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crogs571
1 Nickel

Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

 Why is Dell bundling a 12mo McAfee Live subscription with new laptops and forcing me to pay for something I don't want? Not too happy they are charging me $50 for software I don't want, and I don't seem to have a way to deselect it.

Why is this software bundled and forced upon the user? I feel it's dishonest and underhanded to do this. I'm fine with there being a trial, but I don't plan on using it in any way, shape or form and shouldn't have to pay for it.

I've bought many Dell computers, and this is the first time I've been forced to pay for 3rd party software I don't want.

edited to clarify they are charging you for a 1yr subscription. This is above and beyond just installing the the trial software. This kind of bundling should be illegal. I wanted to buy a laptop, not *** software.

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10 Replies
7- Gold

RE: Why is McAfee Live bundled with my new laptop when I don't want it and don't want to pay for it?

Hello,

That is how OEM's cut costs for the customer. Lenovo stopped bundling PUP's about 6 months ago. I don't know about HP. You are not "forced" to keep it once you receive delivery.  Having said that, I believe that anti-virus is still included by most OEM's. Years ago we couldn't be sure customers would install an anti-virus, so it made sense. Now that Windows includes Defender and a firewall, McAfee is optional, but if not bundled, the price of your computer might be more.

Also see: http://www.pcworld.com/article/2887213/microsofts-signature-edition-laptops-deliver-the-clean-pc-exp...


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional
SpywareHammer

I am not a Microsoft or a Dell employee. I am a volunteer.

 

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crogs571
1 Nickel

RE: Why is McAfee Live bundled with my new laptop when I don't want it and don't want to pay for it?

I'm not talking about the trial software you don't have to use, I'm talking being charged $50 automatically for a 1yr subscription with no way to remove it. It is automatically bundled in.


I don't care about crapware I can remove on my own. Dell is literally forcing you to buy a 1yr subscription to McAfee on XPS laptops, at least the XPS 13 with no way to remove it.


So no, it is not optional.

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7- Gold

RE: Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

I am not familiar with that feature. I would be upset, too.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional
SpywareHammer

I am not a Microsoft or a Dell employee. I am a volunteer.

 

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crogs571
1 Nickel

RE: Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

Yep. This is a first for me. A very dishonest practice.

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joe53
5 Osmium

RE: Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

The last Dell desktop I bought several years back also included a McAfee AV subscription which I was forced to pay for, with no option to decline it. I thought it was a shoddy practise then, and I still do, considering the good free AVs available both then and now. My first act was to not register it, then to uninstall it. I have no idea if the price I was forced to pay for it was counterbalanced by the lower price that Dell presumably charged me for the system by bundling it by default.

By any definition, this is foistware, but at least Dell was upfront in telling me what was included in the system I was building. Nothing dishonest about it. Nobody forced me to buy that total package, but I chose to (McAfee and all). And as Bb said, you are not forced to use it.

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GooberPeaPea
1 Copper

RE: Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

I just ran into this while buying a new laptop. It just seems squishy somehow. Doesn't pass the smell test. I still bought the laptop, but customer experience is not as good as it could or should be because of this.

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7 Plutonium

RE: Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

I suggest you post your concerns about this issue on Dell's Customer Care forum...

Ron

   Forum Member since 2004
   I am not a Dell employee

davidlog2
1 Nickel

RE: Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

Check out these solution I guess it will help you!

Before you install any other anti-virus scanner it is advised to completely uninstall McAfee's trial product. Assuming your new system has Windows 7 installed then to remove McAfee go to the Control Panel > Programs & Features and uninstall McAfee from there. If you have any problems completely removing it, look at McAfee's own guidance here; and that offers a removal tool if you need it.

It is best if you have already chosen your replacement anti-virus and have the new anti-virus setup file downloaded and ready to install before uninstalling McAfee, and once the uninstall has completed, reboot, (restart), the computer to update the systems settings and registry, then install the new anti-virus.

Source:

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7 Plutonium

RE: Why is a $50 1yr McAfee Live subscription bundled with my new laptop when I don't want it and don't want to pay for it?

Check out these solution I guess it will help you!

Before you install any other anti-virus scanner it is advised to completely uninstall McAfee's trial product. Assuming your new system has Windows 7 installed then to remove McAfee go to the Control Panel > Programs & Features and uninstall McAfee from there. If you have any problems completely removing it, look at McAfee's own guidance here;http://service.mcafee.com/FAQDocument.aspx?id=TS100507 and that offers a removal tool if you need it.

It is best if you have already chosen your replacement anti-virus and have the new anti-virus setup file downloaded and ready to install before uninstalling McAfee, and once the uninstall has completed, reboot, (restart), the computer to update the systems settings and registry, then install the new anti-virus.

Source: www.cnet.com/.../do-i-need-to-purchase-mcafee-antivirus-for-my-new-dell-557652

These users don't have the trial version of McAfee. They have and were charged $50 for a full (1-year) subscription even though they didn't want it

And there's no way to order the PC without having to pay for McAfee.

Ron

   Forum Member since 2004
   I am not a Dell employee

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