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purple gal
Bronze

System halted! Must power down.........Help Please

Tonight we realized that our desktop PC was powered off. When we started it, instead of the pretty blue screen where you enter your password, this is what we see on a black background and white letters
 
Type the password and ...
--press <enter> to leave password security enabled.
--press <ctrl><enter> to disable password security.
Enter password:
 
When I enter our password, it says
incorrect password
Number of unsuccessful password attempts: 3
 
System halted! Must power down.
 
First of all could we have a virus
 
Any help will be greatly appreciated 
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8 Replies
zbestwun2001
Diamond

Re: System halted! Must power down.........Help Please

Yes you could have some Malware...
Let's check:

Please post a log on the HijackThis Forum where someone can review it and help you.
HJT Forum

Click HERE to download a self-extractable version of HijackThis.
    Double click on hijackthis.exe to extract hijackthis to folder c:\hijackthis.
  • It will extract it to that folder and open the folder for you.
  • It will also create a shortcut on your desktop to HijackThis.

  • It will scan and the log should open in notepad.Click on "Edit > Select
  • All" then click on "Edit > Copy" to copy the entire contents of the
  • log.
Do not have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

thanks,
ZB1

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
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CCrusher
Gold

Re: System halted! Must power down.........Help Please

...or, is it possible someone with access to your PC set a password in the BIOS? If so, ask them for the password and not to do it again Smiley Happy .
 
If its a Dell, you could call tech support.
 
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msgale
Diamond

Re: System halted! Must power down.........Help Please

Two comments.  1 - I think CCruscher is correct, it may very well be a BIOS password problem.  2 - If the user can not logon how can he/she run HijackThis, think about it.  If it is a BIOS password problem, most Dells have a way to clearing them by setting/resetting a jumper on the motherboard.  You can view the user manual on line and follow the instructions.   

msgale
Diamond

Re: System halted! Must power down.........Help Please

Type in the password and... -- press <ENTER> to leave password security enabled. -- press <CTRL><ENTER> to disable password security. Enter password:

If the Password Status option is set to Locked, the following prompt appears:

Type the password and press <Enter>.

The above was cut directly from the PE 1600SC maunal when discussing the system password.  A system password is one contained in the BIOS, not the one on the "Logon Screen"

Note the blue text is exactly the same as the original posters text!

Message Edited by msgale on 11-11-200601:37 PM

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zbestwun2001
Diamond

Re: System halted! Must power down.........Help Please

 

EDIT:

Sorry  basically repeated what msgale said.

thanks
zb1

Message Edited by zbestwun2001 on 11-11-200611:06 AM

 

Dell Forum Member Since 2004 but not an employee of Dell

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purple gal
Bronze

Re: System halted! Must power down.........Help Please

Thanks so much for everyone's help.  I still had my owner's manual and we were able to reset the passwords. Thanks again
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zbestwun2001
Diamond

Re: System halted! Must power down.........Help Please

Were you able to get to the jumper?

 

Dell Forum Member Since 2004 but not an employee of Dell

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purple gal
Bronze

Re: System halted! Must power down.........Help Please

yes we followed the directions in the owner's manual to reset the password........Thanks again
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