You brought this up in your previous post. It might be helpful to follow the instructions that Bugbatter gave you there.
Could be some infection(s) are messing up your system.
Well, it could be various forms of malware and spyware or other viruses. So first of all you need a good AND working antivirus and Anti-Spyware. I recommend Avast Anti-Virus for the Virus Protection and Spybot Search And Destroy for the Anti- Spyware. Just do a full scan on each program and see if it catches anything. If that doesn't work, then you probably have a more serious problem.
Avast- http://www.avast.com/eng/download-avast-home.html And the registration page is http://www.avast.com/eng/home-registration.php
HOPE THIS HELPS!!
Thanks for the help, momboom1, but user cannot run .exe files. Even if she could, installing an additional anti-virus without removing Symantec first could create a problem.
Windows Insider MVP 2016 -
Microsoft MVP - Consumer Security 2006-2016
Social Media and Community Professional
I am not a Microsoft or a Dell employee. I am a volunteer.