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My Dell keyboard stopped working yesterday

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I spent the whole day trying to correct the problem using my Vostro machine, to no avail. I also tried to use the keyboard in my wife's computer (an Inspiron) without success. Today I went to a friend's computer (which is not a Dell) and the keyboard worked without a problem.
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Re: My Dell keyboard stopped working yesterday

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Windows feature updates tend to break USB drivers. Malware with Realtek certificates can also cause the issue.


This issue can be caused if any of the following situations exist:
  • The currently loaded USB driver has become unstable or corrupt
  • Your PC requires an update for issues that may conflict with a USB devices and Windows
  • Windows may be missing other important updates hardware or software issues
  • Your USB controllers may have become unstable or corrupt via malware
  • Your PC motherboard may need replacement.

Clean install with current windows updates to 1903 resolves the issue.

 

 

 


Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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Highlighted
8 Xenon

Re: My Dell keyboard stopped working yesterday

Jump to solution

Windows feature updates tend to break USB drivers. Malware with Realtek certificates can also cause the issue.


This issue can be caused if any of the following situations exist:
  • The currently loaded USB driver has become unstable or corrupt
  • Your PC requires an update for issues that may conflict with a USB devices and Windows
  • Windows may be missing other important updates hardware or software issues
  • Your USB controllers may have become unstable or corrupt via malware
  • Your PC motherboard may need replacement.

Clean install with current windows updates to 1903 resolves the issue.

 

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

View solution in original post

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