Highlighted
poelabwa
Bronze

TNS on behalf of Dell Inc.

Hello!Just got this from you guys but i never ordered anything yet..Could that be an error?I don't see any transaction on my credit card either.Any ideas where that might come from?Thanks a lot in advance!!

Dear Valued Customer,

Thank you for your recent purchase with Dell on 06/07/2012. Dell is committed to delivering the best Customer Experience to its customers. Valuable feedback regarding your Dell purchase experience will help us improve our internal processes and provide better service to you.

To complete the survey, please click on the web address below by 29/07/2012. If that does not work, copy and paste the entire web address into the address field of your browser.

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24 Replies
ky331
Diamond

Re: TNS on behalf of Dell Inc.

If you have not made an order/purchase as indicated on 6/7, it would appear this is a scam / phishing-attempt to get information from you.

I will try to call this thread to the attention of  a Dell liaison (Dell-Robert P) who will be able to investigate the matter for you.

Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

Windows 7 Pro SP1 (64-bit), avast! v17 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, MBAE Premium, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [IE set to WARN, FF set to BLOCK]), uBlock Origin, CryptoPrevent, Secunia PSI.

[I believe computer-users who sandbox (Sandboxie) are acting prudently.]

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poelabwa
Bronze

Re: TNS on behalf of Dell Inc.

Thank you very much for taking the time and action to help me =)

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ky331
Diamond

Re: TNS on behalf of Dell Inc.

Until you hear from him, do NOT give any information to the survey... don't even try to connect to the link you were given.   Do not post any private information in these public forums.   When Robert gets in touch here, he may have you contact him privately.

Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

Windows 7 Pro SP1 (64-bit), avast! v17 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, MBAE Premium, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [IE set to WARN, FF set to BLOCK]), uBlock Origin, CryptoPrevent, Secunia PSI.

[I believe computer-users who sandbox (Sandboxie) are acting prudently.]

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Bugbatter
Diamond

Re: TNS on behalf of Dell Inc.

I received one of these yesterday with the same wording and more.  Mine appears to be legit with a case # and ST #..


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional
SpywareHammer

I am not a Microsoft or a Dell employee. I am a volunteer.

 

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ky331
Diamond

Re: TNS on behalf of Dell Inc.

BB,

did you actually place an order as indicated?

Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

Windows 7 Pro SP1 (64-bit), avast! v17 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, MBAE Premium, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [IE set to WARN, FF set to BLOCK]), uBlock Origin, CryptoPrevent, Secunia PSI.

[I believe computer-users who sandbox (Sandboxie) are acting prudently.]

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Bugbatter
Diamond

Re: TNS on behalf of Dell Inc.

did you actually place an order as indicated?
Yes, I had a malfunctioning part replaced about a week ago.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional
SpywareHammer

I am not a Microsoft or a Dell employee. I am a volunteer.

 

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poelabwa
Bronze

Re: TNS on behalf of Dell Inc.

Yes that is what i find suspicious about that message,there is no number or anything.I don't have any order on my account as well..

0 Kudos
ky331
Diamond

Re: TNS on behalf of Dell Inc.

poelabwa

Unfortunately, since it's now late Friday Saturday, I would not expect a reply here from Robert-P until Monday.   Please be patient.   Your situation --- NOT having placed an order --- is clearly different from Bugbatter's, who DID have a recent order.

Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

Windows 7 Pro SP1 (64-bit), avast! v17 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, MBAE Premium, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [IE set to WARN, FF set to BLOCK]), uBlock Origin, CryptoPrevent, Secunia PSI.

[I believe computer-users who sandbox (Sandboxie) are acting prudently.]

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Bugbatter
Diamond

Re: TNS on behalf of Dell Inc.

poelabwa,

I'm curious. Did the link you were asked to click on include this: http://rap2.tns-online.com/  with letters and numbers at the end of it?


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional
SpywareHammer

I am not a Microsoft or a Dell employee. I am a volunteer.

 

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