JohnnyHome
1 Copper

Re: Cannot install Dell Mobile Connect

Same issue here. I have a XPS 15 9570. I installed the driver first and tried installing "Dell Mobile Connect" through the Windows Store but won't let me and says "Redeem a code".

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hayesjl
1 Nickel

Re: Cannot install Dell Mobile Connect

same problem my laptop is 2 weeks old bought directly from dell. Service Tag: Express Service Code: shipped 2/14/2019. MS store says not compatible.
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Highlighted
hayesjl
1 Nickel

Re: Cannot install Dell Mobile Connect

2/14/2019 shipped wont install

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danielfm123
1 Nickel

Re: Cannot install Dell Mobile Connect

my laptop as well is new and i cant install... ms store is asking for redeem code

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Moderator
Moderator

Re: Cannot install Dell Mobile Connect

Thank you for your message. I will be glad to assist you with this.

 

Have you completed all Windows updates?

 

What is the current BIOS version installed?

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to locate the service tag

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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Inspiron13
1 Copper

Re: Cannot install Dell Mobile Connect

It will not let me either, and my refurbished model was the 2018 model

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Moderator
Moderator

Re: Cannot install Dell Mobile Connect

What is the error message you get when trying to install the application?

 

Did you reinstall or restore the Windows operating system by any chance?

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.       

  

How to locate the service tag

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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Jakes79
1 Nickel

Re: Cannot install Dell Mobile Connect

I have a Dell G5, the service tag indicate activation December 2018, but also get the error that my product is nit supported. Any help perhaps? I did replace the initial 128gb M.2 with a 500GB, with a fresh installation.
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Kedar Gokhale
1 Copper

Re: Cannot install Dell Mobile Connect

I have Dell Inspiron 3576 and it came with a mobile connect. As soon as I got the laptop, windows version update messed it. I had to reinstall windows 10 and now I can't install Dell mobile connect. I installed the driver, but still, on Microsoft store, it says redeem code.
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Kedar Gokhale
1 Copper

Re: Cannot install Dell Mobile Connect

Hello @Dell-SreejithR 

When you say to click on a message tab, which website or app are you referring?

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