Aneeshsmnezk
1 Copper

My brand new laptop is not working properly.

I am using a brand new Vostro 3568 laptop with Windows 10 operating system. I bought it just before 3 weeks through online. Since that time I am facing the issues are

1. Laptop is taking too much time to open.

2. If i connect Wi-Fi from my mobile to laptop, it's works very slowly but working very faster in mobile.

3. When i tried to restore system to a previous date, it took more than 2 hours to complete system restore.

How can I solve these issues and use my laptop smoothly.

 

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2 Replies
Moderator
Moderator

Re: My brand new laptop is not working properly.

Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you with this.

 

Is the system purchased directly from Dell or through an online retailer?

 

Please run a hardware diagnostic by following the video on this link & check if there is an error.

 

Have you tried a different connection apart from using your mobile as a hotspot?

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.         

 

How to locate the service tag

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
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nyc10036
4 Tellurium

Re: My brand new laptop is not working properly.


@Aneeshsmnezk wrote:

I am using a brand new Vostro 3568 laptop with Windows 10 operating system. I bought it just before 3 weeks through online. Since that time I am facing the issues are

1. Laptop is taking too much time to open.

2. If i connect Wi-Fi from my mobile to laptop, it's works very slowly but working very faster in mobile.

3. When i tried to restore system to a previous date, it took more than 2 hours to complete system restore.

How can I solve these issues and use my laptop smoothly.

 


Your laptop is probably trying to do a lot of Windows 10 updates.

You should let it complete.

 

.

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