Monty49
1 Copper

Laptop Very Very Slow to Start Up

Hello,

I am seeking asssitance to resolve a slow start up problem with my Dell Inspiron 9400 lap top. The lap top will take up to half an hour to start (sometimes more) and will be sluggish when it finally does start up. The slow start up only occurs when the laptop is NOT connected to a network (at work - hardwired) or internet (at home - wireless). It appears that some kind of service or program is trying to start but can not and consumes all the resources on the machine causing it to go slow. Performance is fine when connected.  

I think this may be a malware problem. My Hyjack This log file is copied below.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:55:41 PM, on 19/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\eTrust Vet Antivirus\ISafe.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CA\eTrust Vet Antivirus\VetMsg.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CA\eTrust Vet Antivirus\CAVRID.exe
C:\Updater.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Skype\Plugin Manager\SkypePM.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 10.0.10.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ShowLOMControl] 
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Vet Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [TalkAndWrite] C:\Documents and Settings\All Users\Application Data\Skype\Plugins\Plugins\1163D2B46CC742E5A3CC9E4157887751\TalkAndWrite.exe /run
O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKUS\S-1-5-21-3939956800-3381378334-452110342-1006\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User 'ingres')
O4 - HKUS\S-1-5-21-3939956800-3381378334-452110342-1006\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'ingres')
O4 - HKUS\S-1-5-21-3939956800-3381378334-452110342-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'ingres')
O4 - HKUS\S-1-5-21-3939956800-3381378334-452110342-1006\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized (User 'ingres')
O4 - HKUS\S-1-5-21-3939956800-3381378334-452110342-1006\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe (User 'ingres')
O4 - HKUS\S-1-5-21-3939956800-3381378334-452110342-1006\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" (User 'ingres')
O4 - HKUS\S-1-5-21-3939956800-3381378334-452110342-1006\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe" (User 'ingres')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - S-1-5-21-3939956800-3381378334-452110342-1006 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'ingres')
O4 - S-1-5-21-3939956800-3381378334-452110342-1006 User Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'ingres')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://supportapj.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/23.21/uploader2.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\..\{25F74088-1F1F-4209-BCA5-909076753E0B}: NameServer = 61.9.134.49
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Vet Antivirus\ISafe.exe
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate1c9a1f53817b669) (gupdate1c9a1f53817b669) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Ingres Intelligent Database [II] (Ingres_Database_II) - Computer Associates - C:\IngresII\ingres\bin\servproc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\eTrust Vet Antivirus\VetMsg.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 15208 bytes

 

Thankyou in anticipation, Regards Geoff.

0 Kudos
16 Replies
AaF1218
1 Copper

Re: Laptop Very Very Slow to Start Up

This sounds like a pretty bad malware problem. Ok, what I would do first is the following:

1. Boot up your PC

2. Once Windows loads up, go to the Start Menu

3. Click Run

4. Type MsConfig

5. Once the box pops up, click on the Start Up Tab

6. You will see programs in this list that are starting up when Windows starts up. You can pick and choose what you want to start up when Windows starts up or you can disable them all and click Apply.

That will fix the speed of your bootup process because all of those programs are loading up into memory which normally cause a computer to load up slowly. If your computer in general is running slow

Go to

www.cnet.com and search for "Spybot Search and Destory" (It's Free) and install that and run the scan for spyware & malware. It does a good job cleaning out your system of those type of things. Run a disk cleanup and a disk defrag after that is done. Should solve the problems you are having.

Also, download ATF Cleaner here:

http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25

This little program does not need to be installed. It will clean out your system of temp files, history, cache, and other things too. It's a neat little tool to clean up your PC to make it run faster.

-Chris

www.domainelectronics.com

0 Kudos
7 Gold

Re: Laptop Very Very Slow to Start Up

Geoff,

Last time you were here, you installed Malwarebytes' Anti-Malware, so there is no need to install Spybot. I see that you have installed DNA\btdna.exe. The use of this may have contributed to your problems. The nature of such software and the high incidence of malware in files downloaded with such programs is counter productive to restoring your PC to a healthy state. Please remove that and any similar programs before we work on this issue. There is a partial list HERE

.
We need to see some additional information about what is happening in your machine.

  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool.
  • Click Yes at the prompt for Optional Scan.
  • When done, DDS will open two (2) logs
  • 1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop.
  • Copy/paste both logs to your reply on the forum.
  • Close the program window, and delete the program from your desktop.
  • Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.


    Windows Insider MVP 2016 - Present

    Microsoft MVP - Consumer Security 2006-2016

    Social Media and Community Professional

    0 Kudos
    Monty49
    1 Copper

    Re: Laptop Very Very Slow to Start Up

    Hi Chris and Bugbatter,

    many thanks for your assistance. Before i got your reply Bugbatter, I had carried out instructions from Chris, up to but not including downloading and running ATF Cleaner.

    I have removed DNA, and run DDS. The scan ran without any problem. Here are the two reports. I have copied and pasted both as I can't see where to attached a zip copy of attach.zip:

     DDS (Ver_09-10-26.01) - NTFSx86 
    Run by Geoff at  8:24:23.03 on Fri 20/11/2009
    Internet Explorer: 8.0.6001.18702
    Microsoft Windows XP Professional  5.1.2600.3.1252.61.1033.18.1014.286 [GMT 11:00]

    AV: CA Anti-Virus *On-access scanning enabled* (Updated)   {17CFD1EA-56CF-40B5-A06B-BD3A27397C93}

    ============== Running Processes ===============

    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    svchost.exe
    svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\system32\bgsvcgen.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    svchost.exe
    C:\Program Files\CA\eTrust Vet Antivirus\ISafe.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\CA\eTrust Vet Antivirus\VetMsg.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\PROGRA~1\MICROS~3\Office12\OUTLOOK.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe
    C:\Documents and Settings\Geoff\Desktop\dds.scr

    ============== Pseudo HJT Report ===============

    uStart Page = about:blank
    uInternet Settings,ProxyServer = 10.0.10.1:8080
    uInternet Settings,ProxyOverride = *.local
    uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
    mSearchAssistant = hxxp://www.google.com/ie
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
    BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
    TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
    mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
    dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
    dRunOnce: [RunNarrator] Narrator.exe
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
    IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
    IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
    IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
    LSP: c:\windows\system32\VetRedir.dll
    DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://supportapj.dell.com/systemprofiler/SysPro.CAB
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
    DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/23.21/uploader2.cab
    DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
    DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
    TCP: {25F74088-1F1F-4209-BCA5-909076753E0B} = 61.9.134.49
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    Notify: igfxcui - igfxdev.dll
    Notify: LMIinit - LMIinit.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
    SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

    ============= SERVICES / DRIVERS ===============

    R2 Ingres_Database_II;Ingres Intelligent Database [II];c:\ingresii\ingres\bin\servproc.exe [2003-5-15 24576]
    R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-7-24 12856]
    R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2008-11-19 47640]
    R2 LogWatch;Event Log Watch;c:\program files\ca\sharedcomponents\ca_lic\LogWatNT.exe [2002-9-20 53248]
    R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2008-12-12 38224]
    S2 gupdate1c9a1f53817b669;Google Update Service (gupdate1c9a1f53817b669);c:\program files\google\update\GoogleUpdate.exe [2009-3-11 133104]
    S3 CA_LIC_CLNT;CA License Client;c:\program files\ca\sharedcomponents\ca_lic\lic98rmt.exe [2002-9-20 77824]
    S3 CA_LIC_SRVR;CA License Server;c:\program files\ca\sharedcomponents\ca_lic\lic98rmtd.exe [2002-9-20 77824]
    S3 OVT511;D-Link USB Digital Video Camera;c:\windows\system32\drivers\omcamvid.sys [2000-3-6 126882]
    S3 QCEmerald;Logitech QuickCam Web;c:\windows\system32\drivers\OVCE.sys [2006-3-12 31872]
    S4 LMIRfsClientNP;LMIRfsClientNP;

    =============== Created Last 30 ================


    ==================== Find3M  ====================

    2009-10-22 09:19:04 5939712 ------w- c:\windows\system32\dllcache\mshtml.dll
    2009-10-14 08:04:58 739752 ----a-w- c:\windows\system32\drivers\vetefile.sys
    2009-10-14 08:04:58 133576 ----a-w- c:\windows\system32\drivers\veteboot.sys
    2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
    2009-09-11 14:18:39 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
    2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
    2009-09-04 21:03:36 58880 ------w- c:\windows\system32\dllcache\msasn1.dll
    2009-08-28 10:35:52 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
    2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll
    2009-08-26 08:00:21 247326 ------w- c:\windows\system32\dllcache\strmdll.dll
    2009-02-28 08:10:37 1703 ----a-w- c:\program files\default.rsp
    2008-12-12 02:30:17 0 ------w- c:\program files\jre-6u11-windows-i586-p.exe
    2008-12-12 02:03:06 0 ----a-w- c:\program files\jre-6u11-windows-i586-p.exe.bak4
    2008-12-12 02:01:37 0 ----a-w- c:\program files\jre-6u11-windows-i586-p.exe.bak3
    2008-12-12 02:00:39 0 ----a-w- c:\program files\jre-6u11-windows-i586-p.exe.bak2
    2008-12-12 01:57:59 0 ----a-w- c:\program files\jre-6u11-windows-i586-p.exe.bak
    2008-12-12 01:57:22 1230 ----a-w- c:\program files\jre-6u11-windows-i586-p.exe.sdm
    2007-09-13 06:17:59 1146 ----a-w- c:\program files\ST6UNST.LOG
    2007-09-06 13:37:25 770048 ----a-w- c:\program files\RSpeed.exe
    2008-11-17 02:01:15 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008111720081118\index.dat

    ============= FINISH:  8:27:35.10 ===============

     

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_09-10-26.01)

    Microsoft Windows XP Professional
    Boot Device: \Device\HarddiskVolume2
    Install Date: 6/03/2006 11:55:32 AM
    System Uptime: 19/11/2009 11:19:18 PM (9 hours ago)

    Motherboard: Dell Inc. |  | 0FF049
    Processor: Genuine Intel(R) CPU           T2300  @ 1.66GHz | Microprocessor | 1664/133mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 51 GiB total, 10.582 GiB free.
    😧 is CDROM ()
    H: is NetworkDisk (NTFS) - 233 GiB total, 0.861 GiB free.

    ==== Disabled Device Manager Items =============

    ==== System Restore Points ===================

    RP304: 4/10/2009 9:00:44 AM - Software Distribution Service 3.0
    RP305: 5/10/2009 10:03:42 AM - Software Distribution Service 3.0
    RP306: 6/10/2009 10:15:01 AM - Software Distribution Service 3.0
    RP307: 7/10/2009 2:16:24 PM - System Checkpoint
    RP308: 8/10/2009 10:29:49 AM - Software Distribution Service 3.0
    RP309: 9/10/2009 10:06:46 AM - Software Distribution Service 3.0
    RP310: 10/10/2009 11:01:56 AM - System Checkpoint
    RP311: 11/10/2009 1:02:30 PM - System Checkpoint
    RP312: 12/10/2009 2:20:28 PM - System Checkpoint
    RP313: 13/10/2009 2:25:37 PM - System Checkpoint
    RP314: 14/10/2009 7:39:54 PM - System Checkpoint
    RP315: 16/10/2009 12:09:57 PM - System Checkpoint
    RP316: 17/10/2009 12:43:15 PM - System Checkpoint
    RP317: 18/10/2009 6:17:42 PM - Software Distribution Service 3.0
    RP318: 19/10/2009 8:32:49 AM - Software Distribution Service 3.0
    RP319: 19/10/2009 10:00:31 AM - Software Distribution Service 3.0
    RP320: 20/10/2009 12:24:18 PM - System Checkpoint
    RP321: 21/10/2009 3:43:09 PM - System Checkpoint
    RP322: 22/10/2009 6:20:40 PM - System Checkpoint
    RP323: 23/10/2009 6:51:23 PM - System Checkpoint
    RP324: 24/10/2009 10:16:09 AM - Software Distribution Service 3.0
    RP325: 25/10/2009 10:21:55 AM - Software Distribution Service 3.0
    RP326: 26/10/2009 10:00:20 AM - Software Distribution Service 3.0
    RP327: 27/10/2009 10:00:49 AM - Software Distribution Service 3.0
    RP328: 28/10/2009 11:54:33 AM - System Checkpoint
    RP329: 29/10/2009 10:00:25 AM - Software Distribution Service 3.0
    RP330: 30/10/2009 10:00:45 AM - Software Distribution Service 3.0
    RP331: 4/11/2009 12:29:16 AM - Software Distribution Service 3.0
    RP332: 5/11/2009 8:59:09 AM - System Checkpoint
    RP333: 5/11/2009 10:00:44 AM - Software Distribution Service 3.0
    RP334: 6/11/2009 7:33:27 PM - System Checkpoint
    RP335: 8/11/2009 8:33:20 AM - System Checkpoint
    RP336: 8/11/2009 10:00:22 AM - Software Distribution Service 3.0
    RP337: 10/11/2009 4:40:02 AM - Software Distribution Service 3.0
    RP338: 10/11/2009 10:01:13 AM - Software Distribution Service 3.0
    RP339: 11/11/2009 1:10:52 PM - System Checkpoint
    RP340: 12/11/2009 10:00:48 AM - Software Distribution Service 3.0
    RP341: 13/11/2009 10:26:47 AM - System Checkpoint
    RP342: 17/11/2009 11:35:08 AM - System Checkpoint
    RP343: 18/11/2009 7:17:58 PM - System Checkpoint
    RP344: 19/11/2009 10:00:28 AM - Software Distribution Service 3.0
    RP345: 19/11/2009 4:46:02 PM - Software Distribution Service 3.0

    ==== Installed Programs ======================

    2007 Microsoft Office Suite Service Pack 1 (SP1)
    3D World Atlas
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Photoshop 5.0.2
    Adobe Reader 7.0.5 Language Support
    Adobe Reader 7.0.9
    Adobe Reader Chinese Simplified Fonts
    Adobe Shockwave Player
    Adobe® Photoshop® Album Starter Edition 3.0
    Advantage Ingres [ II ] Enterprise Edition
    AiO_Scan_CDA
    AiOSoftwareNPI
    AOL Australia
    AOL|7 Broadband Demo
    Apet eResponse for .Net 2.0
    Apple Mobile Device Support
    Apple Software Update
    AutoUpdate
    BELKIN F5U109 V1.25
    Bluetooth Stack for Windows by Toshiba
    Bonjour
    Broadcom Management Programs
    CA Anti-Virus
    CA Licensing
    Camtasia Studio 5
    Conexant HDA D110 MDC V.92 Modem
    CreativityCorp Periscope v2.3
    Critical Update for Windows Media Player 11 (KB959772)
    DecisionMax Lite
    Dell Driver Reset Tool
    Dell Media Experience
    Dell Support 3.1
    Dell System Restore
    Digital Line Detect
    DivX Codec
    DivX Player
    DivX Version Checker
    DivX Web Player
    DMX Update
    e-tax 2007
    Fax_CDA
    FLV Player 1.3.3
    FLV Player 2.0 (build 25)
    GDR 3077 for SQL Server Database Services 2005 ENU (KB960089)
    GDR 3077 for SQL Server Tools and Workstation Components 2005 ENU (KB960089)
    getPlus(R)_ocx
    Google Earth
    Google Earth Plug-in
    Google Update Helper
    High Definition Audio Driver Package - KB835221
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954550-v5)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    HP Photosmart, Officejet and Deskjet 7.0.A
    Image Resizer Powertoy for Windows XP
    ImageMixer VCD/DVD2 for OLYMPUS
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PROSet/Wireless Software
    Internal Network Card Power Management
    IrfanView (remove only)
    iriver Music Manager
    iRiver Updater
    iTunes
    Java(TM) 6 Update 13
    Java(TM) 6 Update 7
    LogMeIn
    Malwarebytes' Anti-Malware
    mCore
    MCU
    mDrWiFi
    MetaFrame Presentation Server Client
    mHlpDell
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB953297)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft ActiveSync
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Money 2000
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Project 2007 Service Pack 1 (SP1)
    Microsoft Office Project MUI (English) 2007
    Microsoft Office Project Professional 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
    Microsoft Silverlight
    Microsoft Software Update for Web Folders  (English) 12
    Microsoft SQL Server 2005
    Microsoft SQL Server 2005 Express Edition (SQLEXPRESS)
    Microsoft SQL Server 2005 Tools Express Edition
    Microsoft SQL Server Management Studio Express
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual Studio 2005 Tools for Office Runtime
    Microsoft Works 7.0
    mIWA
    mLogView
    mMHouse
    Modem Helper
    mPfMgr
    mPfWiz
    mProSafe
    MSN
    MSN Music Assistant
    mSSO
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 Parser and SDK
    MSXML 6 Service Pack 2 (KB954459)
    mWlsSafe
    mWMI
    mXML
    mZConfig
    NetWaiting
    NewCopy_CDA
    OGA Notifier 2.0.0048.0
    OLYMPUS Master
    OLYMPUS Master 2
    OpenROAD 4.1
    PL-2303 USB-to-Serial
    PowerDVD 5.9
    QFolder
    QuickSet
    QuickTime
    Readme
    RealSpeed 1.918
    RealSpeed 1.918 (c:\Program Files\)
    Scan
    Seagate Crystal Reports 7
    Seagate Crystal Reports 7 Distributed Reports
    Security Update for 2007 Microsoft Office System (KB951550)
    Security Update for 2007 Microsoft Office System (KB951944)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB973704)
    Security Update for Microsoft Office Excel 2007 (KB973593)
    Security Update for Microsoft Office OneNote 2007 (KB950130)
    Security Update for Microsoft Office Outlook 2007 (KB972363)
    Security Update for Microsoft Office PowerPoint 2007 (KB957789)
    Security Update for Microsoft Office Project 2007 (KB949046)
    Security Update for Microsoft Office Publisher 2007 (KB969693)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB969613)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB969604)
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Visio 2007 (KB947590)
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Skype 3.0
    Skype Plugin Manager
    SmartAsset
    SmartAssetExcelAddIn
    SmartAssetOutlookAddIn
    SmartAssetProjectAddin
    SmartAssetWordAddIn
    Sonic DLA
    Sonic MyDVD LE
    Sonic RecordNow Audio
    Sonic RecordNow Copy
    Sonic RecordNow Data
    Sonic Update Manager
    Spybot - Search & Destroy
    Synaptics Pointing Device Driver
    TeLL me More CJ
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Outlook 2007 Junk Email Filter (kb975960)
    Update for Windows Internet Explorer 8 (KB971180)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB973815)
    VC80CRTRedist - 8.0.50727.762
    Viewpoint Media Player (Remove Only)
    Visual Studio 2005 Tools for Office Second Edition Runtime
    WebCyberCoach 3.2 Dell
    WebFldrs XP
    WebReg
    Windows Desktop Search 3.0
    Windows Genuine Advantage Notifications (KB905474)
    Windows Genuine Advantage Validation Tool
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Player 10 Hotfix - KB894476
    Windows Media Player 11
    Windows Mobile Resources
    Windows Presentation Foundation
    Windows XP Service Pack 3
    WinRAR archiver
    WinZip
    XML Paper Specification Shared Components Pack 1.0

    ==== Event Viewer Messages From Past Week ========

    18/11/2009 12:52:11 PM, error: Dhcp [1001]  - Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0013020DAEC5.  The following error occurred:  The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
    18/11/2009 12:37:41 PM, error: Dhcp [1002]  - The IP address lease 169.254.87.213 for the Network Card with network address 0013020DAEC5 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
    18/11/2009 11:26:36 AM, error: Dhcp [1001]  - Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0013020DAEC5.  The following error occurred:  The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
    18/11/2009 1:12:21 PM, error: Dhcp [1002]  - The IP address lease 0.0.0.0 for the Network Card with network address 0013020DAEC5 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

    ==== End Of File ===========================

    Thanks Geoff.

    0 Kudos
    7 Gold

    Re: Laptop Very Very Slow to Start Up

    According to the announcement at the top of this forum, once a helper begins working with you, he continues until the issue is resolved.  Although not on the list of helpers in that announcement, as long as you have begun following his instructions, you might as well continue with him.


    Windows Insider MVP 2016 - Present

    Microsoft MVP - Consumer Security 2006-2016

    Social Media and Community Professional

    0 Kudos
    Monty49
    1 Copper

    Re: Laptop Very Very Slow to Start Up

    Thanks for the heads up Bugbatter. I didn't check Chris's status before acting on his advice. I must say given my preferences I would have preferred to have you assist me. Your thoroughness and attention to detail when you worked through the previous problem with me gave me great confidence at the time. Thanks Geoff.

    0 Kudos
    AaF1218
    1 Copper

    Re: Laptop Very Very Slow to Start Up

    Geoff,

    If you prefer to have Bugbatter help you out instead, you are more than welcome to. In my 10+ years experience working on computers, when somebody has a slow start up, the instructions I gave you is what I perform on their computer. If the slowness problem isn't being caused by a virus, it will fix the problem and you will see a HUGE difference on how your computer starts up. By default, when you install a piece of software, it wants to start up when Windows starts up. Over a period of time, your computer gets congested of many different things. Sometimes, it will determine how fast your computer starts up too. If you are running 1GB of physical memory or less on your computer, that can be a huge problem with a lot of different programs starting up because all of those programs load into memory first. By disabling those programs from starting when Windows starts will free up your memory and your start up speed. Sometimes, spyware and malware can have role in how well your computer performs. That's why I told you to download Spybot Search and Destroy.  ATF Cleaner is a little tool that I use and give to clients. It cleans up a lot of junk that is not being used. Every little bit counts when it comes to performance of your computer. If you prefer to have Bugbatter help you out then she can help you. That's no problem. She is obviously very active in these Dell forums and knows what she is talking about too. You said you followed my instructions up until the ATF Cleaner. Did my instructions at least help out?

    Chris

    0 Kudos
    Monty49
    1 Copper

    Re: Laptop Very Very Slow to Start Up

    Hi Chris,

    thanks for your advice. It has resolved the problem and the speed is great. Performance as improved. both connected and disconnected from the network and internet. 

    I think it is important to seek advice from one source only at a time.and avoid any potential confusion, and would like to continue with your advice. I'll go ahead and download and run ATF Cleaner and let you know how it goes.

    Is there any way of knowing what each of the programs identified by msconfic do? If any of the programs are malicious can they be removed entirely.? .

    Thanks Geoff.  

    0 Kudos
    AaF1218
    1 Copper

    Re: Laptop Very Very Slow to Start Up

    Geoff,

    You're welcome for my help. Glad everything is up and working great for you. I hope my advice worked for you. Let me know how you like ATF Cleaner too. It's a cool tool that I use a lot.

    To answer your question, I sometimes do use msconfig to try to determine what is loading up when Windows loads up. Sometimes some virus' or malware will load when Windows loads up. So I go into msconfig and under the command column, you will most likely see a C:\ path where that particular file is located. You can tell if it's an Adobe file, Java file, Printer file because if you follow the path it will say "C:\Program Files\Adobe\Reader 9.0" so I know that this file is associated with Adobe. Since I know sometimes you will come across a system file under the C:\Windows\System32 I can tell that this file is a system file. Some malware or spyware do store themselves in the C:\Windows or C:\Windows\System32 directory. You just got to know what you are looking for. Sometimes you will come across a startup item and look over at the command column and it will show no path at all for it. So what I do is search the system for that file and it will tell me what directory that the file is stored in and you can determine what that file is used for. It's really tough to try to determine malicious software by the msconfig though. Sometimes it doesn't even show up in the msconfig menu. So that's where you have to look at the processes that are running in the background and start picking though which-is-which. Sometimes you can find a process that you do not recognize and search the system for it and delete it. Sometimes the file is in use and you are unable to delete the file. So you can always start in safe mode and get rid of it that way. OR you can download another helpful tool called "Unlock Me" that will free any locked folder or file so you can delete it.

    http://www.brothersoft.com/unlock-me-download-165421.html

    If you have anymore questions let me know! Thanks Geoff.

    Chris

    0 Kudos
    Highlighted
    Monty49
    1 Copper

    Re: Laptop Very Very Slow to Start Up

    Hi Chris, thanks you for your assistance. The original performance problem with my computer have been resolved for which I thank you. I think I will call it resolved. I do not feel strongly enough about the now 'dormant' programs or processes to start seeking them out and deleting them in case I inadvertantly delete an important program and creat a situation from which I can not retreive. 

    Once Again Thanks and Regards Geoff.

     

    0 Kudos