Ok, let's see what we can do. We're going to remove the files last, just in case we encounter any problems. There's alot of files on there that shouldn't be...
Reboot into "Safe Mode"
Go to Add/Remove programs and remove(uninstall) the following:
Run HiJackThis and click "Scan", then check(tick) the following, if present:
Sorry it took so long to reply. I am unable to reply from my home pc so I had to wait until I got to the office this afternoon. After the last set of instructions where I checked the items and fixed them in hijackthis, I cannot access ceratin web pages. When I try to access them, I get a Windows error message that says Windows has encountered an error and must shut down. This happens when I try to access e-mail through yahoo, as well as when I try to reply to my post on the Dell communtity forum. It also happens when I try to send you a private message through the Dell forum. (Hence, the reason I am sending this reply from my office) Also, I do not understand what you meant in your last message when you wrote the following:
"Also, can you post back info on this file:
When I got home tonight I rebooted my computer and now everything seems to be fine, so I have not gone back to re-enable the files you mentioned. Thank you very much for your help. You and anyone else who goes out of their way to help people like me deserve a standing ovation in my book.