kezsunaj
1 Copper

Vostro 3470, sound works but hear squeaks

Hi,

I have a sound problem in the new Vostro 3470. I use the small jack output. The sound works but hear squeaks, buzzing as if something is stirring up. The problem is in the computer because I checked on three different speakers and cables. What can you do about it?

 

0 Kudos
8 Replies
Moderator
Moderator

Re: Vostro 3470 sound works but hear squeaks

kezsunaj,

For connecting speakers you will need to use the back audio speaker jacks. The front jack is for a Microphone. Click the link below to download the online manual.

Dell Vostro 3470 Drivers, Downloads and Manuals

For my notes, click my username and send me the pc service tag number via private message.

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
0 Kudos
Mary G
5 Iridium

Re: Vostro 3470 sound works but hear squeaks

There are 4 audio ports--2 input -2 output. Which one are you using and what is connected to it--headphones, speakers, microphone ? You should be connecting speakers to the light green line out port on the top of the back  with 2 other ports. See Back View in the manual*

*Manual https://topics-cdn.dell.com/pdf/vostro-3470-desktop_owners-manual4_en-us.pdf

0 Kudos
kezsunaj
1 Copper

Re: Vostro 3470 sound works but hear squeaks

This a SFF version, there are only one audio port for speaker in the back (green) and I put minijack to this port directly 🙂 I not used front port (for headphones). This is SFF case: https://cdn.cnetcontent.com/77/c2/77c22be3-2091-43dd-93dd-97b1b48c2cc7.jpg
0 Kudos
Moderator
Moderator

Re: Vostro 3470 sound works but hear squeaks

kezsunaj,

Click the link below to download and reinstall the Realtek audio driver, reboot and retest.

Dell Vostro 3470 Drivers, Downloads and Manuals

 

How to Troubleshoot Audio or Sound Playback Issues

 

Speakers and Headphones

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
0 Kudos
kezsunaj
1 Copper

Re: Vostro 3470 sound works but hear squeaks

I started the computer with LinuxLiveCD and the problem here also occurs. This is not the driver's fault but some problem with the mass in the socket. Does DELL have to replace the entire mainboard in this case?

0 Kudos
Moderator
Moderator

Re: Vostro 3470 sound works but hear squeaks

kezsunaj,

Unfortunately, Dell does not support LinuxLive. Run the Dell diagnostics by following the information below. You will also need to click the link below and put the system in your name. 

 

Ownership Transfer Form

 

 

The Dell ePSA diagnostics perform a complete check of your system hardware. The ePSA is embedded in the BIOS and is launched by the BIOS internally (from the advanced boot menu). The embedded system diagnostics provide a set of options for particular devices or device groups allowing you to:

  • Run tests automatically or in an interactive mode.
  • Repeat tests
  • Display or save test results.
  • Run thorough tests to introduce additional test options to provide extra information about the failed device(s).
  • View status messages that inform you if tests are completed successfully.
  • View error messages that inform you of problems encountered during testing.

Launching the ePSA Diagnostics

  • Tap F12 key repeatedly during system startup (at the Dell logo screen) until the BIOS Boot Menu appears on the screen.
  • On the Boot Menu screen, select the Diagnostics option, and then press Enter.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
0 Kudos
kezsunaj
1 Copper

Re: Vostro 3470 sound works but hear squeaks

I solved this problem. I am using an adapter for 5 usd. I connected the speakers to the front slot. Now everything is perfect.

dell-audio.jpg

0 Kudos
Loic-3470SFF
1 Copper

Re: Vostro 3470 sound works but hear squeaks

Hi, I have exactly the same problem with my DELL VOSTRO 3470 SFF (C1KNT), it's working fine with the headphone output on the front, but with the line out port on behind, there are some bad sound noise (electronic noise). Can a real Dell technical expert make a test on this DELL VOSTRO 3470 SFF (C1KNT) ? And after come to answer us ? Because it seems to be a very serious hardware problem ! Thanks in advance
0 Kudos