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May 13th, 2008 03:00

Virus infecton - assistance please

As a first-timer it is with some trepidation that I request assistance.  I recently bought an Inspiron 530S Desktop with Vista Home Premium, 3G RAM and have twin hard drives (500G SATA new and 120G old). I use the 500Gb as my main drive and my old one as a backup. I'm sure my monitor, video card, sound etc are not related to my problem so won't mention those. I am running McAfee after running Norton without any problems for a few years. My problem occurred immediately after activating what I thought was a music video from a P2P site. The warning came up from McAfee advising that it had removed a threat but immediately afterwards, I started having problems with my internet. New pages advertising various items keep popping up and the link I'm on will stop or slow down. Rebooting creates a temporary solution but soon after it all happens again, I think it's related to the CSRSS.exe virus. I have run Hijackthis and include the log below:

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:59:18 AM, on 13/05/2008
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16643)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\SetPoint\LBTWiz.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Windows\OEM05Mon.exe
C:\Program Files\Windows Live\Family Safety\fssui.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpWareSE4.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\acrotray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Microsoft Games\Hearts\Hearts.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\Acrobat.exe
C:\Users\Ray\AppData\Local\Temp\Adobelm_Cleanup.0001
C:\Users\Ray\AppData\Local\Temp\Adobelm_Cleanup.0001
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9e.exe
C:\Hijack this\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\WerFault.exe
C:\Windows\explorer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: Windows Live OneCare Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "c:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"
O4 - HKLM\..\Run: [Logitech BT Wizard] LBTWiz.exe -silent
O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [OEM05Mon.exe] C:\Windows\OEM05Mon.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fssui.exe" -autorun
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_7 -reboot 1
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSServer] rundll32.exe C:\Users\Ray\AppData\Local\Temp\pmnkIAqP.dll,#1
O4 - HKCU\..\Run: [Host Process] C:\Users\Ray\svchost.exe
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\Ray\AppData\Local\Temp\fccyxxWo.dll,c
O4 - HKCU\..\Run: [3ac69e90] rundll32.exe "C:\Users\Ray\AppData\Local\Temp\edldxhkp.dll",b
O4 - HKCU\..\Run: [BM39f5ad0c] Rundll32.exe "C:\Users\Ray\AppData\Local\Temp\agcowcus.dll",s
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: SetPoint.lnk = ?
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTSERV.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 14261 bytes

 

Any assistance greatly apreciated.

 

Regards.

20.5K Posts

May 13th, 2008 11:00


Welcome. Thank you for using Dell Community Forums.
I am reviewing your log.
In the meantime, you can help me by doing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you are using any cracked software, please remove it.
Definition of cracked software:
http://en.wikipedia.org/wiki/Software_cracking

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.
The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state.
A list of P2P's is here: http://www.castlecops.com/t204179-P2P_programs_we_ask_that_you_remove_first.html


* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures.
Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using.

** We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case.
Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.

I look forward to your reply.

The instructions in this topic are only for this Forum member.
Please do not use these instructions on another computer system. You can seriously damage your system by following the instructions below without guided assistance, and you will make a cleanup of your system more difficult.


4 Posts

May 13th, 2008 12:00

Sorry for the delay but having problems posting a reply. The problem I have is impacting on my ability to respond. Sometimes it works; other times not. Hopefully this time.

 

Re your questions:

  • Haven't fixed any problems via HijackThis. Just ran it and posted the log.
  • No Cracked software.
  • My computer.
  • No P2P.
  • Haven't posted on any other forum.

20.5K Posts

May 13th, 2008 12:00


Please download Malwarebytes' Anti-Malware from Here or Here
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
    • On the Scanner tab:
      • Make sure the "Perform Quick Scan" option is selected.
      • Then click on the Scan button.
      • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
      • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
      • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
      • Click OK to close the message box and continue with the removal process.
      • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
      • Make sure that everything is checked, and click Remove Selected.
      • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. :(see Note below)
      • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
      • Copy and paste the contents of that report in your next reply and exit MBAM.
      • Please include a fresh HijackThis log as well.
        Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

      4 Posts

      May 13th, 2008 12:00

      OK. All went well. Had to reboot to remove a few infections. On reboot a warning came up that it couldn't locate a .dll file which I didn't record I'm sorry. The location was in a temp folder and appeared to be in the same location as one of the infected files, so probably something to do with that. I have included both MBAM and Hijack logs below:

       

      Malwarebytes' Anti-Malware 1.12
      Database version: 744

      Scan type: Quick Scan
      Objects scanned: 36635
      Time elapsed: 5 minute(s), 2 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 1
      Registry Keys Infected: 4
      Registry Values Infected: 8
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 21

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      C:\Users\Ray\AppData\Local\Temp\fccyxxWo.dll (Trojan.Vundo) -> Unloaded module successfully.

      Registry Keys Infected:
      HKEY_CURRENT_USER\Software\NetProject (Trojan.Zlob) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.

      Registry Values Infected:
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\MSServer (Trojan.Vundo) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cmds (Trojan.Vundo) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\3ac69e90 (Trojan.Vundo) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\BM39f5ad0c (Trojan.Agent) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\Host Process (Worm.IRCBot) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows\Allow\*.securewebinfo.com (Trojan.Zlob) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows\Allow\*.safetyincludes.com (Trojan.Zlob) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows\Allow\*.securemanaging.com (Trojan.Zlob) -> Quarantined and deleted successfully.

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      C:\Users\Ray\AppData\Local\Temp\pmnkIAqP.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\fccyxxWo.dll (Trojan.Vundo) -> Delete on reboot.
      C:\Users\Ray\AppData\Local\Temp\cehpwobl.dll (Trojan.AVKiller) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000a9a6 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000b4bd (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000beac (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000c15b (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000c4a5 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000c9a4 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000cb69 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000d7a8 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000e5ac (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0000f46c (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp00014597 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0001da66 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp00119c4e (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp001b9da5 (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\tmp0070339f (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\qdtrwywl.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
      C:\Users\Ray\AppData\Local\Temp\ffpkafap.dll (Trojan.Agent) -> Quarantined and deleted successfully.
      C:\Users\Ray\Favorites\Online Security Test.url (Rogue.Link) -> Quarantined and deleted successfully.

       

      Logfile of Trend Micro HijackThis v2.0.2
      Scan saved at 9:45:49 PM, on 13/05/2008
      Platform: Windows Vista  (WinNT 6.00.1904)
      MSIE: Internet Explorer v7.00 (7.00.6000.16643)
      Boot mode: Normal

      Running processes:
      C:\Windows\system32\Dwm.exe
      C:\Windows\Explorer.EXE
      C:\Windows\RtHDVCpl.exe
      C:\Windows\System32\mobsync.exe
      C:\Program Files\Java\jre1.6.0\bin\jusched.exe
      C:\Program Files\SetPoint\LBTWiz.exe
      C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
      C:\Windows\system32\taskeng.exe
      C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
      C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
      c:\PROGRA~1\mcafee.com\agent\mcagent.exe
      C:\Windows\OEM05Mon.exe
      C:\Program Files\Windows Live\Family Safety\fssui.exe
      C:\Program Files\ScanSoft\OmniPageSE4\OpWareSE4.exe
      C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\acrotray.exe
      C:\Program Files\iTunes\iTunesHelper.exe
      C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
      C:\Program Files\Windows Media Player\wmpnscfg.exe
      C:\Windows\ehome\ehtray.exe
      C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
      C:\Windows\ehome\ehmsas.exe
      C:\Program Files\Digital Line Detect\DLG.exe
      C:\Program Files\SetPoint\SetPoint.exe
      C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
      C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
      C:\Program Files\Internet Explorer\ieuser.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
      C:\Program Files\Windows Live Toolbar\msn_sl.exe
      C:\Hijack this\HijackThis.exe

      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com.au/
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
      O1 - Hosts: ::1 localhost
      O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
      O2 - BHO: Windows Live OneCare Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
      O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
      O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
      O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
      O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
      O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
      O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
      O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
      O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
      O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
      O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
      O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
      O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
      O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
      O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "c:\Program Files\Java\jre1.6.0\bin\jusched.exe"
      O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"
      O4 - HKLM\..\Run: [Logitech BT Wizard] LBTWiz.exe -silent
      O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
      O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
      O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
      O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
      O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
      O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
      O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
      O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
      O4 - HKLM\..\Run: [OEM05Mon.exe] C:\Windows\OEM05Mon.exe
      O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
      O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fssui.exe" -autorun
      O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
      O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
      O4 - HKLM\..\Run: [Malwarebytes Anti-Malware Reboot] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
      O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_7 -reboot 1
      O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
      O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\Ray\AppData\Local\Temp\fccyxxWo.dll,c
      O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
      O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
      O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
      O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
      O4 - Global Startup: SetPoint.lnk = ?
      O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
      O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
      O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
      O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
      O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
      O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
      O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
      O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
      O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
      O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
      O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
      O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
      O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
      O13 - Gopher Prefix:
      O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
      O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
      O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
      O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
      O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
      O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
      O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
      O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
      O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
      O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
      O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTSERV.EXE
      O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
      O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
      O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
      O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
      O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
      O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
      O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
      O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
      O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
      O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
      O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
      O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

      --
      End of file - 13053 bytes

      20.5K Posts

      May 13th, 2008 14:00

      Good job!

      Please launch HijackThis and place a checfkmark next to these:

      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
      O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\Ray\AppData\Local\Temp\fccyxxWo.dll

      Close all other windows and click "Fix Checked".
      Close HijackThis.

      Run DiskCleanup in each user's profile.

      1. Open Disk Cleanup by clicking the Start button Picture of the Start button, clicking All Programs, clicking Accessories, clicking System Tools, and then clicking Disk Cleanup.
      2. In the Disk Cleanup Options dialog box, choose whether you want to clean up your own files only or all of the files on the computer. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
      3. If the Disk Cleanup: Drive Selection dialog box appears, select the hard disk drive that you want to clean up, and then click OK.
      4. Click the Disk Cleanup tab.
      * Please make sure only the following are checked:
      -- Downloaded Program Files
      -- Temporary Internet Files
      -- Recycle Bin
      -- Temporary Files
      5. When you finish selecting the files you want to delete, click OK, and then click Delete files to confirm the operation. Disk Cleanup proceeds to remove all unnecessary files from your computer.

      http://windowshelp.microsoft.com/Windows/en-US/Help/1264bc24-72a8-48aa-84e3-a355327139d91033.mspx


      REBOOT.

      Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. It is possible that you may be running Java code in your applications that absolutely require a specific version of the JRE to run. Please follow these steps to remove older version Java components and update.

      Updating Java:

      • Download the latest version of Java Runtime Environment (JRE) 6.
      • Scroll down to where it says "Java Runtime Environment (JRE) 6u6 allows end-users to run Java applications".
      • Click the "Download" button to the right.
      • Check the box that says: "Accept License Agreement".
      • The page will refresh.
      • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
      • Close any programs you may have running - especially your web browser.
      • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
      • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
      • Click the Remove or Change/Remove button.
      • Repeat as many times as necessary to remove each of the Java versions.

      • Reboot your computer once all Java components are removed.
      • Then from your desktop double-click on jre-6u6-windows-i586-p.exe to install the newest version.

      Official JAVA Installation Instructions if needed.


      Following that, please post a HijackThis log for final review. Let me know if the issue has been resolved.

      4 Posts

      May 13th, 2008 22:00

      Sorry again but am GMT+8 and needed to go to bed and now off to work.

       

      Have completed all taks and included the log below. So far so good. Assuming log is okay, many, many thanks and hopefully won't have to bother you again.

       

      Logfile of Trend Micro HijackThis v2.0.2
      Scan saved at 7:48:55 AM, on 14/05/2008
      Platform: Windows Vista  (WinNT 6.00.1904)
      MSIE: Internet Explorer v7.00 (7.00.6000.16643)
      Boot mode: Normal

      Running processes:
      c:\PROGRA~1\mcafee.com\agent\mcagent.exe
      C:\Windows\system32\Dwm.exe
      C:\Windows\system32\taskeng.exe
      C:\Windows\Explorer.EXE
      C:\Windows\System32\mobsync.exe
      C:\Windows\RtHDVCpl.exe
      C:\Program Files\SetPoint\LBTWiz.exe
      C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
      C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
      C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
      C:\Windows\OEM05Mon.exe
      C:\Program Files\Windows Live\Family Safety\fssui.exe
      C:\Program Files\ScanSoft\OmniPageSE4\OpWareSE4.exe
      C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\acrotray.exe
      C:\Program Files\iTunes\iTunesHelper.exe
      C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
      C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
      C:\Program Files\Windows Media Player\wmpnscfg.exe
      C:\Windows\ehome\ehtray.exe
      C:\Program Files\Windows Live\Messenger\msnmsgr.exe
      C:\Windows\ehome\ehmsas.exe
      C:\Program Files\Digital Line Detect\DLG.exe
      C:\Program Files\SetPoint\SetPoint.exe
      C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
      C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
      C:\Program Files\Internet Explorer\ieuser.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
      C:\Program Files\Windows Live Toolbar\msn_sl.exe
      C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
      C:\Windows\system32\Macromed\Flash\FlashUtil9e.exe
      C:\Hijack this\HijackThis.exe

      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com.au/
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
      O1 - Hosts: ::1 localhost
      O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
      O2 - BHO: Windows Live OneCare Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
      O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
      O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
      O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
      O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
      O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
      O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
      O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
      O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
      O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
      O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
      O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
      O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
      O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
      O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
      O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"
      O4 - HKLM\..\Run: [Logitech BT Wizard] LBTWiz.exe -silent
      O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
      O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
      O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
      O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
      O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
      O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
      O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
      O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
      O4 - HKLM\..\Run: [OEM05Mon.exe] C:\Windows\OEM05Mon.exe
      O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
      O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fssui.exe" -autorun
      O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
      O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
      O4 - HKLM\..\Run: [Malwarebytes Anti-Malware Reboot] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
      O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_7 -reboot 1
      O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
      O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
      O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
      O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
      O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
      O4 - Global Startup: SetPoint.lnk = ?
      O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
      O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
      O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
      O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
      O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
      O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
      O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
      O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
      O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
      O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
      O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
      O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
      O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
      O13 - Gopher Prefix:
      O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
      O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
      O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
      O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
      O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
      O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
      O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
      O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
      O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
      O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
      O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTSERV.EXE
      O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
      O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
      O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
      O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
      O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
      O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
      O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
      O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
      O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
      O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
      O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
      O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

      --
      End of file - 13077 bytes

      20.5K Posts

      May 13th, 2008 23:00

      You can do this tomorrow whenever you get a chance. It is not malware, just an empty registry entry.

      Please launch HijackThis and again fix this one:
      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
      Close all other windows and click "Fix Checked" Close HJT. Reboot.


      If everything is running well, it would be good to flush System Restore so you can start fresh. We'll purge the old, infected Restore Points by turning System Restore off and on again.

      To turn off Windows Vista System Restore:

      1. Click Start.
      2. Right-click the Computer icon, and then click Properties.
      3. Click on System Protection under the Tasks column on the left side
      4. Click on Continue on the "User Account Control" window that pops up
      5. Under the System Protection tab, find Available Disks
      6. Uncheck the box for any drive you wish to disable system restore on
      7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
      8. Click OK
      9. When you have finished, restart the computer and follow the instructions in the next section to turn on System Restore.

      To turn on Windows Vista System Restore:

      1. Click Start.
      2. Right-click the Computer icon, and then click Properties.
      3. Click on System Protection under the Tasks column on the left side
      4. Click on Continue on the "User Account Control" window that pops up
      5. Under the System Protection tab, find Available Disks
      6. Place a checkmark in the box for any drive you wish to enable System Restore on
      7. Click OK

      I suggest that you keep MBAM updated and use it as part of your regular maintenance.

      Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

      You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

      1. Visit Windows Update:
      Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.
      Windows Update: http://v4.windowsupdate.microsoft.com/en/default.asp

      2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.
      Note: Zone Alarm Firewall (by Checkpoint) has a free version http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads

      3. You might consider installing Mozilla / Firefox.
      http://www.mozilla.org/

      4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known
      vulnerabilities.

      5. Before using or purchasing any Spyware/Malware protection/removal program, always check the following Rogue/Suspect Spyware Lists.
      http://www.spywarewarrior.com/rogue_anti-spyware.htm
      http://www.malwarebytes.org/database.php

      6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/
      ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

      7. Practice Safe Surfing with with TrendProtect by Trendmicro.
      TrendProtect is a browser plugin that assigns a safety rating to domains listed in your search engine. TrendProtect also adds a new button to your browser's toolbar area. The icon and color of the button changes to indicate whether the page currently open is safe, unsafe, trusted, or unrated, or whether it contains unwanted content.

      The following color codes are used by TrendProtect to indicate the safety of each site.

      Red for Warning
      Yellow for Use Caution
      Green for Safe
      Grey for Unknown

      8. You might consider installing SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
      It will:
      Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
      Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
      Restrict the actions of potentially unwanted sites in Internet Explorer.
      Tutorial here: http://www.bleepingcomputer.com/forums/tutorial49.html
      Periodically check for updates.

      9. Here are some helpful articles:
      "So how did I get infected in the first place?"
      by TonyKlein
      http://computercops.biz/postlite7736-.html

      "I'm not pulling your leg, honest"
      by Sandi Hardmeier
      http://www.microsoft.com/windows/IE/community/columns/pulling.mspx

      Let us know if we have not resolved your problem. Otherwise, you are good to go.
      Happy and Safe Surfing!
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