rjacobs12
1 Copper

Returning computer to factory settings

My wife's Dell has a Trojan Horse virus that tries to sell her malware protection.  The last time the same problem happened, we saved her documents on a disk and returned the computer to its original factory setting to clean everything off, including the virus.  However, I've forgotten how to accomplish returning it to the original setting.  Can anyone help?  Thanks,  Bob

 

 

0 Kudos
2 Replies
kevinf80
4 Tellurium

Re: Returning computer to factory settings

Full instructions are Here How to restore to factory settings. The issue you mention is a Rogue Security Program. A restore to Factory Settings should work.

 

Kevin

[img]http://en.community.dell.com/cfs-file.ashx/__key/communityserver-components-userfiles/00-00-87-63-64-Attached+Files/0172.dellrsnew.jpg[/img]
 

 

0 Kudos
kevinf80
4 Tellurium

Re: Returning computer to factory settings

Due to the lack of feedback this topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

[img]http://en.community.dell.com/cfs-file.ashx/__key/communityserver-components-userfiles/00-00-87-63-64-Attached+Files/0172.dellrsnew.jpg[/img]
 

 

0 Kudos