Highlighted
duiano
Bronze

blue screen problem continued

I keep getting a blue screen that pops up and says that I have hardware or software that is not installed properly.  I've removed all the possible programs and I've run my antivirus software, but the problem is still occuring.  I don't know what else to do.  Any advice would be much appreciated.
 
Thanks!
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45 Replies
Freyli
Copper

Re: blue screen problem continued

I am having this same problem started yesterday Saturday the 21st of Oct.

I keep everything updated and almost never turn off my firewall.  I also noticed that my norton has now been corrupted, well that is it wont run any checks anymore.

 

any help please this is cutting into my gaming....

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secured2k
Silver

Re: blue screen problem continued

For any BLUE SCREEN STOP errors, we will need to know the exact contents of the message that appears to even know where to start searching for the problem.
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jopajo
Copper

Re: blue screen problem continued

My blue screen gives me this error message:  STOP: c0000221{Bad Image checksum}

The image wininet.dll possibly corrupt.  Header checksum doesn't match computed checksum

I can't even boot in Safe Mode.  When I did a diagnostic, I got the following error:

DST Short Status Test

Fail

Code 1000-0142

Unit 4: Drive Self Test failed.  Status byte = 79

Can anyone help me with this problem or at least tell me how I can boot from my dvd drive?

Thanks.
John
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secured2k
Silver

Re: blue screen problem continued

To repair this problem, you will need to to use the recovery console. You can get to this by starting your computer using the Windows XP installation Disc. Follow the steps at the link below. After you get to a prompt, type the following
 
COPY \WINDOWS\SYSTEM32\DLLCACHE\WININET.DLL \WINDOWS\SYSTEM32\WININET.DLL
 
Then type Exit and see if your computer starts up.
 
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duiano
Bronze

Re: blue screen problem continued

My blue screen says:

IRQL_NOT_LESS_OR_EQUAL

Check to make sure any new hardware or software is properly installed.  If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

My computer is updated, and I've already uninstalled all of the possible programs.  Any further advice would be much appreciated.

Thanks!

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secured2k
Silver

Re: blue screen problem continued

IRQL_NOT_LESS_OR_EQUAL

This error generally means hardware or driver failure. Are you able to start your computer in safe mode?

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duiano
Bronze

Re: blue screen problem continued

That is what the error report said, but it could not determine the specific driver.  I can start my computer in safe mode. 
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secured2k
Silver

Re: blue screen problem continued

There is more information under IRQL_NOT_LESS_OR_EQUAL.

I would need to see that info.

Example:
Technical information:

*** STOP: 0x000000D1 (ox20000001, 0x00000002, 0x00000001, 0xF6EA8BBF)


*** USBPORT.SYS - Address F6EA8BBF base at F6E8F000, DateStamp 3f04cf17

Beginning dump of physical memory

 

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duiano
Bronze

Re: blue screen problem continued

That info is:
 
Technical Information:
 
*** STOP 0x0000000A  (0x00000000, 0x00000002, 0x00000001, 0x804F9982)
 
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.
 
Thanks!
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