RTitans
1 Copper

Re: Error code 80073EFE, unable to Update windows and browser problems.

I am unable to run the program, whenever I open it it says 'OM.exe has stopped working' followed by a box saying

'The application failed to initialize properly  (0xc0000005).

Thanks for continuing to help me by the way,

Ross.

0 Kudos
kevinf80
4 Tellurium

Re: Error code 80073EFE, unable to Update windows and browser problems.

Turn off all security and try again, you can disconnect from the internet whilst security is off

[img]http://en.community.dell.com/cfs-file.ashx/__key/communityserver-components-userfiles/00-00-87-63-64-Attached+Files/0172.dellrsnew.jpg[/img]
 

 

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RTitans
1 Copper

Re: Error code 80073EFE, unable to Update windows and browser problems.

I still get the same error.

Ross.

0 Kudos
kevinf80
4 Tellurium

Re: Error code 80073EFE, unable to Update windows and browser problems.

Run it from Safe Mode.....

[img]http://en.community.dell.com/cfs-file.ashx/__key/communityserver-components-userfiles/00-00-87-63-64-Attached+Files/0172.dellrsnew.jpg[/img]
 

 

0 Kudos
RTitans
1 Copper

Re: Error code 80073EFE, unable to Update windows and browser problems.

still didn't work...

0 Kudos
kevinf80
4 Tellurium

Re: Error code 80073EFE, unable to Update windows and browser problems.

Hiya Ross,

I`m not 100% sure but am suspicious that your system may still be infected, I know the logs indicate otherwise but symptoms still give me some concern. I want to run a scan from outside of windows and see if it picks anything up.
Avira rescue system is the best tool for the job. One stipulation that must be followed. The CD must be created on a known clean PC, from the same PC print off the instruction, they really are very easy to follow. All you need is a blank writable CD, everything else is included in the tutorial. Obviously the PC must have a burner.
All instructions are available here Avira Rescue System Read through the instructions a couple of times to familiarize yourself with them, create the CD and print off the instruction. It will be to your advantage to have the instructions available during the process.
When complete post back to this thread in the forum..

Kevin

[img]http://en.community.dell.com/cfs-file.ashx/__key/communityserver-components-userfiles/00-00-87-63-64-Attached+Files/0172.dellrsnew.jpg[/img]
 

 

0 Kudos
RTitans
1 Copper

Re: Error code 80073EFE, unable to Update windows and browser problems.

I am going to be able to do it, but it is going take a day or so. I have to get to a clean computer.

Thanks,

Ross.

0 Kudos
kevinf80
4 Tellurium

Re: Error code 80073EFE, unable to Update windows and browser problems.

Thats OK Ross,just post back when you`re ready.....

Kevin

[img]http://en.community.dell.com/cfs-file.ashx/__key/communityserver-components-userfiles/00-00-87-63-64-Attached+Files/0172.dellrsnew.jpg[/img]
 

 

0 Kudos
RTitans
1 Copper

Re: Error code 80073EFE, unable to Update windows and browser problems.

Just finished scan, no detections were found, but there were 13 alerts saying either 'Error reading file' or 'Bad Archive Header'

do you need me to post the list of these files?

Thanks,

Ross.

0 Kudos
kevinf80
4 Tellurium

Re: Error code 80073EFE, unable to Update windows and browser problems.

Hiya Ross,

I would like you to remove the Zonealarm Firewall and see if OTM will run, you can use the Removal Utility available Here save the Utility to your Desktop, right click and select "Run as Administartor" ensure you enable Windows Firewall.

Try OTM again, let me see the log if successful. Also let me see the log you mention from Avira..

Kevin

[img]http://en.community.dell.com/cfs-file.ashx/__key/communityserver-components-userfiles/00-00-87-63-64-Attached+Files/0172.dellrsnew.jpg[/img]
 

 

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