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TheMoltenJack
1 Nickel

Cannot install Dell Mobile Connect

I have a Dell Vostro 3578 purchased less than two weeks ago, is has Bluetooth. When I go on the Windows Store on the Dell Mobile Connect page it says that the app is not compatible with my device. How so?
21 Replies
nyc10036
4 Tellurium

Re: Cannot install Dell Mobile Connect


@TheMoltenJack wrote:
I have a Dell Vostro 3578 purchased less than two weeks ago, is has Bluetooth. When I go on the Windows Store on the Dell Mobile Connect page it says that the app is not compatible with my device. How so?

You must have missed the part that said that Dell Mobile Connect is only for laptops purchased January 2018 or later !

 

.

0 Kudos
TheMoltenJack
1 Nickel

Re: Cannot install Dell Mobile Connect

I've bought my laptop two weeks ago, that's way later than January 2018...

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Moderator
Moderator

Re: Cannot install Dell Mobile Connect

Thanks for reaching out to us on Dell Community. Dell Mobile connect is compatible with Dell Vostro 3578.

 

I would suggest you to download and install the Dell Mobile Connect Driver using this link: https://dell.to/2POg3Pg

 

Once the driver is installed please use this link: https://dell.to/2POg4mi to download the Dell Mobile Connect Application.

 

- Ravi

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TheMoltenJack
1 Nickel

Re: Cannot install Dell Mobile Connect

I've succesfully installed the driver but the MS store, opened from the link, still tells me that the app is not compatible and my only option is to redeem a code.

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Moderator
Moderator

Re: Cannot install Dell Mobile Connect

Was this purchased through a retailer or directly from Dell? The reason I ask, if the system was sold to a retailer, it would have a shelf life of 3 months which may be one of the reasons it's incompatible. 

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Fuzail M) & send a private message with the service tag, registered name & email address. 

What is a Dell Service Tag and how do I locate it?

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TheMoltenJack
1 Nickel

Re: Cannot install Dell Mobile Connect

It can't find the username Dell-Fuzail M, and yes, I bought it from a retailer.

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Moderator
Moderator

Re: Cannot install Dell Mobile Connect

Seems like the re-seller may have purchased it before January 2018 which could be one of the reason. I'll conform the purchase date once I receive the Service Tag.

Please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell- DCFAdmin) & send a private message with the service tag, registered name & email address. 

What is a Dell Service Tag and how do I locate it?

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Edze
1 Copper

Re: Cannot install Dell Mobile Connect

I also have the same problem. Just bought a Dell G7 and installed the mobile connect driver but the page on the windows store tells me the app is not compatible with my device. Can I get some help with this?
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Moderator
Moderator

Re: Cannot install Dell Mobile Connect

Hi,

Thank you for your message. I will be glad to assist you.

NOTE: Dell Mobile Connect is available on Dell consumer (XPS, InspironVostro, and Alienware) PCs with Bluetooth purchased in January 2018 or later.

So if the system is purchased during this date, I would suggest you uninstall the current one, restart the system and then download and install the Dell Mobile Connect Driver using this link: https://dell.to/2POg3Pg

Once the driver is installed please use this link: https://dell.to/2POg4mi to download the Dell Mobile Connect Application and check.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (DCFAdmin) & send a private message with the Service Tag, registered name & email address.

-Farooq