John_Doe
3 Silver

Spyware won't go away no matter what I do!

I keep getting a windows type login screen box that asks for User name and Password when I'm surfing online. I have no idea what for. At the top it says "Connect to a... either... ad.doubleclick.net, adlog.com.com, altfarm.mediaplex.com, ads.com.com, agead2.googlesyndication.com, a.tribalfusion.com", and several other sites.

I ran ad-aware, spybot, xcleaner, cwshredder, spyware doctor, spysweeper, and couple other spyware remover programs. I have spyware guard and spywareblaster installed. I also have the HOSTS file edited. ALL are up to date. I also have a pop up blocker. I have Norton Antivirus 2004 installed and a Firewall. I also had my hijackthis log checked already with no problems. I have also tried installing Mozilla Firefox and I get the same problem.

How do I get rid of this spyware? It doesn't want to go away! Nobody can seem to find a fix.

Thanks!

Most current hijackthis log:

Logfile of HijackThis v1.99.0
Scan saved at 12:55:13 PM, on 12/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\cusrvc.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Novell\ZENworks\nalntsrv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
c:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\WolSerNT.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Novell\ZENworks\wm.exe
c:\Program Files\Novell\ZENworks\WMRUNDLL.EXE
C:\Program Files\Novell\Zenworks\naldesk.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\dpmw32.exe
C:\WINDOWS\System32\NWTRAY.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\WINDOWS\Dit.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\FeedsBurner2\Desktop\Important Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.eng.fiu.edu/feeds
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\RealVNC\WinVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [NDPS] C:\WINDOWS\System32\dpmw32.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [ZENRC Tray Icon] c:\WINDOWS\System32\zentray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [CICache] CICache.exe
O4 - HKLM\..\Run: [Dit] Dit.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Novell delivered applications - {C1994287-422F-47aa-8E5E-6323E210A125} - c:\Program Files\Novell\ZENworks\AxNalServer.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: ppctlcab - http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/zuma/popcaploader_v5.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fiu.edu,eng.fiu.edu
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - c:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Client Update Service for Novell - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
O23 - Service: McAfee Framework Service - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: Novell Application Launcher - Novell, Inc. - c:\Program Files\Novell\ZENworks\nalntsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Novell ZfD Wake on LAN Status Agent - Novell Inc. - c:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\WolSerNT.exe
O23 - Service: Novell ZfD Remote Management - Novell Inc. - c:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe (file missing)
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VNC Server - RealVNC Ltd. - C:\Program Files\RealVNC\WinVNC\WinVNC.exe
O23 - Service: Workstation Manager - Novell, INC. - c:\Program Files\Novell\ZENworks\wm.exe

Message Edited by John_Doe on 12-27-2004 03:36 PM

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5 Replies
zbestwun2001
6 Gallium

Re: Spyware won't go away no matter what I do!

The first process I just eyeballed and Googled, C:\WINDOWS\System32\ cusrvc.exe came up a baddie. Says it comes from P2P programs.
So we do have problems and probobly have had these problems for a while.
Hang loose one of the better analytical minds will contact you.

Steve

Message Edited by zbestwun2001 on 12-27-2004 12:24 PM

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
  Yes  

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John_Doe
3 Silver

Re: Spyware won't go away no matter what I do!

Well Ares P2P software was just installed today so it might be from that? Anyone else see any other problems?

Thanks zbestwun2001! Smiley Happy

Message Edited by John_Doe on 12-27-2004 03:37 PM

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zbestwun2001
6 Gallium

Re: Spyware won't go away no matter what I do!

Well You're Welcome John_Doe....

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
  Yes  

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zbestwun2001
6 Gallium

Re: Spyware won't go away no matter what I do!

John
Hmmmmm, found another one: C:\WINDOWS\System32\inetsrv\inetinfo.exe , this one is a malicious scipt.
Not a good thing to have running in your system. No wonder you are going bonkkers.

Also John you have both Norton and McAfee running at startup.

That's going to cause possible conflicts.

Steve

Message Edited by zbestwun2001 on 12-27-2004 12:49 PM

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
  Yes  

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John_Doe
3 Silver

Re: Spyware won't go away no matter what I do!

ok i took out both of those that you recommended and I deleted norton. unfortunately I still have the problem. i'm really getting frustrated with it. thanks again.
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