1 Copper

HiJacked! Help!

I have a Optiplex gx240 XP Pro SP1 (I no just got this computer from a friend very outdated). I cut it on today and POP_UPs from hell began to attack me. I have pop-up viagra and pron sites. It wont lext me run AVG and the MS Sercutiy says everything is fine. The fake AV Security is telling me to scan and buy. Almost every program wont open and ballon notfiacation says it is infected. Cannot open add/remove programs, or support and help. Can open Windows Explore but can open anything rom there it will luanch byt then disappear.  There are a lot of old out dated and bad programs. I want to know where I start first. I can back up files to an exernal but I'm afraid to using it and it get infected. HELP!

My friend NEVER updated drivers but Windows updates she said was being done everyday. How can I load and use software if I cant open anything?

 Should I do a diagnostic for bios? I dont even see the local setting for other user in Win Eplr. the [properties for the ad displayed in location "kkkk//c:docs and settings....."

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1 Reply
7 Gold

Re: HiJacked! Help!

Hi NessA816,

Welcome to Dell Community. emoticon.Smile.title

Considering the amount of infection and issues on that computer, I feel that your best route to take would be to do a factory restore or reformat/reinstall of the operating system. Yes, SP1 is extremely outdated, so you will need to update Windows, once you get things cleaned up. Unless you take that computer back to factory settings, finding all the malware would be like finding a needle in a haystack, and even then we might not get it all.

See instructions and options here: http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&docid=58E26A65...

Best of luck with this project.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

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