Enamouredsnm
2 Bronze

Mzq.exe - Application Error and multiple pop up windows with no internet connection message

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:52:59 AM, on 6/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\File Helper\2.5.0.2\FileHelper.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Belkin\F5D7050v3\Belkinwcui.exe
C:\WINDOWS\Mrezub.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\MAFWTray.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Documents and Settings\Dell Customer\gaigaen.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\PlatformDependent\ProToolbarComm.exe
C:\WINDOWS\System32\svchost.exe
F:\pJsieq.eXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Photoshop CS\Photoshop.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\DELLCU~1\LOCALS~1\Temp\Mzq.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=13170&l=dis
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [File Helper] "C:\Program Files\File Helper\2.5.0.2\FileHelper.exe" --start-trayed
O4 - HKLM\..\Run: [F5D7050v3] C:\Program Files\Belkin\F5D7050v3\Belkinwcui.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MAFWTaskbarApp] C:\WINDOWS\system32\MAFWTray.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [gaigaen] C:\Documents and Settings\Dell Customer\gaigaen.exe
O4 - HKCU\..\Run: [M5T8QL3YW3] C:\DOCUME~1\DELLCU~1\LOCALS~1\Temp\Mzq.exe
O4 - HKCU\..\Run: [QZAIB7KITK] C:\WINDOWS\Mrezua.exe
O4 - HKCU\..\Run: [V71IQL7HI7] C:\WINDOWS\Mrezub.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{59D71E7F-E1D5-41F4-AC26-B7C2FB40CB2C}: NameServer = 93.188.162.167,93.188.166.198
O17 - HKLM\System\CCS\Services\Tcpip\..\{809FD03E-8CEE-4A57-A797-47CD60380D01}: NameServer = 93.188.162.167,93.188.166.198
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.162.167,93.188.166.198
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.162.167,93.188.166.198
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.162.167,93.188.166.198
O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 6914 bytes

0 Kudos
11 Replies
Bugbatter
7 Thorium

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

Welcome. Thank you for using Dell Community Forums.

I am reviewing your log. At first glance it appears that you have a DNS Changer along with some malware.

Before we get started, you can help me by addressing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

Is there a reason why you are still using IE 6 (which is an unsafe version of Internet Explorer)?

I look forward to your reply so we can begin cleaning.

No Reply within 3 days will result in this topic being closed, and I will remove it from my subscriptions. If you require more time, please let me know.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

0 Kudos
Enamouredsnm
2 Bronze

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

Thank you for responding.

I have not posted this issue anywhere else.

I have not disabled System Restore.

I don't think there is any Cracked Software or P2P programs on this computer from what I can tell.

This computer does belong to someone else, but I do have the authority to apply fixes.

In response to your "still using IE 6" question: This computer mainly uses Mozilla Firefox for the internet, so if IE 6 is still on the computer, it just hasn't been updated since it's not used.

Thank you again for taking the time to help! I look forward to more instruction.

0 Kudos
Bugbatter
7 Thorium

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

When we are completely finished cleaning, it would be good to update IE. You never know when it might be required for a certain site. Some of our online scans require IE, but I'll try to stay away from those for now.
We need to see some additional information about what is happening in your machine.

  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool.
  • Click Yes at the prompt for Optional Scan.
  • When done, DDS will open two (2) logs

1. DDS.txt
2. Attach.txt

  • Save both reports to your desktop.
  • Copy/paste both logs to your reply on the forum.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

0 Kudos
Enamouredsnm
2 Bronze

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

Thanks! Here is a copy of both logs:

 


DDS (Ver_10-03-17.01) - NTFSx86 
Run by Dell Customer at 17:06:20.23 on Mon 06/21/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2038.1279 [GMT -4:00]

AV: Trend Micro Internet Security Pro *On-access scanning disabled* (Updated)   {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: Trend Micro Personal Firewall *disabled*   {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\Mrezub.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\File Helper\2.5.0.2\FileHelper.exe
C:\Program Files\Belkin\F5D7050v3\Belkinwcui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\MAFWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Dell Customer\gaigaen.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\PlatformDependent\ProToolbarComm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\DELLCU~1\LOCALS~1\Temp\Mzq.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Documents and Settings\Dell Customer\My Documents\Downloads\dds.scr
C:\WINDOWS\system32\wscntfy.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ask.com?o=13170&l=dis
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TSToolbarBHO: {43c6d902-a1c5-45c9-91f6-fd9e90337e18} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Trend Micro Toolbar: {ccac5586-44d7-4c43-b64a-f042461a97d2} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [gaigaen] c:\documents and settings\dell customer\gaigaen.exe
uRun: [M5T8QL3YW3] c:\docume~1\dellcu~1\locals~1\temp\Mzq.exe
uRun: [QZAIB7KITK] c:\windows\Mrezua.exe
uRun: [V71IQL7HI7] c:\windows\Mrezub.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [File Helper] "c:\program files\file helper\2.5.0.2\FileHelper.exe" --start-trayed
mRun: [F5D7050v3] c:\program files\belkin\f5d7050v3\Belkinwcui.exe
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MAFWTaskbarApp] c:\windows\system32\MAFWTray.exe
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [Uninstall Adobe Download Manager] "c:\windows\system32\rundll32.exe" "c:\program files\nos\bin\getPlus_Helper.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1noarp
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 93.188.162.167,93.188.166.198
TCP: {59D71E7F-E1D5-41F4-AC26-B7C2FB40CB2C} = 93.188.162.167,93.188.166.198
TCP: {809FD03E-8CEE-4A57-A797-47CD60380D01} = 93.188.162.167,93.188.166.198
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dellcu~1\applic~1\mozilla\firefox\profiles\igabd8pm.default\
FF - component: c:\program files\trend micro\trendsecure\tisprotoolbar\firefoxextension\components\FFTMUFEHelper.dll
FF - component: c:\program files\trend micro\trendsecure\tisprotoolbar\firefoxextension\components\FFToolbarComm.dll
FF - plugin: c:\documents and settings\dell customer\application data\mozilla\firefox\profiles\igabd8pm.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency",   1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug",            false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight",       2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize",       1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight",   25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight",     5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation",  false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============


============== File Associations ===============

regfile="regedit.exe" "%1"

=============== Created Last 30 ================

2010-06-21 16:42:18    0    d-sh--w-    c:\documents and settings\dell customer\PrivacIE
2010-06-21 16:35:13    0    d-sh--w-    c:\documents and settings\dell customer\IETldCache
2010-06-21 16:30:19    0    d-----w-    c:\windows\system32\MpEngineStore
2010-06-21 16:26:59    0    dc-h--w-    c:\windows\ie8
2010-06-21 02:46:36    0    d-----w-    c:\program files\Waves
2010-06-21 02:44:28    0    d-----w-    c:\program files\common files\Digidesign
2010-06-21 02:44:27    0    d-----w-    c:\program files\Antares Audio Technologies
2010-06-20 23:33:31    0    d-----w-    c:\program files\EasyFix Tools
2010-06-19 01:12:48    0    d-----w-    c:\windows\system32\Adobe
2010-06-17 14:53:35    0    d-----w-    c:\docume~1\dellcu~1\applic~1\Cakewalk
2010-06-17 14:27:08    487424    ----a-w-    c:\windows\system32\msvcp70.dll
2010-06-17 14:27:08    344064    ----a-w-    c:\windows\system32\msvcr70.dll
2010-06-17 14:27:08    1047552    ----a-w-    c:\windows\system32\mfc71u.dll
2010-06-17 14:26:37    0    d-----w-    c:\program files\Cakewalk
2010-06-17 14:26:37    0    d-----w-    c:\docume~1\alluse~1\applic~1\Cakewalk
2010-06-17 14:26:37    0    d-----w-    C:\Cakewalk Projects
2010-06-15 14:38:18    168448    ----a-w-    c:\windows\Mrezub.exe
2010-06-09 19:14:34    53248    ----a-w-    c:\windows\system32\6to4v32.dll
2010-06-09 19:13:59    2304    ----a-w-    c:\windows\system32\mipsinf.sys
2010-06-04 02:14:35    0    d-----w-    c:\windows\system32\LogFiles
2010-06-04 02:05:54    59920    ----a-w-    c:\windows\system32\drivers\tmactmon.sys
2010-06-04 02:05:54    50704    ----a-w-    c:\windows\system32\drivers\tmevtmgr.sys
2010-06-04 02:05:54    158224    ----a-w-    c:\windows\system32\drivers\tmcomm.sys
2010-06-04 02:04:53    0    d-----w-    c:\docume~1\alluse~1\applic~1\Trend Micro
2010-06-04 02:03:24    0    d-----w-    c:\program files\Trend Micro
2010-06-03 16:51:35    0    d-----w-    c:\docume~1\dellcu~1\applic~1\Malwarebytes
2010-06-03 16:51:27    0    d-----w-    c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-06-03 16:51:26    0    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2010-06-02 02:51:59    0    d-----w-    C:\spoolerlogs
2010-06-02 02:51:56    77312    ----a-w-    c:\windows\system32\ernel32.dll
2010-06-02 02:51:54    77312    ----a-w-    c:\docume~1\dellcu~1\applic~1\fe35d800.exe
2010-05-27 05:39:53    0    d-sh--w-    c:\documents and settings\dell customer\UserData
2010-05-27 02:53:49    664    ----a-w-    c:\windows\system32\d3d9caps.dat
2010-05-27 00:43:11    188928    ----a-w-    c:\windows\Mrezua.exe
2010-05-27 00:42:44    0    d-----w-    c:\windows\system32\NtmsData
2010-05-26 07:00:29    0    d-----w-    c:\program files\MSXML 4.0

==================== Find3M  ====================

2010-05-19 03:48:38    45056    --sh--r-    c:\documents and settings\dell customer\gaigaen.scr
2010-05-19 03:48:38    45056    --sh--r-    c:\documents and settings\dell customer\gaigaen.exe
2010-05-18 13:19:39    20747    ----a-w-    c:\windows\system32\drivers\AegisP.sys
2010-05-18 01:39:02    368640    ----a-w-    c:\windows\system32\ReWire.dll
2010-05-18 01:39:02    233472    ----a-w-    c:\windows\system32\REX Shared Library.dll
2010-05-17 22:26:06    21640    ----a-w-    c:\windows\system32\emptyregdb.dat
2007-01-23 14:24:28    928256    ----a-w-    c:\program files\PoiZone.dll
2007-01-12 12:37:14    547840    ----a-w-    c:\program files\Wasp VSTi.dll
2007-01-12 12:32:34    786944    ----a-w-    c:\program files\Sytrus VSTi.dll
2007-01-12 12:28:30    467456    ----a-w-    c:\program files\DX10 VSTi.dll
2007-01-12 12:24:26    470528    ----a-w-    c:\program files\SimSynth VSTi.dll
2007-01-11 15:26:14    689152    ----a-w-    c:\program files\FL Studio VSTi (Multi).dll
2007-01-11 15:25:30    689152    ----a-w-    c:\program files\FL Studio VSTi.dll

============= FINISH: 17:12:35.56 ===============

 


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/17/2010 6:30:45 PM
System Uptime: 6/21/2010 2:15:48 PM (3 hours ago)

Motherboard: Dell Inc.           |  | 0JC474
Processor:               Intel(R) Pentium(R) 4 CPU 2.80GHz | Microprocessor | 2792/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 298 GiB total, 274.829 GiB free.
😧 is CDROM ()
E: is CDROM ()
G: is FIXED (NTFS) - 932 GiB total, 690.003 GiB free.

==== Disabled Device Manager Items =============

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Belkin 54g Wireless USB Network Adapter
Device ID: USB\VID_050D&PID_705A\6&62B5840&0&4
Manufacturer: Belkin International, Inc.
Name: Belkin 54g Wireless USB Network Adapter
PNP Device ID: USB\VID_050D&PID_705A\6&62B5840&0&4
Service: RT73

==== Installed Programs ======================

Acrobat.com
Adobe AIR
Adobe Audition 3.0
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Media Player
Adobe Photoshop CS
Adobe Reader 9.3
Adobe Shockwave Player 11
Antares Auto-Tune v4.39
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Belkin 54Mbps Wireless Network Adapter
Bonjour
EasyFix Tools v1.0
File Helper 2.5.0.5
Firewire Family
FL Studio 7
HiJackThis
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
IL Download Manager
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
iTunes
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.6.3)
MSIDVD
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser
Nero 8
neroxml
QuickTime
Reason 4.0
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB979402)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB981349)
SigmaTel Audio
SONAR 7 Producer Edition
Trend Micro Internet Security Pro
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB980182)
VCRedistSetup
VLC media player 0.9.4
Vyzex MPK49
Waves Diamond Bundle v5.0
WebFldrs XP
Windows Internet Explorer 8
Windows Media Format Runtime
WinRAR archiver

==== End Of File ===========================

0 Kudos
Bugbatter
7 Thorium

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

Did you intentionally install the Ask Toolbar?

Do you still have no internet access on that computer?  If that is the case, let's run MBAM this way:

You will need the clean computer to access the forum and to transfer tools and logs. You can use a CD or USB flashdrive.

For example this is how  we'll do it:

In order to run Malwarebytes Anti-Malware, using the clean computer, download and, rename the program installer "mbam-setup.exe" file to something else like "Enamoured.exe".  Copy the installer file and the update file to your CD or flash drive.

Transfer the files to the infected computer.  (You would use the update link mentioned below to manually update.) Install the "Enamoured.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.

  Please download Malwarebytes Anti-Malware and save it to the CD or USB flash drive.
alternate download link 2

  • * NOTE: You must rename it before moving it to the infected computer.

After you have renamed it and transferred the program to the infected computer, double-click on lookinhere.exe to install the application.

  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Then click Finish.
Manually download updates from here
Update through MBAM's interface from a clean computer; copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to your usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top.
It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully.
Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Transfer the log to the clean computer via CD or flashdrive so you can copy and paste the contents of that report along into your reply to here and exit MBAM.

Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine.
If you're using other security programs that detect registry changes (like Spybot's Teatimer),
they may interfere with the fix or alert you after scanning with MBAM.
Please disable such programs until disinfection is complete or permit them to allow the changes.

**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from HERE

 


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

0 Kudos
Enamouredsnm
2 Bronze

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

Completed the scan; here are the results:

 

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4223

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/21/2010 11:53:14 PM
mbam-log-2010-06-21 (23-53-14).txt

Scan type: Quick scan
Objects scanned: 127084
Time elapsed: 11 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 3
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\V71IQL7HI7 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\6to4 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\M5T8QL3YW3 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\QZAIB7KITK (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\v71iql7hi7 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\m5t8ql3yw3 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\qzaib7kitk (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.167,93.188.166.198 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{59d71e7f-e1d5-41f4-ac26-b7c2fb40cb2c}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.167,93.188.166.198 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{809fd03e-8cee-4a57-a797-47cd60380d01}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.167,93.188.166.198 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Mrezub.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\6to4v32.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\certstore.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dell Customer\Local Settings\Temp\Mzq.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Mrezua.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\MSWD-fe35d800.job (Trojan.DNSChanger) -> Quarantined and deleted successfully.

0 Kudos
Bugbatter
7 Thorium

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

Please see if you can connect to the internet and post a fresh HijackThis log from that computer. Let me know how things are running.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

0 Kudos
Enamouredsnm
2 Bronze

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

The internet is working now and seems to be running smoothly. Here is the log:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:51:09 AM, on 6/22/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\File Helper\2.5.0.2\FileHelper.exe
C:\Program Files\Belkin\F5D7050v3\Belkinwcui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\MAFWTray.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Documents and Settings\Dell Customer\gaigaen.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\PlatformDependent\ProToolbarComm.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=13170&l=dis
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [File Helper] "C:\Program Files\File Helper\2.5.0.2\FileHelper.exe" --start-trayed
O4 - HKLM\..\Run: [F5D7050v3] C:\Program Files\Belkin\F5D7050v3\Belkinwcui.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MAFWTaskbarApp] C:\WINDOWS\system32\MAFWTray.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [gaigaen] C:\Documents and Settings\Dell Customer\gaigaen.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 6959 bytes

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Bugbatter
7 Thorium

Re: Mzq.exe - Application Error and multiple pop up windows with no internet connection message

That's good news!

Please delete DDS and its logs if you have not done so already.

Npw let's run Disk Cleanup in each user's profile: Click "Start > Programs > Accessories > System Tools > Disk Cleanup" Please make sure only the following are checked:

-- Downloaded Program Files

-- Temporary Internet Files

-- Recycle Bin

-- Temporary Files

Click "OK" and Disk Cleanup will delete those files for you.

After something like this it is a good idea to purge the Restore Points and start fresh.
If everything is running well....
To flush the XP System Restore Points:
(Using XP, you must be logged in as Administrator to do this.)
Go to Start>Run and type msconfig Press enter.
When msconfig opens, click the Launch System Restore Button.
On the next page, click the System Restore Settings Link on the left.
Check the box labeled Turn Off System Restore.

Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.

Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

If you have used Malwarebytes' Anti-Malware as part of your cleaning procedures, keep it updated and use it to scan every so often for malware, or upgrade to the paid version for realtime scanning and auto updating.

Make sure you keep your browsers and Adobe products updated. You might consider removing the Ask Toolbar.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system, Office, and IE. The first defense against infection is a properly patched OS from Microsoft Update at update.microsoft.com. More info HERE.

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.. Run a complete system scan with your anti-virus at least once a week...preferably in Safe mode.
If your anti-virus program is a paid/licensed version that is about to expire, you can consider using a free one such as:
Microsoft Security Essentials
AntiVir Personal Edition Classic
Avast! 4 Home Edition

If you prefer not to use the Windows Firewall, there are several of the freeware Firewalls available on the public domain.

Please see this list for anti-virus, firewalls, and other FREE SECURITY SOFTWARE.

3. Using an alternate browser can reduce your chance of certain infections installing themselves. You might consider installing Mozilla / Firefox.
http://www.mozilla.com/en-US/

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Keep your software updated...make it easier on yourself and install the free security tool Secunia PSI .

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7. Web Of Trust , uses colored alerts to warn about risky websites warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

  • Red for Warning = STOP
  • Yellow for Use Caution
  • Green for Safe
  • Grey for Unknown

There is a Web Of Trust version for Firefox as well.

8. If you still wish to use Internet Explorer, please make sure you install SpywareBlaster:  http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates.

9. You might want to install Winpatrol. Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.  You can download a free copy of Winpatrol or use the Plus version for more features.
You can read Winpatrol's FAQ if you run into problems.

10. Many of us in the online security community have tried and tested programs to determine their abilities. Please remember that there is no guarantee regarding computer security. However, the available software, combined with the rest of these recommendations will contribute to helping your system running safely.

Here are some helpful articles:
How did I get infected?  HERE

  I'm not pulling your leg, honest?
by Sandi Hardmeier  HERE

Let us know if we have not resolved your problem. Otherwise, you are good to go.
Happy and Safe Surfing!


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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