Fakealert-KS.dll (trojan) - Worm.Win32.NetSky - TrojanSPM/LX

Welcome. Thank you for using Dell Community Forums.

I am reviewing your log. In the meantime, you can help me by addressing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.    

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

Download TFC to your desktop

http://oldtimer.geekstogo.com/TFC.exe

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

Backup Your Registry with ERUNT

• Please use the following link and scroll down to ERUNT and download it.
• http://aumha.org/freeware/freeware.php
  
• For version with the Installer:
• Use the setup program to install ERUNT on your computer
  
• For the zipped version:
• Unzip all the files into a folder of your choice.
  

Click Erunt.exe to backup your registry to the folder of your choice.
Note: to restore your registry, go to the folder and start ERDNT.exe



Download SysRestorePoint to your desktop and unzip it to its own folder.

• Double click SysRestorePoint.exe so that we can make a new system restore point.
• A box will pop up after it has made a new point, usually after a few seconds. Close that window and exit the program.

I look forward to your reply so we can begin cleaning.

No Reply within 3 days will result in this topic being closed. If you require more time, please let me know.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

Okay, we'll get the account straightened out later. Sometimes that happens if you have registered with different information for your customer account than what you used when you registered with the forum.

A malicious .DLL file is disrupting the LSP chain on your computer. We need to get rid of it.

1. Please download LSPFix from here.
2. Run the LSPFix.exe that you have just finished downloading.
3. Check the I know what I'm doing box.
4. In the Keep box you should see one or more instances of helper32.dll or winhelper86.dll
5. Select every instance of helper32.dll or winhelper86.dll and move each one to the Remove box by clicking the >> button.
6. When you are done click Finish>>.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Under the Custom Scans/Fixes box at the bottom, copy and paste in the following text between the dotted lines. Do not copy the lines.
• 
  --------------------------------------------------------------------------------------------------

:Reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Shell"="explorer.exe"
"Userinit"="C:\\WINDOWS\\system32\\Userinit.exe,"
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=-

:Files
%HOMEDRIVE%\Internet Security 2010.lnk /s

:Commands
[purity]
[CREATERESTOREPOINT]
[resethosts]

----------------------------------------------------------------

Then click the Run Fix button at the top
Let the program run unhindered, it wont take long.  Sit back and be patient while it runs.

Following that....
1. Please download The Avenger by Swandog46 to your Desktop.

• Right click on the Avenger.zip folder and select "Extract All..."
• Follow the prompts and extract the Avenger folder to your desktop
• Make sure that the box next to Scan for rootkits has a tick in it and that the box next to Automatically disable any rootkits found does not have a tick in it.

2. Copy all the text contained between the dotted lines below below to your Clipboard by highlighting it and pressing (Ctrl+C):

----------------------------------------------------------------------------------------

Files to delete:
%systemroot%\System32\winupdate86.exe
%systemroot%\System32\winlogon32.exe
%systemroot%\System32\smss32.exe
%systemroot%\System32\AVR10.exe
%systemroot%\System32\helper32.dll
%systemroot%\System32\winlogon32.exe
%systemroot%\System32\smss32.exe
%systemroot%\System32\warning.html
%systemroot%\system32\IS15.exe
%systemroot%\System32\winhelper86.dll
%HOMEDRIVE%\trhh.exe
%HOMEDRIVE%\sdigdvmg.exe
%HOMEDRIVE%\wgqi.exe
%HOMEDRIVE%\byyk.exe
%systemroot%\lsass.exe
%systemroot%\odbn0.exe
%systemroot%\System32\sdra64.exe
%systemroot%\System32\41.exe
%systemroot%\System32\153.exe
%systemroot%\System32\292.exe
%systemroot%\System32\491.exe
%systemroot%\System32\1869.exe
%systemroot%\system32\2876.exe
%systemroot%\System32\2995.exe
%systemroot%\System32\3902.exe
%systemroot%\System32\4827.exe
%systemroot%\System32\5436.exe
%systemroot%\System32\5447.exe
%systemroot%\System32\5705.exe
%systemroot%\System32\6334.exe
%systemroot%\System32\7376.exe
%systemroot%\System32\9961.exe
%systemroot%\System32\11478.exe
%systemroot%\System32\11538.exe
%systemroot%\System32\11942.exe
%systemroot%\System32\12382.exe
%systemroot%\system32\12662.exe
%systemroot%\System32\13931.exe
%systemroot%\system32\14070.exe
%systemroot%\System32\14604.exe
%systemroot%\System32\14771.exe
%systemroot%\System32\15724.exe
%systemroot%\System32\16827.exe
%systemroot%\System32\16944.exe
%systemroot%\system32\17125.exe
%systemroot%\System32\17421.exe
%systemroot%\System32\18467.exe
%systemroot%\System32\18716.exe
%systemroot%\System32\19169.exe
%systemroot%\System32\19718.exe
%systemroot%\System32\19895.exe
%systemroot%\system32\19905.exe
%systemroot%\System32\19912.exe
%systemroot%\system32\21386.exe
%systemroot%\System32\21726.exe
%systemroot%\system32\22934.exe
%systemroot%\System32\23281.exe
%systemroot%\system32\24242.exe
%systemroot%\System32\24464.exe
%systemroot%\system32\24478.exe
%systemroot%\System32\26308.exe
%systemroot%\System32\26500.exe
%systemroot%\System32\26962.exe
%systemroot%\system32\27213.exe
%systemroot%\System32\28145.exe
%systemroot%\system32\28466.exe
%systemroot%\System32\29358.exe
%systemroot%\System32\32391.exe
%systemroot%\System32\32439.exe
%systemroot%\system32\ndisdrv.sys
%HOMEDRIVE%\s
%systemroot%\system32\kbdsock.dll
%systemroot%\system32\mshlps.dll
%systemroot%\system32\drivers\kdrhkukb.sys

Folders to delete:
%PROGRAMFILES%\InternetSecurity2010
%systemroot%\System32\lowsec

Drivers to delete:
lmuytnv
ndisdrv
qvazdxe

---------------------------------------------------------------------

3. Now, open the Avenger folder and start The Avenger program by clicking on its icon.

• Right click on the window under Input script here:, and select Paste.
• You can also click on this window and press (Ctrl+V) to paste the contents of the clipboard.
• Click on Execute
• Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

• It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.)
• On reboot, it will briefly open a black command window on your desktop, this is normal.
• After the restart, it creates a log file that should open with the results of Avenger�s actions. This log file will be located at C:\avenger.txt
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

Finally,  please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

After all that, please post a fresh HijackThis log and let me know how things are running.

I installed OTL, copy/pasted text, clicked "Run Fix" button.

Result "Fix complete! Click ok to open the fix log" So I click OK. Momentarily a log file tries to open, but then I get a "Application cannot be executed. The file is infected. Please activate your antivirus software." message.

I followed the instructions for the Avenger. After I clicked on "Execute" I received ONE prompt requiring YES, but then I got a "Warning: Application cannot be executed. The file is infected. Please activate your antivirus software" message, AND a message reading "First ste completed -- The Avenger has been successfully set up to run on next boot. Reboot now? Yes/No"   I should also add that McAfee had a popup window alerting me that another virus or Trojan tried to gain access at the same time.

I clicked on the YES for reboot now and computer restarted the first time fine, then booted again immediately once the login window appeared.

Once I logged in after the second restart I received a message "C:\cleanup.exe : Windows cannot find 'C:\cleanup.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search."  I X'ed out of that.

I did not receive any McAfee popup windows from the system try on this restart. I did not receive the virus alert or any other popups.

I opened my browser to gain access to this thread and then clicked on the final "Malwarebytes' Anti-Malware" link. I went through the motions to install that program. Once installed, I performed the Quick Scan recommended in the steps (though I really wanted to run a full scan!) Once that was comleted it had found 11 infected items. Then a window popped up "Malwarebytes' Anti-Malware: The scan completed successfully. Click 'Show Results' to disply all objects found." So I clicked that and then clicked "Show Results".

The items found included:

Broken.OpenCommand (2 of these)
Trojan.FakeAlert (1 of these)
Disabled.SecurityCenter (2 of these)
Hijack.DisplayProperties (6 of these)

I made sure all of them were selected and Clicked on "Remove Selected". A log file popped up and also a window stating that All selected items removed successfully. A logfile was saved to the Logs folder. Your computer needs to be restarted to complete the removal process. Would you like to continue? Yes/No" So I clicked YES.

My computer shut down and rebooted.

The new HijackThis log will be posted shortly. I'm posting this from a laptop. My desktop system (the one that we've been working on) seems to be running normally after that last restart! AMAZING!! Before I posted this issue, I was almost convinced that I would have to wipe my hard drive! Do you think I should restore my system to a previous date? Or would you say that things are just fine now? Also, I have an external drive that may have issues. Do you think that scanning it with Malwarebytes' Anti-Malware would take care of anything on there?

New HijackThis log coming shortly...

Here is the HijackThis log run after all the steps I tooks outlined in my other post):

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 11:14:02 AM, on 1/25/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\WINDOWS\system32\hasplms.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\nvraidservice.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files\Linksys\WUSB600N\WUSB600N.exe
C:\Program Files\Nuance\NaturallySpeaking10\Program\natspeak.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WordPerfect Office X3\Programs\wpwin13.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080507
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080507
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080507
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: free-downloads.net Toolbar - {ecdee021-0d17-467f-a1ff-c7a115230949} - C:\Program Files\free-downloads.net\tbfre1.dll
O1 - Hosts: ÿþ127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: free-downloads.net Toolbar - {ecdee021-0d17-467f-a1ff-c7a115230949} - C:\Program Files\free-downloads.net\tbfre1.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: free-downloads.net Toolbar - {ecdee021-0d17-467f-a1ff-c7a115230949} - C:\Program Files\free-downloads.net\tbfre1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office X3\Programs\QFSCHD130.EXE"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files\Nuance\NaturallySpeaking10\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking10\Ereg.ini
O4 - HKCU\..\Run: [NVIDIA nTune] C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe resetprofile
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Dragon NaturallySpeaking.lnk = C:\Program Files\Nuance\NaturallySpeaking10\Program\natspeak.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
O4 - Global Startup: Wireless Network Monitor.lnk = C:\Program Files\Linksys\WUSB600N\WUSB600N.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SysProExe.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GSService - Unknown owner - C:\WINDOWS\system32\GSService.exe
O23 - Service: Google Update Service (gupdate1c95c3ce4464b58) (gupdate1c95c3ce4464b58) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - C:\WINDOWS\system32\hasplms.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SMServer - SMServer - C:\WINDOWS\system32\snmvtsvc.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 14842 bytes

I'll answer your questions as we go along. Let me know if I miss anything.

It appears that McAfee was being a pest. Next time I do this with someone who has McAfee, I'll disable it. You did very well, though.

Because Cleanup did not run, (McAfee may have been suppressing that.) let's do it this way:

1. 
   
2. Please download OTC from one of the following mirrors and save it to your desktop:
   • Mirror 1
   • Mirror A
3. Double click the icon.
4. Click the large "Cleanup" button.
5. A list of tool components used in the Cleanup of malware will be downloaded.
6. Click Yes to begin the Cleanup process and remove these components, including this application.
7. You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
8. Make sure you have an Internet Connection.
9. If you have a firewall that throws out a message that OTMI3 is attempting to contact the Internet that it should be allowed.
10. You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
    • Download the latest version of Java SE Runtime Environment (JRE) 6 Update 18  to your Desktop.
    • You will find it here: http://majorgeeks.com/download.php?det=4648
    • Click the "Download" button. Make sure you do not by accident download any of the other programs advertised on that page.
    • Do not install it yet.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each of the Java versions.
      Close Add/Remove.
    • 
      * In Windows Explorer, navigate to C:\Program Files\Java =this folder. Delete any subfolders.
      * Do NOT delete C:\Program Files\ JavaVM =this folder, if found!
      
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u18-windows-i586.exe to install the newest version. NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.

11. Download and scan each user profile with CCleaner (a good utility to keep and use regularly.):

    http://www.ccleaner.com/download/builds

    ** Select to download the SLIM version.

    ** Because CCleaner removes everything in temp folders, if you have anything saved in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.

    ** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.

    1. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

    2. Then select the items you wish to clean up. In the Windows Tab:

    3. Click the "Analyze" button. When the list of files comes up, click the "Run Cleaner" button.

    4. A pop up box will appear advising this process will permanently delete files from your system.

    5. Click "OK" and it will scan and clean your system.

    6. Click "exit" when done. REBOOT.

    Please follow these steps to remove older version Java components and update.

    Delete the downloaded installation file after completing the above procedure and reboot if not prompted to do so.

    Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.

    To disable the JQS service if you don't want to use it:

    * Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.

    * Click Ok and reboot your computer.

Now see if you can run MBAM to scan your external drive.

You can delete LSP Fix if you are having no connection problems. That was just a precaution.

Don't worry about System Restore right now.  We will flush that at the end when we are sure everything is back to normal and updated. Let me know how the system is doing.

I downlaoded OTC, clicked the big "CleanUp!" button. Then a popup window asked "Begin cleanup process? Yes/No" I clicked YES. Immediately after that I was asked to confirm "The system requires a reboot to finish removing files. Do ou want to reboot now? Yes/No" I clicked YES. I did not get a firewall message about OTMI3.

I went to the Major Geeks page and downloaded the Java Runtime Environment 6 Update 18. Followed all steps to remove old Java stuff.

Downloaded CCleaner and followed steps through re-boot. System looks good.

One thing that always comes up on each restart is the message:

RUNDLL: Error loading C:\DOCUME-1\ALLUSE-1\APPLIC-1\Kodak\EasySahreSetup\$REGIS-1\Registration_7.9.20.1.sxt

It's from an old Kodak camera program I uninstalled a long time ago. Could I add this to my list of grievances?  :-)

Other than that, the system looks really good!

Try Kodak's uninstall cleaner  HERE.

If that does not  work, please download DDS and save it to your desktop.

Please disable McAfee for this scan.

• Please open McAfee Security Centre
• Under Common Tasks click on Home
• Click Computer Files
• Click Configure
• Make sure the following are disabled by ticking the "Off" button.
• Virus protection
  Spyware protection
  System Guards Protection
  Script Scanning Protection (you may have to scroll down to see it)
• Next, select never for "When to re-enable real time scanning"
• and click OK.

Further info on disabling and re-enabling McAfee: http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&externalID=222820

If that does not work, please uninstall McAfee. (If you have the CD's, or use McAfee Support,  you can re-install it once we have verified that the computer is clean.)

• Disable any script blocking protection
• Double click dds.scr to run the tool.
• When done, DDS.txt will open.
• Click Yes at the next prompt for Optional Scan.
• Save both reports to your desktop.

Please note: After downloading the tool, disconnect from the internet. Run the scan, enable your A/V and reconnect to the internet. 

Please include the contents of the following logs by copying and pasting the text of each into your next reply:

DDS.txt
Attach.txt

Due to the lack of feedback this topic is closed.
Everyone else please begin a New Message at the top of the forum.