1 Nickel

Re: HiJack This Log. Please Help!

I'm sorry, I don't think it is going to work.  I got it on my computer, but it won't open.  It is installed.  And I clicked for it to automatically open up, but nothing happens.  I double-clicked the program to try and open it, but nothing happens.

Sorry for the trouble.  I will try something else.

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6 Gallium

Re: HiJack This Log. Please Help!

Please do not run any other scans unless requested. Please uninstall the MBAM that you installed.

Let's try it this way: Please run RKill first followed by a special version of MBAM:

1. Please download Rkill by Grinler from here Rkill and save it to your desktop.  If that does not work try this alternate Link

  • Double-click on the Rkill desktop icon to run the tool in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs.
  • If using Vista, right-click on it and Run As Administrator.
Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, please ignore it, and run rkill.com again. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it.
Therefore, please run rkill quite a few times until the malware is no longer running. You will then be able to proceed with the rest of the instructions below.

*NOTE: A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this only if requested to by the person helping you. Otherwise you can close this log when you wish.
Do not reboot your computer after running rkill as the malware programs will start again.

2. Now you should download Malwarebytes' Anti-Malware, or MBAM, from one of the following locations and save it to your desktop:

Malwarebytes Anti-Malware
alternate download link 1
alternate download link 2

3. Once downloaded, close all programs and Windows on your computer, including this one.

4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing and is at the last screen, make sure you uncheck both of the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware check boxes. Then click on the Finish button. If Malwarebytes' prompts you to reboot, please do not do so.

6. As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\program files\Malwarebytes' Anti-Malware\ folder. To download the file please click on the following link:
Malwarebytes Anti-Malware

When your browser prompts you where to save it to, please save it to the C:\program files\Malwarebytes' Anti-Malware\ folder. When downloading the file, it will have a random filename. Please leave the filename the way it is as it is important that it is not changed. You may want to write down the name of the file as you will need to know the name in the next step.

7. Once the file has been downloaded, open the C:\program files\Malwarebytes' Anti-Malware\ folder and double-click on the file you downloaded. MBAM will now start and you will be at the main program screen.

8. Before you can perform a scan, you must first update the program. To do this click on the Update tab, and that at the new screen click on the Check for Updates button. Malwarebytes' will now check for new updates and download and install them as necessary. When the update is completed, you will be prompted with a message stating either that you already have the latest updates or that they have been updated. Either way, you should now click on the OK button to continue.

9. Now click on the Scanner tab and make sure the the Perform full scan option is selected. Then click on the Scan button to start scanning your computer for Security Tool related files.

10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
When the scan is finished a message box will appear.

11. You should click on the OK button to close the message box and continue with the malware removal removal process.

12. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

13. A screen displaying all the malware that the program found will be shown.

14. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

15. Please post that log in your next reply here.

16. You can now exit the MBAM program.

* Due to the fact that this infection deletes certain MalwareBytes' files, and we had to work around this, if you wish to continue using MalwareBytes' Anti-Malware, which we suggest you do, then you should uninstall and then install it again so that the files are created properly.

Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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1 Nickel

Re: HiJack This Log. Please Help!

MBAM still won't open. 

0 Kudos
6 Gallium

Re: HiJack This Log. Please Help!

Make sure all anti-spyware and anti-virus programs are disabled before you do this. <--Important!

Download Combofix from any of the links below.  Before saving it, rename it to taylor.exe. You MUST rename it before saving it. Save it to your desktop.

Link 1
Link 2

Double click on your taylor.exe & follow the prompts.

    When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a HijackThis log so we can continue cleaning the system.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

0 Kudos
1 Nickel

Re: HiJack This Log. Please Help!

Yay!  Something happened!  It looks like my Trend Micro is actually updating now, which it wouldn't do before. 

Here is the log from the Combofix:

ComboFix 10-09-09.03 - Taylor 09/09/2010  17:25:21.1.1 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.382.157 [GMT -5:00]
Running from: E:\Taylor.exe
AV: Trend Micro AntiVirus *On-access scanning disabled* (Outdated) {7D2296BC-32CC-4519-917E-52E652474AF5}
 * Created a new restore point

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))

c:\documents and settings\Taylor\Local Settings\Application Data\ihxpfaxwn
c:\documents and settings\Taylor\Local Settings\Application Data\ihxpfaxwn\ooljgsgshdw.exe
c:\program files\Smart-Shopper
c:\program files\Smart-Shopper\Bin\2.5.1\Smrt-Shpr.dll

Infected copy of c:\windows\system32\drivers\rdpcdd.sys was found and disinfected
Restored copy from - Kitty had a snack 😛
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))


(((((((((((((((((((((((((   Files Created from 2010-08-09 to 2010-09-09  )))))))))))))))))))))))))))))))

2010-09-07 23:10 . 2010-04-29 20:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-09-07 23:10 . 2010-09-07 23:10 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-09-07 23:10 . 2010-04-29 20:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-09-07 23:10 . 2010-09-08 22:17 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-09-05 17:41 . 2010-09-05 17:41 -------- d-----w- c:\windows\system32\wbem\Repository
2010-09-05 17:38 . 2010-09-05 17:38 -------- d-----w- c:\program files\Ulead Systems
2010-09-04 00:36 . 2010-09-04 00:37 -------- d-----w- c:\windows\system32\NtmsData
2010-08-30 21:59 . 2010-08-30 21:59 -------- d-----w- c:\program files\Microsoft Works
2010-08-30 21:57 . 2010-08-30 21:57 -------- d-----w- c:\program files\Microsoft.NET
2010-08-30 21:55 . 2010-08-30 21:58 -------- d-----w- c:\windows\SHELLNEW
2010-08-30 21:51 . 2010-08-30 21:51 -------- d-----r- C:\MSOCache
2010-08-30 21:40 . 2010-08-30 21:40 -------- d-----w- c:\temp\en_office_professional_plus_2007_win32_x16-18875
2010-08-30 21:30 . 2010-08-30 21:41 -------- d-----w- C:\Temp
2010-08-26 08:06 . 2010-08-26 08:06 -------- d-----w- c:\documents and settings\Default User\Local Settings\Application Data\Microsoft Help
2010-08-24 00:20 . 2010-08-24 00:20 -------- d-----w- c:\program files\Microsoft Visual Studio 8
2010-08-24 00:11 . 2010-08-24 00:11 -------- d-----w- c:\documents and settings\Taylor\Local Settings\Application Data\Microsoft Help
2010-08-24 00:11 . 2010-09-07 21:46 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-08-23 23:02 . 2010-08-23 23:02 -------- d-----w- c:\program files\Microsoft CAPICOM
2010-08-23 17:57 . 2009-08-07 00:23 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-08-23 17:57 . 2009-08-07 00:23 215920 ----a-w- c:\windows\system32\muweb.dll
2010-08-19 00:47 . 2010-08-19 00:47 -------- d-----w- c:\documents and settings\LocalService\Application Data\McAfee
2010-08-19 00:46 . 2010-08-19 00:46 -------- d-sh--w- c:\documents and settings\LocalService\IETldCache
2010-08-16 00:44 . 2010-08-16 00:44 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2010-08-16 00:06 . 2010-08-16 00:09 -------- d-----w- c:\program files\Common Files\Adobe

((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
2010-09-06 00:28 . 2008-10-03 23:41 -------- d-----w- c:\program files\Trend Micro
2010-09-05 15:23 . 2008-10-03 19:37 -------- d-----w- c:\documents and settings\Taylor\Application Data\LimeWire
2010-08-31 00:59 . 2008-10-10 14:43 71984 ----a-w- c:\documents and settings\Taylor\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-08-30 21:59 . 2009-08-20 22:06 -------- d-----w- c:\program files\MSBuild
2010-08-23 22:45 . 2009-04-08 01:00 -------- d-----w- c:\program files\Microsoft Silverlight
2010-08-16 21:37 . 2009-09-13 14:11 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2010-07-29 21:40 . 2008-10-03 20:03 -------- d-----w- c:\program files\Google
2010-06-30 12:31 . 2006-03-15 12:00 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-24 12:22 . 2006-03-15 12:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-23 13:44 . 2006-03-15 12:00 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-21 15:27 . 2006-03-15 12:00 354304 ----a-w- c:\windows\system32\drivers\srv.sys
2010-06-17 14:03 . 2006-03-15 12:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-14 14:31 . 2008-09-30 16:23 744448 ----a-w- c:\windows\pchealth\helpctr\binaries\helpsvc.exe
2010-06-14 07:41 . 2006-03-15 12:00 1172480 ----a-w- c:\windows\system32\msxml3.dll

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2010-07-29 39408]

"ehTray"="c:\windows\ehome\ehtray.exe" [2004-08-10 59392]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-09-18 7204864]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2005-09-18 86016]
"High Definition Audio Property Page Shortcut"="HDAShCut.exe" [2005-01-07 61952]
"RTHDCPL"="RTHDCPL.EXE" [2005-09-14 14820864]
"UfSeAgnt.exe"="c:\program files\Trend Micro\Internet Security\UfSeAgnt.exe" [2010-01-26 1020248]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Electronic Arts\\EADM\\Core.exe"=
"c:\\Program Files\\MySpace\\IM\\MySpaceIM.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=

R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [4/2/2010 2:56 PM 36368]
R3 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [4/2/2010 3:09 PM 50704]
R3 TmProxy;Trend Micro Proxy Service;c:\program files\Trend Micro\Internet Security\TmProxy.exe [4/2/2010 3:10 PM 689416]
S1 SASKUTIL;SASKUTIL;\??\c:\program files\SUPERAntiSpyware\SASKUTIL.sys --> c:\program files\SUPERAntiSpyware\SASKUTIL.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [1/30/2010 9:25 AM 135664]
Contents of the 'Scheduled Tasks' folder

2010-09-09 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 14:24]

2010-09-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 14:24]
------- Supplementary Scan -------
uStart Page = hxxp://www.msn.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
DPF: {4ECE056F-E50F-4F9D-B069-EB342D21F26A} - hxxp://www1.snapfish.com/SnapfishActivia3.cab
- - - - ORPHANS REMOVED - - - -

WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)



catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-09-09 18:10
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ... 

scanning hidden autostart entries ...

scanning hidden files ... 

scan completed successfully
hidden files: 0

--------------------- LOCKED REGISTRY KEYS ---------------------

@Denied: (A 2) (Everyone)




@Denied: (A 2) (Everyone)


--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(1064)
------------------------ Other Running Processes ------------------------
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\LeapFrog\LeapFrog Connect\CommandService.exe
c:\program files\Trend Micro\Internet Security\SfCtlCom.exe
c:\program files\Trend Micro\BM\TMBMSRV.exe
Completion time: 2010-09-09  18:24:51 - machine was rebooted
ComboFix-quarantined-files.txt  2010-09-09 23:24

Pre-Run: 163,936,256,000 bytes free
Post-Run: 163,784,413,184 bytes free

[boot loader]
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

- - End Of File - - 98BCACC4B2F2BD1FE921C9B64248675D


And from Hijack This:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:27:08 PM, on 9/9/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\Internet Security\UfUpdUi.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4ECE056F-E50F-4F9D-B069-EB342D21F26A} (Snapfish Activia3) - http://www1.snapfish.com/SnapfishActivia3.cab
O16 - DPF: {5BCC24A7-7D3F-4CC9-AC86-4380FCD68D1E} (PCInfoOcxEN Control) - http://esupport.trendmicro.com/_layouts/1033/GetPCInfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?12227956352...
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {8C279F4E-917E-4CD2-8DF0-D9C73C0CE763} (ZPA_WheelOfFortune Object) - http://zone.msn.com/bingame/zpagames/zpa_wof.cab55579.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

End of file - 6859 bytes

0 Kudos
6 Gallium

Re: HiJack This Log. Please Help!

Did you set restrictions in the Control Panel? If not, please run HijackThis and place a checkmark next to these:

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present

Close all other windows and click "Fix Checked". Close HijackThis.

Run Disk Cleanup in each user's profile: Click "Start > Programs > Accessories > System Tools > Disk Cleanup" Please make sure only the following are checked:

-- Downloaded Program Files

-- Temporary Internet Files

-- Recycle Bin

-- Temporary Files

Click "OK" and Disk Cleanup will delete those files for you.


Please follow these steps to remove older version Java components and update.

  • Download the latest version of Java SE Runtime Environment (JRE) 6 Update 21  to your Desktop.
  • You will find it here: http://majorgeeks.com/download.php?det=4648
  • Click the "Download" button. Make sure you do not by accident download any of the other programs advertised on that page.
  • Do not install it yet.
  • Close any programs you may have running - especially your web browser.
  • Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version. NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.

Delete the downloaded installation file after completing the above procedure and reboot if not prom...

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.

To disable the JQS service if you don't want to use it:

* Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.

* Click Ok and reboot your computer.

Let me know  how  things are running after that. If everything is back to normal, we'll remove our tools and reset System Restore.

Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

0 Kudos
1 Nickel

Re: HiJack This Log. Please Help!

OKay.  Everything seems to be working properly again.   My anti-virus is not being blocked and my internet is not being re-directed.  emoticon.BigSmile.title

0 Kudos
6 Gallium

Re: HiJack This Log. Please Help!


It's time for some housekeeping.Sweeping Because the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, along with the folders created by these tools.
Go ahead and delete DDS and its logs if you have not done so.

To remove ComboFix:

* Click Start then Run
Copy and paste next command in the field:

ComboFix /Uninstall

Make sure there's a space between Combofix and / Then hit enter.

This will remove ComboFix, run some cleanup procedures, and flush System Restore, thus creating a clean Restore Point.

Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

If you have used Malwarebytes' Anti-Malware as part of your cleaning procedures, keep it updated and use it to scan every so often for malware, or upgrade to the paid version for realtime scanning and auto updating.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system, Office, and IE. The first defense against infection is a properly patched OS from Microsoft Update at update.microsoft.com. More info HERE.

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.. Run a complete system scan with your anti-virus at least once a week...preferably in Safe mode.
If your anti-virus program is a paid/licensed version that is about to expire, you can consider using a free one such as:
Microsoft Security Essentials
AntiVir Personal Edition Classic
Avast! Home Edition

If you prefer not to use the Windows Firewall, there are several of the freeware Firewalls available on the public domain.

Please see this list for anti-virus, firewalls, and other FREE SECURITY SOFTWARE.

3. Using an alternate browser can reduce your chance of certain infections installing themselves. You might consider installing Mozilla / Firefox.

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Keep your software updated...make it easier on yourself and install the free security tool Secunia PSI .

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7. Web Of Trust , uses colored alerts to warn about risky websites warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

  • Red for Warning = STOP
  • Yellow for Use Caution
  • Green for Safe
  • Grey for Unknown

There is a Web Of Trust version for Firefox as well.

8. If you still wish to use Internet Explorer, please make sure you install SpywareBlaster:  http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates.

9. You might want to install Winpatrol. Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.  You can download a free copy of Winpatrol or use the Plus version for more features.
You can read Winpatrol's FAQ if you run into problems.

10. Many of us in the online security community have tried and tested programs to determine their abilities. Please remember that there is no guarantee regarding computer security. However, the available software, combined with the rest of these recommendations will contribute to helping your system running safely.

Here are some helpful articles:
How did I get infected?  HERE

  I'm not pulling your leg, honest?
by Sandi Hardmeier  HERE

Let us know if we have not resolved your problem. Otherwise, you are good to go.
Happy and Safe Surfing!

Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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