VOLUSIA
1 Copper

Suspect Corrupted File/s

I have a Dell Notebook Inspiron Model E1505, running  up to date Windows XP. I use AVG free anti virus software. During a routine update of AVG, I believe it's Update

Manager became corrupted. Avg is currently disabled but can not be uninstalled resulting in many smptoms as follows:

1. Attempts to uninstall AVG results in "WinFwDeactivationDig" not found in Setup.

2. AVG Update Manager requests computer restart with every connection to the internet.

3. Outlook Express will not open when "Email Scanner" component of AVG is active even though AVG is disabled.

4. Frequent disconnects from my ISP, sometimes 4-5 times in succssion following initial connect, other times connection stable for hours.

5  Latest AVG version 8.0 will download successfully but will not install, same error as #1 above.

6  System Restore attempts are unsuccessfull.

7.  Attempts to delete "Temp Update Files" results in "AVG User Interface Error" in module avgui.exe which has been reported to Microsoft.

8.  Dell Suport scan says I need to run Windows Update while Microsoft Update says no updates available??????

Another potentionaly important clue is a disk scan error which I failed to capture. I'll run that again and supply error info later. The reason I'm here is because

"AVG Free" provides no support other than an on-line forum simalar to this. I will appreciate any help I can get.

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6 Replies
dave51
3 Zinc

Re: Suspect Corrupted File/s

1.Try uninstalling AVG in "Safe Mode"

2. Download AVG Removal Tool.   Link below.

   http://www.avg.com/download-tools

3.Also free AVG 8.5 is available.

   http://free.avg.com/download?prd=afe

XPS 410  Core2,  2.4 Ghz,   8Gb,  Win7 64

Latitude D610  XP pro,  Win7 RC

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Bugbatter
6 Gallium

Re: Suspect Corrupted File/s

Let us know how the uninstall/install goes.  If you continue to have problems, this could also be a symptom of malware.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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VOLUSIA
1 Copper

Re: Suspect Corrupted File/s

Hi dave5. AVG uninstall did not work in Safe Mode; Got same error as my original #6 symptom. However, AVG removal tool did work and things seem to be working

fine. I will now download AVG 8.5.  Thanks so much for your help, I've been working around my problems for weeks.

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VOLUSIA
1 Copper

Re: Suspect Corrupted File/s

It's me again. My first reply is incorrect; I should have referred to my original symptom #1, not  #6 although at this point all symptoms have disappeared.

Thanks again,  VOLUSIA

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VOLUSIA
1 Copper

Re: Suspect Corrupted File/s

Thanks for your response Bugbatter. AVG Removal Tool  successfully removed the version I had been using and seems to have corrected all symptoms listed

in my [collapse]original message except disconnects which may be unrelated to AVG.  I plan to install AVG Free 8.5 (57 mb) which likely will take about 10 - 12 hrs (dial up)

if connections stabilize.  Thanks again for your help.

VOLUSIA

[/collapse]
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Bugbatter
6 Gallium

Re: Suspect Corrupted File/s

Excellent!  Thank you for letting us know.:emotion-1:


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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