InternetFanatic
2 Bronze

[Moved] Internet won't open

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When i click on chrome or really anything, it won't open & a little bubble pops up about malicious malware. scan for threats, i checked for threats & there was a lot of them but i can't get rid of them.

everything was fine til like an hour ago. all i was doing was reading fanfics.

i tried doing a system restore but i can't get it to open.

how can i fix it.

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Bugbatter
7 Thorium

Re: [Moved] Internet won't open

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Hi InternetFanatic,

Unless you have good backups, if you do a factory restore, you will lose everything that you have saved/installed on your C-drive. If I were you I would try to clean the malware. RoHe posted some good advice. I agree that it would be good to post the required DDS logs on the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions.The instructions will inform you of where to download DDS and how to run a scan to post the output information.

Don't forget to check your email and click on the link they send you in order to confirm your registration.  I'll let them know that you are on the way. I'm sure they will be able to help you.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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7 Replies
DELL-Amogh G
4 Beryllium

Re: Internet won't open

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Hi InternetFanatic,

Due to forum guideline, we will not be able to help you with virus removal. However, you may try restoring the system back to factory settings as it was initially shipped from dell when purchased to get rid of the virus. You may refer to the link: http://dell.to/1exNrQT. Choose your operating system and follow the steps to restore the system back to factory settings.

* Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please backup all the important data and disconnect any external peripherals before proceeding with the restoration.

Hope this helps. Please feel free to reply for any further assistance.

Thanks & Regards
Amogh G
#iworkfordell

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RoHe
8 Krypton

Re: Internet won't open

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You can go to spywarehammer.com and get FREE help removing malware. Many of the experts on that forum are also members of this forum, and they should be able to help you.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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Bugbatter
7 Thorium

Re: [Moved] Internet won't open

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Hi InternetFanatic,

Unless you have good backups, if you do a factory restore, you will lose everything that you have saved/installed on your C-drive. If I were you I would try to clean the malware. RoHe posted some good advice. I agree that it would be good to post the required DDS logs on the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions.The instructions will inform you of where to download DDS and how to run a scan to post the output information.

Don't forget to check your email and click on the link they send you in order to confirm your registration.  I'll let them know that you are on the way. I'm sure they will be able to help you.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

View solution in original post

InternetFanatic
2 Bronze

Re: [Moved] Internet won't open

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thanks for the replies. & for the move. didn't realize it was a virus.

its a family members computer & they never use it so there is literally nothing on there (no pics, documents).

i'll go check out spywarehammer..

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Bugbatter
7 Thorium

Re: [Moved] Internet won't open

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Considering that you cannot open the browser, you will have to use your clean computer to post at SpywareHammer. Tell them that you are unable to post using the infected computer. A helper there will reply and let you know what to do in that situation..


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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DELL-Amogh G
4 Beryllium

Re: [Moved] Internet won't open

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Hi InternetFanatic,

I hope the issue has been resolved. Please keep me updated.

Awaiting your response!

Please feel free to reply. I will be glad to assist you.

Thanks & Regards
Amogh G
#iworkfordell

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Bugbatter
7 Thorium

Re: [Moved] Internet won't open

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InternetFanatic has registered at SpywareHammer and will be assisted by staff member there. This topic is closed.


Everyone else who is having a similar issue, please begin a New Post at the top of the forum.

[completed on 8/15/13]


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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