Daffa Rivaldi
1 Copper

BIOS Update wont work Dell g7 7588

So i want to upgrade my bios to 1.9.0 from 1.6.1 but it doesnt work, when i double click it nothings happen and when i tried from bootable usb it got this message error,can someone help? i cant play games bcs the framerate keeps dropping. "Firmware Update Failed. Rebooting your system"

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12 Replies
Community Manager
Community Manager

Re: BIOS Update wont work Dell g7 7588

Hi Daffa Rivaldi,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Here is information from the Dell Driver page you may find helpful:

Dell G5 5587/G7 7588 and Vostro 7580 System BIOS

 

Updating the BIOS from the BIOS Boot Menu (independent of operating system)
1. Copy the downloaded file to a USB drive. The USB drive does not need to be bootable device.
2. Insert the USB drive into any USB port.
3. Power on the system.
4. At the DELL logo screen, press F12 to access the one-time boot menu.
5. Select BIOS Flash Update in the Other Options section. 
6. Click the ... button to browse the USB drive to locate the downloaded file.
7. Select the file and click Ok.
8. Verify the existing system BIOS information and the BIOS update information.
9. Click Begin Flash Update.
10. Review the Warning message and click Yes to proceed with the update.
The system restarts and displays a Flash Progress bar at the Dell logo screen. The system restarts again when the Flash update is complete.

 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty or this is a software issue, then you could contact our Out of Warranty team to get a quote for a paid service request. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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Joggie_II
1 Nickel

Re: BIOS Update wont work Dell g7 7588

Same here on a Dell G5 5587.

It fails under Dell "Support Assist" ........Failed.

Then when trying to use Bios to flash. "Failed and rebooting."

 

 

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Daffa Rivaldi
1 Copper

Re: BIOS Update wont work Dell g7 7588

I Already tried this before, still doesnt work
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Daffa Rivaldi
1 Copper

Re: BIOS Update wont work Dell g7 7588

exactly same like me

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Joggie_II
1 Nickel

Re: BIOS Update wont work Dell g7 7588

Hi

I managed to get Dell on line.

He tried all kind of methods to get version 1.8 and 1.9 installed. He did not succeed. Failed every time.

Now a Dell engineer is being send out to exchange MB.

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Joggie_II
1 Nickel

Re: BIOS Update wont work Dell g7 7588

Hi

I do have appointment for tomorrow, for MB service exchange.

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Joggie_II
1 Nickel

Re: BIOS Update wont work Dell g7 7588

Hello

 

It did not work, still doing as with previous MB.

 

Dell is escalating to next level of support. Dell will contact me in 24hrs turn around time.

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Joggie_II
1 Nickel

Re: BIOS Update wont work Dell g7 7588

Hi all

They did contact me today 01-03-2019. Still no resolution.

They will contact me coming Monday. Keep you posted on this problem.

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Re: BIOS Update wont work Dell g7 7588

I'm experiencing the same problem. I did what Dell's guys said but the problem persists.
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