

  
  :drivers
  Viewpoint Manager Service
  
  :files
  C:\Program Files\Viewpoint
  c:\program files\symantec
  c:\windows\system32\drivers\lvuvc.hs
  c:\windows\system32\drivers\logiflt.iad

  :commands
  [emptytemp]
  [reboot]

  ---------------------------------------------------------------------

  • Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTM
  
  Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

   

  If the machine reboots, the Results log can be found here:

  c:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.log

  Where mmddyyyy_hhmmss is the date of the tool run.

  Please post the OTM log and a fresh HJT log, along with a report on how the system is running and are you still getting redirects or pop ups.

  Thanks
  K27.

Here is the new HiJackThis Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:13:23 PM, on 6/13/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\notepad.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Airlink101\AWLC3028 & AWLH3028\RtWLan.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.verizon.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US
O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')
O4 - Global Startup: Airlink101 Cardbus & PCI Wireless Configuration Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.ameritrade.com
O15 - Trusted Zone: *.tdameritrade.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://remoteb.hbk.com/Citrix/ICAWEB/en/ica32/ica32t.exe
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://www.samsphotoclub.com/upload/FujifilmUploadClient.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://petcam.ci.irving.tx.us/activex/AMC.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup162.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/35/install/gtdownde.cab
O16 - DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} (Photo Upload Plugin Class) - http://samsclubus.pnimedia.com/upload/activex/v3_0_0_2/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {F996C1D0-AC35-43EC-A024-68502CEC84AE} (Confidence Online Portal Edition for Ameritrade) - https://scan.wholesecurity.com/ameritrade/winxp/CATOnlineW2K.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe

--
End of file - 11683 bytes

Thanks for all your help so far...

OTM Log:

ll processes killed
Error: Unable to interpret <:drivers> in the current context!
Error: Unable to interpret in the current context!
========== FILES ==========
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents folder moved successfully.
C:\Program Files\Viewpoint\Viewpoint Media Player\DownloadedComponents\VMgr_Win folder moved successfully.
C:\Program Files\Viewpoint\Viewpoint Media Player\DownloadedComponents\AxMetaStream_Win folder moved successfully.
C:\Program Files\Viewpoint\Viewpoint Media Player\DownloadedComponents folder moved successfully.
C:\Program Files\Viewpoint\Viewpoint Media Player\Components folder moved successfully.
C:\Program Files\Viewpoint\Viewpoint Media Player folder moved successfully.
C:\Program Files\Viewpoint folder moved successfully.
File/Folder c:\program files\symantec not found.
c:\windows\system32\drivers\lvuvc.hs moved successfully.
c:\windows\system32\drivers\logiflt.iad moved successfully.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
 
User: All Users
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
 
User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 1513373 bytes
->Flash cache emptied: 2397 bytes
 
User: NetworkService
->Temp folder emptied: 100179 bytes
->Temporary Internet Files folder emptied: 881730 bytes
->Flash cache emptied: 10829 bytes
 
User: Whaley Family
->Temp folder emptied: 6747978321 bytes
->Temporary Internet Files folder emptied: 127301263 bytes
->Java cache emptied: 88129598 bytes
->Flash cache emptied: 2402962 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 1147565 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 117593542 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 23941310 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33726 bytes
RecycleBin emptied: 6555555 bytes
 
Total Files Cleaned = 6,788.00 mb
 
 
OTM by OldTimer - Version 3.1.12.2 log created on 06132010_225358

Files moved on Reboot...
File C:\Documents and Settings\Whaley Family\Local Settings\Temp\~DFB5CB.tmp not found!
File C:\Documents and Settings\Whaley Family\Local Settings\Temp\~DFB605.tmp not found!
File C:\Documents and Settings\Whaley Family\Local Settings\Temp\~DFBB86.tmp not found!
File C:\Documents and Settings\Whaley Family\Local Settings\Temp\~DFBB9C.tmp not found!
File C:\Documents and Settings\Whaley Family\Local Settings\Temp\~DFBD4D.tmp not found!
File C:\Documents and Settings\Whaley Family\Local Settings\Temp\~DFBD63.tmp not found!
C:\Documents and Settings\Whaley Family\Local Settings\Temp\~DFD390.tmp moved successfully.
C:\Documents and Settings\Whaley Family\Local Settings\Temporary Internet Files\Content.IE5\B37KO1FJ\19334809[1].htm moved successfully.
C:\Documents and Settings\Whaley Family\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
File move failed. C:\WINDOWS\temp\logishrd\LVPrcInj01.dll scheduled to be moved on reboot.
File C:\WINDOWS\temp\mcafee_9bRbv5KN196wFBW not found!
File C:\WINDOWS\temp\mcmsc_B1F9e8LpfEp4Oht not found!
File C:\WINDOWS\temp\mcmsc_jSqPeXJAiH6Fdpz not found!
File C:\WINDOWS\temp\mcmsc_uv2oq5r3r3sVgOY not found!

Registry entries deleted on Reboot...

Good work. How is the system behaving now?

Please Disable all Anti-virus/Anti-Spyware/FireWall on your machine(instructions via links below)

• Anti Virus
• Anti Spyware
• Firewall

I'd like us to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the icon on your desktop.
4. Check
5. Click the button.
6. Accept any security warnings from your browser.
7. Check
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the button.
13. Push

Please post back the ESET scan results.

Thanks.

Thanks for the response.  Our computer seems to be running fine.  When I arrived at dell.com again, a website popped up encouraging me to get a degree.  I haven't tried browsing much after the ESET scan.  It did find an item.

C:\Documents and Settings\All Users\Application Data\AOL Downloads\SUD4131\setup.exe probably a variant of Win32/Agent trojan cleaned by deleting - quarantined