Virus & Spyware

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My Dell windows 7 laptop won't let me factory reset

I am trying to get my windows 7 Dell laptop to factory restore. I have tried the f8 method a million times, but the advanced screen will not come up. My computer does not have any viruses, that I know of. Is there any other way to restore?

Reply (1)
8 Krypton

What happens when you press F8? Do you get to the menu or does it just boot to the desktop?

And why do you want to do a factory restore?

Ron

   Forum Member since 2004
   I'm not a Dell employee

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