joe53
5 Tungsten

Symantec Support Gone Rogue?

"Norton products have been among our favorite security tools for years, in part because they're provided strong support. But readers have started to complain about chat support, so I investigated. The results were troubling." (from PC Magazine)

Play the slideshow:
http://www.pcmag.com/slideshow/0,1206,l=237846&a=237834,00.asp

Now that is funny!

Thanks to Donna at CoU for the link.
http://www.calendarofupdates.com/updates/index.php?showtopic=17306&hl=

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2 Replies
temp4
1 Nickel

Re: Symantec Support Gone Rogue?

Unbelievable, first their partnership with Ask and now this, not good Symantec, not good at all.

 

 

Posted by Red Dawn.


(This is a temporary account as I'm having trouble at the moment logging in with my original)

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joe53
5 Tungsten

Re: Symantec Support Gone Rogue?

I have never much cared for Symantec's AV, but have always considered it a reputable product, and never have I bashed it. And recent versions of NIS seemed to have cleared a lot of the bloat that plagued older versions. Things were looking up.

But now they are installing the Ask toolbar on NIS during updates, without asking for permission, and that is just wrong. Even worse, it cannot be uninstalled as it is integrated into NIS 2009. Norton claims it is therefore not a third-party toolbar. They call it the "Safe Search search box". You can "hide" it, but not uninstall it. Talk about double-speak!

Even when the Foxit Reader and Comodo partnered with Ask, I was given the option to avoid installing the toolbar (I wouldn't be using their products otherwise). Symantec has stooped to a breath-taking new low, by engaging in such foistware.

Consider Symantec bashed.

References:
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=37098
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=37349
http://www.dslreports.com/forum/r22007464-Norton-adds-Safe-Search-aka-Ask-Search-to-IE-Firefox

 [Edit]: Corrine, over at Security Garden, says it even more bluntly:

"Recommendation: Replace Norton!
 
I can no longer find any forgiveness for Symantec. Nor can I recommend any Symantec products. Continue reading to discover what led me to recommend replacing Norton with another security vendor's product."

Full read: http://securitygarden.blogspot.com/2009/03/recommendation-replace-norton.html

_________________________________________


Dell Forum Member since 2,000


 Use OpenDNS   MalwareBytes' Anti-Malware Free


Windows 7/sp1 (64- Bit): Malwarebytes 3.x Premium, Windows Firewall, WinPatrol PLUS, Emsisoft Emergency Kit Free and HitmanPro Free (on-demand scanners), OpenDNS, MVPS Hosts file, SpywareBlaster, Pale Moon web browser, Sandboxie, CCleaner Free.


Windows 10 Pro (64- Bit): Same protection plus Windows Defender AV.


"In the future, everyone will be anonymous for 15 minutes" - Banksy

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