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steveloz
1 Copper

Dell tech support scam

Yesterday I got a call from an unknown number. The caller introduced himself as jack and told me he was from a company contracted by dell to provide software support sand that he had received reports from my computer that the was malware on it and my files were at risk. The call followed the same routine described by others and he asked me to use the run box to show me the problems.

He had my phone number, email and service tag but I was suspicious from the start and when he asked me to run www.remcontrol....... I told him I wanted to confirm his credentials before continuing.

He gave me a phone number which I called and the guy who answered gave me the same story but did nothing to confirm their authenticity.

After this I hung up and did not answer the two subsequent calls. It seems to me that dell has had a security breach that has put customers information in the hands of scammers.

Does anyone have any other info regarding this scam?

19 Replies
joe53
5 Tungsten

RE: Dell tech support scam

Hi steveloz, and welcome.

You describe a textbook case of a classic phone scam, in every aspect. You were right to not give them any info or to visit their website.

The aim is to get you to surrender your computer via remote control to the scammers, for their various nefarious purposes. It is so easy these days for scammers to mine various 3rd party databases for your personal info, to lend a sense of legitimacy to their calls, but these calls out of the blue are all scams that have been going on for years.

It bears repeating:

1) No computer (or operating system) vendor can detect problems (including malware) on your computer over the internet. Not Dell, not HP, not Microsoft, not Apple etc.
2) No legitimate vendor will cold-call you (phone or email) with such a message.
3) Never turn over control of your computer over the internet, unless you have initiated contact with the vendor, using contact info you trust, in order to solve a problem you have identified with their hardware or software, and their tech support recommends this approach. In practice, this will rarely, if ever, be needed.

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Dell Forum Member since 2,000


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0 Kudos
danihirsch
1 Copper

RE: Dell tech support scam

I received a similar phone call today from the number 929-800-2178 but informed him that I was at work and couldn't address whatever problem he was reporting any way.  I then promptly came online and found many posts similar to yours.

I second your question about how he got my information though.  Has there been a Dell security breach regarding purchases, communications, etc.?

dalem29
4 Germanium

RE: Dell tech support scam

I second your question about how he got my information though.  Has there been a Dell security breach regarding purchases, communications, etc.?

We seem to be getting a lot of these. Perhaps Dell should be a bit more proactive about finding the answer as to how does this personal information become known to the caller.

litwinski9
1 Copper

RE: Dell tech support scam

I received a call about a month ago from a restricted number from a Filipino sounding man saying he was from Dell. He asked how my Dell computer was doing. I said I don't use it. He said you don't use it?? I said no, I bought a laptop. He said the Dell PC was sending out a virus and he needed some information. I said its not possible the Dell is sending out a virus. He verified a few bits of personal information that can be easily searched online. Then he asked if I had my laptop with me, at this point I hung up because my laptop is a Toshiba!!  However, I would not have let him access my Dell unless I was able to call and verify he was an actual Dell employee.  Watch out!! So many scams out there, its really too bad that these people cant make an honest living like the majority of us. 

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Bugbatter
6 Gallium

RE: Dell tech support scam

Call recording on: Listen to an actual Microsoft support scam as it happened

Criminals are a tricky bunch. One of their favorite scams targets those who own a computer, but lack any real technical knowledge other than how to browse the Web.

The scam starts with a call that warns of problems, and immediately offers to connect you with a Microsoft support staffer. Their goal is to remotely control your system and install malware and rogue anti-Virus software.

www.csoonline.com/.../listen-to-an-actual-microsoft-support-scam-as-it-happened.html


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

nm22
1 Copper

RE: Dell tech support scam

I had a similar experience but captured the phone number <ADMIN NOTE: Phone number removed per privacy policy>

 and on calling back that number I got the same accented individual.  I hung up on the call without following the advice given!

I called Dell support and they reiterated that Dell will never call a customer (no surprise there 🙂 ) .

In that this individual had legitimate trouble ticket information from a call 18 months ago, I'd say Dell has a serious problem with the security of their database.

RoHe
6 Indium

RE: Dell tech support scam

I had a similar experience but captured the phone number <ADMIN NOTE: Phone number removed per privacy policy>

 and on calling back that number I got the same accented individual.  I hung up on the call without following the advice given!

I called Dell support and they reiterated that Dell will never call a customer (no surprise there 🙂 ) .

In that this individual had legitimate trouble ticket information from a call 18 months ago, I'd say Dell has a serious problem with the security of their database.

Read this.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
ropepartner
1 Copper

RE: Dell tech support scam

Been getting calls five days in a row from a IT Support Scam group. Phone numbers have been varied. 

1 800 519 0402
IT Support Scam

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dawning
1 Copper

RE: Dell tech support scam

I received a similar phone call today from the number 929-800-2178 but informed him that I was at work and couldn't address whatever problem he was reporting any way.  I then promptly came online and found many posts similar to yours.

I second your question about how he got my information though.  Has there been a Dell security breach regarding purchases, communications, etc.?

There might be a security breach, or there are some crooks inside Dell who sell those data/information to them. Whatever it is, people should always be wary to these scammers. For the number above, I found some people also reporting them at http://www.whycall.me/929-800-2178.html. I prefer to always check the number online before I answer them, especially if they are the numbers I don't recognize.

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