I am getting the same thing on my XPS M1530. I have denied it but Defender doesn't know how to handle this and I get an error message. Not sure whether to permit or not.
I have noticed it wants to install this in the Dell Support Center directory. Is this something Dell is trying to install?
Any input on this would be helpful.
I went to the PC Doctor Website. There is a forum there where one Dell User was having the same issue. PC Doctor stated that Dell uses their software and to contact Dell regarding this issue.
So I chatted with Dell and Jonathan there states Dell does not use PC Doctor. Although I did not feel confident with his response. Dell could be using some software from PC Doctor in their Diagnostic Software without it being labelled as PC Doctor.
So I'm no farther ahead understanding if this driver is safe to install or not.
i just used the diagnostic online scan at dellfix.com that states the software is available ,for free, in the new dell support center software, giving you the option to download that ,or ,continue with the online scan. i continued with the online scan.
during the hard drive diagnostic scan defender did warn that software published by pc-doctor ,inc was trying to run on several occasions as the scan performed different tasks. the driver names all started PCD5SRVC (PCDoctor5SeRViCe ?) and were all located in c:\program files\dell
So, either dell are incorrect, or defender is. you choose!
from a security point of view, as pc-doctor ,inc are a legit company providing hard drive diagnostic software, permitting the actions should be o.k. in my opinion.
I just went to the Dell Support Center that was installed by Dell on my computer when it arrived. Under the HWDiag folder is a ton of files from PC Doctor including the older driver that it was trying to update. So Dell is lying if they say they don't use PC Doctor software.
I asked Jonathan at Dell point blank if his comment was an opinion or an authorative statement? He stated quite bluntly that Dell does not use PC Doctor in their Support Software. Obviously he did not know the answer but trying to bluff his way through.
how can I stop this I cannot find it in add remove or my program files. Where has it come from, I don't want it.
the only way to be rid of it is to uninstall dell support center. It's your choice though.
Again , from a security point of view, its legit.
Windows Insider MVP 2016 -
Microsoft MVP - Consumer Security 2006-2016
Social Media and Community Professional
I am not a Microsoft or a Dell employee. I am a volunteer.
It is a version of PC doctor written for Dell, somebody has their facts wrong.
It has been used in the past and present by Dell
"Founded in 1993, PC-Doctor Inc. is the global leader in reducing PC supplier costs through diagnostic and system information solutions for top PC makers, service centers and IT organizations. Acknowledged by leading PC manufacturers as the de facto standard for diagnostics"