I had a virus thought I got rid of it. now I see that system restore was disabled, which I did not do and it has no other restore points available on it

Hi,

Welcome to Dell Community Malware Removal Forums,

Sorry for the delay in getting to you, I'm K27 and i will be reviewing your log for you.

Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.

Please Print or Save to Notepad all instructions and please follow them carefully and if there's something you don't understand or that will not work please let me know and we will go through it together.

Please DO NOT use this system for anything apart from visiting this forum and other sites I direct you too, as this will only make the cleanup process all the more diffecult.

Failure to reply in three (3) days will result in this topic being closed and I will remove it from my notifications, If you require more time then that is fine but please let me know.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

 

I need to see some additional information about what is happening in your machine.
Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.com
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• When done, DDS will open two (2) logs

1. DDS.txt
2. Attach.txt

• Save both reports to your desktop.
• The instructions here ask you to attach the Attach.txt.

• Instead of attaching, please copy/past both logs into your next reply.

• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run.After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE

Please COPY/PASTE the MBAM log and BOTH DDS logs.

Thankyou,
K27.

Here are all those logs

thank you so much!

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6727

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/30/2011 9:03:21 PM

mbam-log-2011-05-30 (21-03-21).txt

Scan type: Quick scan

Objects scanned: 157289

Time elapsed: 19 minute(s), 1 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

.

DDS (Ver_11-05-19.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by Laurel H at 21:10:18 on 2011-05-30

Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.503.159 [GMT -5:00]

.

AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

FW: Norton Internet Worm Protection *Disabled*

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\System32\wltrysvc.exe

C:\WINDOWS\System32\bcmwltry.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Dell\QuickSet\Quickset.exe

C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe

C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\WINDOWS\system32\ctfmon.exe

svchost.exe

C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\internet explorer\iexplore.exe

C:\Program Files\internet explorer\iexplore.exe

C:\Documents and Settings\Laurel H\Local Settings\Temporary Internet Files\Content.IE5\WKR8O28J\dds[1].scr

C:\WINDOWS\system32\WSCRIPT.exe

.

============== Pseudo HJT Report ===============

.

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\mi1933~1\office14\URLREDIR.DLL

BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll

TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll

TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File

TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File

TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File

TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File

TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File

uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [Dell QuickSet] c:\program files\dell\quickset\Quickset.exe

mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot

mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4\OpwareSE4.exe"

mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - c:\progra~1\mi1933~1\office14\ONBttnIE.dll/105

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}

IE: {0D555BC6-E331-48b3-A60E-AAC0DF79438A} - {93F764AC-24D1-484F-92EA-3C84E31CDF72}

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE}

DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxp://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab

DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab

DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab

DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab

DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab

DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - hxxp://aolcc.aol.com/computercheckup/qdiagcc.cab

DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1139989902468

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1142747038843

DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - hxxp://mediaplayer.walmart.com/installer/install.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL

Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\laurel h\application data\mozilla\firefox\profiles\cgcunatk.default\

FF - prefs.js: browser.startup.homepage - hxxp://hotmail.com/

FF - plugin: c:\progra~1\mi1933~1\office14\NPAUTHZ.DLL

FF - plugin: c:\progra~1\mi1933~1\office14\NPSPWRAP.DLL

FF - plugin: c:\program files\microsoft silverlight\4.0.60310.0\npctrlui.dll

FF - plugin: c:\program files\picasa2\npPicasa3.dll

FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

.

---- FIREFOX POLICIES ----

FF - user.js: browser.cache.memory.capacity - 16000

FF - user.js: browser.chrome.favicons - false

FF - user.js: browser.display.show_image_placeholders - true

FF - user.js: browser.turbo.enabled - true

FF - user.js: browser.urlbar.autocomplete.enabled - true

FF - user.js: browser.urlbar.autofill - true

FF - user.js: content.max.tokenizing.time - 3000000

FF - user.js: content.maxtextrun - 4095

FF - user.js: content.notify.backoffcount - 5

FF - user.js: content.notify.interval - 1000000

FF - user.js: content.notify.ontimer - true

FF - user.js: content.switch.threshold - 1000000

FF - user.js: dom.disable_window_status_change - true

FF - user.js: network.http.max-connections - 48

FF - user.js: network.http.max-connections-per-server - 16

FF - user.js: network.http.max-persistent-connections-per-proxy - 16

FF - user.js: network.http.max-persistent-connections-per-server - 8

FF - user.js: network.http.pipelining - true

FF - user.js: network.http.pipelining.firstrequest - true

FF - user.js: network.http.pipelining.maxrequests - 8

FF - user.js: network.http.proxy.pipelining - true

FF - user.js: network.http.request.max-start-delay - 0

FF - user.js: nglayout.initialpaint.delay - 1000

FF - user.js: plugin.expose_full_path - true

FF - user.js: ui.submenuDelay - 0

.

============= SERVICES / DRIVERS ===============

.

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]

R1 MpKsl941c2aba;MpKsl941c2aba;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5dbdb4c0-f310-44b2-a624-5c3ad36dc87b}\MpKsl941c2aba.sys [2011-5-30 28752]

S1 MpKsle383d5f4;MpKsle383d5f4;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{1113e8a5-92d5-441d-8e70-ad329ee2b9ab}\mpksle383d5f4.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{1113e8a5-92d5-441d-8e70-ad329ee2b9ab}\MpKsle383d5f4.sys [?]

S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]

.

=============== Created Last 30 ================

.

2011-05-31 01:56:42 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5dbdb4c0-f310-44b2-a624-5c3ad36dc87b}\MpKsl941c2aba.sys

2011-05-31 01:51:04 6962000 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5dbdb4c0-f310-44b2-a624-5c3ad36dc87b}\mpengine.dll

2011-05-23 01:22:52 6962000 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2011-05-22 14:56:15 388096 ----a-r- c:\documents and settings\laurel h\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe

2011-05-22 14:56:13 -------- d-----w- c:\program files\Trend Micro

2011-05-21 16:59:59 -------- d-----w- c:\program files\WOT

2011-05-21 16:19:52 -------- d-----w- c:\program files\Microsoft Security Client

2011-05-19 17:00:14 -------- d-----w- c:\documents and settings\all users\application data\AVG10

2011-05-19 16:18:56 -------- d-sha-r- C:\cmdcons

2011-05-16 03:40:35 -------- d--h--w- c:\documents and settings\all users\application data\Common Files

2011-05-16 02:53:10 -------- d-----w- c:\documents and settings\all users\application data\MFAData

2011-05-16 01:36:01 -------- d-----w- c:\program files\Spybot - Search & Destroy

2011-05-16 01:36:01 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy

2011-05-15 22:35:53 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com

2011-05-15 21:52:46 222080 ------w- c:\windows\system32\MpSigStub.exe

2011-05-14 22:23:00 -------- d-----w- c:\documents and settings\laurel h\application data\Malwarebytes

2011-05-14 22:22:45 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-05-14 22:22:45 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2011-05-14 22:22:41 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-05-14 22:22:40 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-05-14 05:27:19 -------- d-----w- c:\windows\system32\wbem\repository\FS

2011-05-14 05:27:19 -------- d-----w- c:\windows\system32\wbem\Repository

.

==================== Find3M  ====================

.

2011-04-13 22:40:10 4284416 ----a-w- c:\windows\system32\GPhotos.scr

2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll

2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll

2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys

.

============= FINISH: 21:12:06.32 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_11-05-19.01)

.

Microsoft Windows XP Professional

Boot Device: \Device\HarddiskVolume2

Install Date: 2/14/2006 7:10:02 PM

System Uptime: 5/30/2011 8:36:23 PM (1 hours ago)

.

Motherboard: Dell Inc. |  | 0HC416

Processor:         Intel(R) Pentium(R) M processor 1.86GHz | Microprocessor | 798/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 70 GiB total, 28.639 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}

Description: HID Non-User Input Data Filter (KB 911895)

Device ID: HID\VID_045E&PID_00E1&COL01\6&6FA2FD8&0&0000

Manufacturer: Microsoft

Name: HID Non-User Input Data Filter (KB 911895)

PNP Device ID: HID\VID_045E&PID_00E1&COL01\6&6FA2FD8&0&0000

Service: NuidFltr

.

==== System Restore Points ===================

.

RP1: 5/22/2011 9:40:23 AM - System Checkpoint

RP2: 5/22/2011 9:56:11 AM - Installed HiJackThis

RP3: 5/22/2011 8:19:58 PM - Software Distribution Service 3.0

RP4: 5/30/2011 8:50:48 PM - Software Distribution Service 3.0

.

==== Installed Programs ======================

.

Actiontec Gateway

Adobe Acrobat 4.0

Adobe Flash Player 10 ActiveX

Adobe Flash Player 10 Plugin

Adobe Reader 8.1.4

AOLIcon

ArcSoft Media Card Companion

Ashampoo Burning Studio 6 FREE

Broadcom Management Programs

Canon IJ Network Scan Utility

Canon IJ Network Tool

Canon MP Navigator EX 1.1

Canon MX850 series

Canon MX850 series User Registration

Canon My Printer

Canon Utilities Easy-PhotoPrint EX

Canon Utilities Solution Menu

Conexant HDA D110 MDC V.92 Modem

Critical Update for Windows Media Player 11 (KB959772)

CTAS v7

Definition update for Microsoft Office 2010 (KB982726)

Dell Driver Reset Tool

Dell Wireless WLAN Card

Digital Line Detect

ELIcon

EPSON Printer Software

Event Planner

GTK+ 2.6.9 runtime environment

Hallmark Card Studio 2005 Deluxe

High Definition Audio Driver Package - KB835221

HiJackThis

HijackThis 2.0.2

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Media Format 11 SDK (KB929399)

Hotfix for Windows Media Player 11 (KB939683)

Hotfix for Windows XP (KB2158563)

Hotfix for Windows XP (KB2443685)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

Hotfix for Windows XP (KB970653-v3)

Hotfix for Windows XP (KB976098-v2)

Hotfix for Windows XP (KB979306)

Hotfix for Windows XP (KB981793)

Intel(R) Graphics Media Accelerator Driver for Mobile

Internal Network Card Power Management

Java 2 Runtime Environment, SE v1.4.2_03

Malwarebytes' Anti-Malware

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2416447)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft Antimalware

Microsoft Application Error Reporting

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft Kernel-Mode Driver Framework Feature Pack 1.5

Microsoft National Language Support Downlevel APIs

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Student 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft Plus! Digital Media Edition Installer

Microsoft Plus! Photo Story 2 LE

Microsoft Security Client

Microsoft Security Essentials

Microsoft Silverlight

Microsoft Software Update for Web Folders  (English) 14

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable - KB2467175

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Web Publishing Wizard 1.52

Modem Helper

Mozilla Firefox 4.0.1 (x86 en-US)

MSXML 4.0 SP2 (KB925672)

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

msxml4SP2

Musicmatch for Windows Media Player

NetWaiting

Picasa 3

PowerDVD 5.5

Presto! PageManager 7.15.20

QuickConnect

QuickSet

QuickTime

Qwest eChat Support Tools

RealPlayer Basic

ScanSoft OmniPage SE 4

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 2.0 (KB928365)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)

Security Update for Microsoft Excel 2010 (KB2466146)

Security Update for Microsoft Office 2010 (KB2289078)

Security Update for Microsoft Office 2010 (KB2289161)

Security Update for Microsoft PowerPoint 2010 (KB2519975)

Security Update for Microsoft Publisher 2010 (KB2409055)

Security Update for Microsoft Word 2010 (KB2345000)

Security Update for Step By Step Interactive Training (KB898458)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Internet Explorer 7 (KB928090)

Security Update for Windows Internet Explorer 7 (KB929969)

Security Update for Windows Internet Explorer 7 (KB931768)

Security Update for Windows Internet Explorer 7 (KB933566)

Security Update for Windows Internet Explorer 7 (KB937143)

Security Update for Windows Internet Explorer 7 (KB938127)

Security Update for Windows Internet Explorer 7 (KB939653)

Security Update for Windows Internet Explorer 7 (KB942615)

Security Update for Windows Internet Explorer 7 (KB944533)

Security Update for Windows Internet Explorer 7 (KB950759)

Security Update for Windows Internet Explorer 7 (KB956390)

Security Update for Windows Internet Explorer 7 (KB958215)

Security Update for Windows Internet Explorer 7 (KB960714)

Security Update for Windows Internet Explorer 7 (KB961260)

Security Update for Windows Internet Explorer 7 (KB963027)

Security Update for Windows Internet Explorer 7 (KB969897)

Security Update for Windows Internet Explorer 8 (KB2183461)

Security Update for Windows Internet Explorer 8 (KB2360131)

Security Update for Windows Internet Explorer 8 (KB2416400)

Security Update for Windows Internet Explorer 8 (KB2482017)

Security Update for Windows Internet Explorer 8 (KB2497640)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB969897)

Security Update for Windows Internet Explorer 8 (KB971961)

Security Update for Windows Internet Explorer 8 (KB972260)

Security Update for Windows Internet Explorer 8 (KB974455)

Security Update for Windows Internet Explorer 8 (KB976325)

Security Update for Windows Internet Explorer 8 (KB978207)

Security Update for Windows Internet Explorer 8 (KB981332)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB968816)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player 10 (KB911565)

Security Update for Windows Media Player 10 (KB917734)

Security Update for Windows Media Player 10 (KB936782)

Security Update for Windows Media Player 11 (KB936782)

Security Update for Windows Media Player 11 (KB954154)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2121546)

Security Update for Windows XP (KB2160329)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2259922)

Security Update for Windows XP (KB2279986)

Security Update for Windows XP (KB2286198)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2296199)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2412687)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2436673)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476687)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479628)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485376)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2491683)

Security Update for Windows XP (KB2503658)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2506223)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2508272)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2511455)

Security Update for Windows XP (KB2524375)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB938464-v2)

Security Update for Windows XP (KB938464)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951376)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB954211)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960715)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961371)

Security Update for Windows XP (KB961373)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB968537)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB969898)

Security Update for Windows XP (KB969947)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971486)

Security Update for Windows XP (KB971557)

Security Update for Windows XP (KB971633)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973346)

Security Update for Windows XP (KB973354)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973525)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977165-v2)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978251)

Security Update for Windows XP (KB978262)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981852)

Security Update for Windows XP (KB981957)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982214)

Security Update for Windows XP (KB982665)

Security Update for Windows XP (KB982802)

Shockwave

Sonic DLA

Sonic MyDVD LE

Sonic RecordNow Audio

Sonic RecordNow Copy

Sonic RecordNow Data

Sonic Update Manager

Synaptics Pointing Device Driver

The Print Shop 20

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft Office 2010 (KB2202188)

Update for Microsoft Office 2010 (KB2413186)

Update for Microsoft OneNote 2010 (KB2493983)

Update for Microsoft Outlook Social Connector (KB2441641)

Update for Windows Internet Explorer 8 (KB971930)

Update for Windows Internet Explorer 8 (KB976662)

Update for Windows Internet Explorer 8 (KB976749)

Update for Windows Internet Explorer 8 (KB980182)

Update for Windows XP (KB2141007)

Update for Windows XP (KB2345886)

Update for Windows XP (KB2467659)

Update for Windows XP (KB951072-v2)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB955839)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

Viewpoint Media Player

Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray

Windows Genuine Advantage Notifications (KB905474)

Windows Genuine Advantage v1.3.0254.0

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 7

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 10

Windows Media Player 11

Windows XP Service Pack 3

WOT for Internet Explorer

.

==== End Of File ===========================

Hi,

The log looks OK and System Restore is working as a Restore Point was created when HJT was installed and one was also create as it should be on the 30/05/2011.

 

Lets run an online scan to check.

 

Please Disable all Anti-virus/Anti-Spyware/FireWall on your machine(instructions via links below)

• Anti Virus
• Anti Spyware
• Firewall

 

Go here to run an online scannner from ESET.

• Note: You will need to use Internet explorer for this scan
• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• Wait for the scan to finish
• Click the "Show Results" button
• Then click the "Export to Text File" button and save the log to the desktop
• Copy and paste that log as a reply to this topic and also let me know how things are now.

 

Please post the ESET report and any other symptoms you may be having.

 

Thanks.

I've tried to run that scan 5 times now.  The first time worked fine but I did not see an option to "show results", so I ran the scan again.  

Now after the initial scan I get a blue screen that says:

"a problem has been detected and windows has been shut down to prevent damage to your computer

kernal_data_inpage _error_

if this is the 1st time you've seen this stop error screen, restart your computer if this screen appears again follow these steps"

and then it says  to remove any recently installed programs.................etc.

Not sure what to do now.

thanks

Hi,

Did the first scan find anything?

Please check this location for the log, C:\Program Files\Eset\Eset Online Scanner\log.txt

If it is there, please post it back for review.

Thanks.

Here we go, thanks

ESETSmartInstaller@High as CAB hook log:

OnlineScanner.ocx - registred OK

esets_scanner_update returned -1 esets_gle=53251

esets_scanner_update returned -1 esets_gle=53251

# version=7

# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)

# OnlineScanner.ocx=1.0.0.6522

# api_version=3.0.2

# EOSSerial=468ff791c6b582409eb14494f78f47e4

# end=finished

# remove_checked=false

# archives_checked=true

# unwanted_checked=true

# unsafe_checked=true

# antistealth_checked=true

# utc_time=2011-06-01 03:40:15

# local_time=2011-05-31 10:40:15 (-0600, Central Daylight Time)

# country="United States"

# lang=1033

# osver=5.1.2600 NT Service Pack 3

# compatibility_mode=512 16777215 100 0 0 0 0 0

# compatibility_mode=1028 16777214 0 5 74755022 80384391 0 0

# compatibility_mode=2561 16777214 0 14 458492 458492 0 0

# compatibility_mode=5891 16776869 42 87 0 17998826 0 0

# compatibility_mode=8192 67108863 100 0 0 0 0 0

# scanned=71420

# found=0

# cleaned=0

# scan_time=5658

Hi,

Lets test the MBR for a Rootkit.

Please DO NOT click any fix button until instructed to do so by your analyst. Failure to comply with this may result in an unbootable system

Please download the Avast ASWMBR.exe Anti-Rootkit Tool and save it to you Desktop

 

• Please double click the tool to open it (Windows Vista/7 please right click and "Run as Administrator")
• Referring to the image below. please click the SCAN button and allow the scan to run to completion

 

 

• Once the scan has Completed, please click the Save Log button and save the log to the desktop

 

 

• Saved to the desktop will be a text file named aswMBR.txt, please copy/paste the contents of the text file back for review in your next reply
• There will also be a file named MBR.dat saved to the desktop, please Attach that file to your next reply, Please DO NOT copy/paste the contents of the .dat file as it will become unreadable 

 

Thanks.

I started a new post, I didn't know any other way to attach that MBR file.  Here is the link to it, Thanks!

en.community.dell.com/.../19882344.aspx

Hi,

As suspected, there seems to be no MBR infection.

Please navigate to c:\windows\minidump and then please hold the "Ctrl" key and click to highlight the first three minidump.dmp files.

Once the first three are highlighted, please right click them and then hover the cursor over "Send To" and then click "Compressed/Zipped file" and save the zipped file to the desktop named something like minidumps.

 

I then need you to upload me a zipped file for an analyst, please go to THIS web page, once there please copy/paste the link to this thread in the dialogue box where it says Link to topic where this file was requested:.

Then please click the Browse button and then using the Windows Explorer box that opens, please navigate to the zipped file you created on the desktop. 

Once you have located the file please click it once so it appears in the text box at the bottom of the Windows Explorer box and then click OK. Then please click the Send File button on the web page.

 

Let me know once the file is uploaded.

 

Thanks.

Hello,

I just submitted the mini dump file , there was only one file though, not three.

Thanks so much

Hi,

The time stamps from the .dmp files are very strange. Are you having to constantly reset the clock on the taskbar or is it even correct.

Please hover the cursor over the time to bring up the date.

Let me know if it is correct.

Apart from the BSOD, are you having any other troubles with the system.

Also, when exactly did the BSOD's start.

Thanks.

Hello,

No, the clock date and time is right on and I've never once had to set it

I didn't start getting the bsod's until after I thought I had gotten rid of the virus.

I started getting them when running virus or malware scans after I had taken the virus off and once after my daughter was just watching a dvd movie.

 

Thanks again for your help!

Ok,

I don't want to run any big tools as they is nothing showing in the logs that warrents it.

You state you had a rogue infection, what means did you take to remove it?

 

Also,

Please Go to Start > Run > and copy/paste devmgmt.msc in to the run box and hit enter.

A window will open with a list of all the hardware devices and there relevent drivers currentley installed on the machine, Please post back if any have got a yellow exclamation mark ! or a red cross X next to them.

 

Let me know,

Thanks.

Please post the log located at C:\Combofix.txt

Thanks