Before we do anything can you do a couple things first? Go to this sight http://www.trendmicro.com/en/home/us/enterprise.htm and do an online scan and delete whatever it finds. Be sure to highlight the drives you want to have searched.
After that could you please go to http://www.majorgeeks.com/download506.html and download AdAwareSE and delete what it finds. Then while using AdAware, click on add-ons and get their plug-in for the VX2 variant, and run that and delete what it finds. After that go to http://www.majorgeeks.com/download2471.html and download SpyBot and run that and delete what it finds.
Now go to http://www.majorgeeks.com/download3155.html and download HiJackThis to its own folder that you create on your C:/ drive. After it is downloaded open the program and click on the Scan button. When that is done, click on Save to log. Post the log that it generates right here so that it maybe viewed and analyzed for problems.
Dell Forum Member Since 2004 but not an employee of Dell If this answers your question, click Yes