Trishk123
1 Nickel

Re: Worm???

Hi again,

Do you think I should just go ahead and get a new internal hard drive.? 

 

thanks

Trish

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Bugbatter
6 Gallium

Re: Worm???

If you are worried about your flash drive discard it.

I don't see a hardware problem with  the HD.. You can get a new hard drive if you want to, but what I see from what you've told me, and how things seem to be running is a software infection. Reinstalling Windows should fix it.  Make sure you reset your router as well. (There is usually a reset button on there someplace.)


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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Trishk123
1 Nickel

Re: Worm???

I didn't realize that I could reinstall windows to eliminate the problem, thought I had to get a new hard drive with new softwareBut I have tried to use the windows 7 reinstallation disc and it doesn't work.  Computer just keeps crashing and I still cant get it open in Safe Mode.

 

trish

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Bugbatter
6 Gallium

Re: Worm???

Did you get your disc from Dell?  Maybe if you post on the Operating System Forum  they will have suggestions on how to get the disc to work.

Include a link to this topic so they know about the trojans.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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Trishk123
1 Nickel

Re: Worm???

Yes, the disc came with the laptop.  I'll check out the forum.

thanks

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Trishk123
1 Nickel

Re: Worm???

Hi,

I had to get an aquaintance look at the forum and reinstall windows with my disc,  and it seems to be working OK.    Thank  you so

much for your time , patience and help in the past few weeks.  Saved me a bunch of £££££

 

Trish

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Bugbatter
6 Gallium

Re: Worm???

Glad to hear that you got it sorted out.  Did your friend mention why your disc wouldn't work for you when you tried to reinstall?

 


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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Highlighted
Trishk123
1 Nickel

Re: Worm???

Hi,

 

I had to be out when he was here sorting it out, but he said something about the partition wall being down as the Trojan just ripped

through the system and the back up system. He had to ring a friend who works in computer shop to help him as he couldn't do it  either and took him several

hours to get it running again. Apparently this Trojan is a really nasty one.

 

Trish

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Bugbatter
6 Gallium

Re: Worm???

Trojan just ripped

through the system and the back up system

  I knew that, but was curious why you were unable to do a full reformat/reinstall but he was able to. Thanks for replying though.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system, Office, and IE. The first defense against infection is a properly patched OS from Microsoft Update at update.microsoft.com. More info HERE.

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.. Run a complete system scan with your anti-virus at least once a week...preferably in Safe mode.
If your anti-virus program is a paid/licensed version that is about to expire, you can consider removing it and using a free one such as:
Microsoft Security Essentials
AntiVir Personal Edition Classic
Avast! Home Edition

If you prefer not to use the Windows Firewall, there are several of the freeware Firewalls available on the public domain.

Please see this list for anti-virus, firewalls, and other FREE SECURITY SOFTWARE.

3. Using an alternate browser can reduce your chance of certain infections installing themselves. You might consider installing Mozilla / Firefox.
http://www.mozilla.com/en-US/

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Keep your software updated...make it easier on yourself and install the free security tool Secunia PSI .

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7. Web Of Trust , uses colored alerts to warn about risky websites warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

  • Red for Warning = STOP
  • Yellow for Use Caution
  • Green for Safe
  • Grey for Unknown

There is a Web Of Trust version for Firefox as well.

8. If you still wish to use Internet Explorer, please make sure you install SpywareBlaster:  http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates.

9. You might want to install Winpatrol. Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.  You can download a free copy of Winpatrol or use the Plus version for more features.
You can read Winpatrol's FAQ if you run into problems.

10. Many of us in the online security community have tried and tested programs to determine their abilities. Please remember that there is no guarantee regarding computer security. However, the available software, combined with the rest of these recommendations will contribute to helping your system running safely.

Here are some helpful articles:
How did I get infected?  HERE

  I'm not pulling your leg, honest?
by Sandi Hardmeier  HERE

11. If you use Social Media (Facebook, Twitter, etc.) you can stay informed at SpywareHammer's Forum for Social Media Security

12. Check to be sure that you are not one of those people who is using a dangerously easy-to-guess password at websites requiring passwords. There is a good how-to video HERE.

 

NOTE: The issue has been resolved, so this thread is now closed. Everyone else who is having a similar issue, please begin a New Message at the top of the forum.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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