LESJeff
1 Nickel

Réinstallation du système d'exploitation

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Bonjour, le disque dur de mon Vostro 360 est complètement HS, je veux donc le changer. J'ai installé Dell OS Recovery Tool (sur un autre PC) pour récupérer une image de mon système mais avec mon numéro de service j'ai le message "aucune image du système d'exploitation n'est disponible pour le produit". Comment faire pour réinstaller un système sur mon ordinateur. J'ai contacté le support technique par message le 12 décembre, à ce jour aucun retour. Merci
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JOcean
5 Tungsten

Re: Réinstallation du système d'exploitation

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You can install a clean image however you did not state which version of Windows you are trying to install. The following pages might help.

Windows media for Windows 10, or 8.1, or 7

https://support.microsoft.com/en-ca/help/15088/windows-10-create-installation-media

Dell

https://www.dell.com/support/home/ca/en/cadhs1/drivers/osiso/recoverytool/WT64A

 




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LESJeff
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Re: Réinstallation du système d'exploitation

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thanks for your reply.

first link : error message, it's a Dell key for my win 7 pro OA, I need to get a proper win 7 from Dell, microsoft can't help

second link : error. No existing operating system available for your product

excuse my english I'm french

 

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JOcean
5 Tungsten

Re: Réinstallation du système d'exploitation

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Your english is perfect and thanks for replying in english.

Try the following forum posts and pay special attention to Philip Yip's posts. He has a terrific web page dedicated to installation of various versions of Windows.

https://www.dell.com/community/Windows-General/Download-original-windows-7-pro-oa/td-p/5147832




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS Z170K i5 6600
Real work on an Inspiron 15 5575
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Community Manager
Community Manager

Re: Réinstallation du système d'exploitation

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Hello Everyone,

Thanks @JOcean for the shared information.

Is the issue resolved for you @LESJeff ?

Wait to read from you.

Mohamed

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LESJeff
1 Nickel

Re: Réinstallation du système d'exploitation

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Hi. As I had no news from Dell, i downloaded a win10 system from microsoft that worked well with my Dell product key. Very quick and easy installation the only problem I've got is my ethernet card is not working anymore (no error message). I tried with a ubuntu usb key system and it's not working either. I guess that card is done, it's a 7 years old machine ... thanks for your help, much appreciated
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Community Manager
Community Manager

Re: Réinstallation du système d'exploitation

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Hello LESJeff,

Thanks for your feedback.

So, for this request I share with you the phone numbers for the necessary team, in order to join them:

  • France : 0825.82.68.97 / 0969.39.00.30
  • Suisse : 0848.335.559 / 0844.811.411
  • Belgique : 024.828.648 / 024.819.288

Stay available if necessary.

Have a nice day.

Regards.

Mohamed

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LESJeff
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Re: Réinstallation du système d'exploitation

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thanks JOcean, thanks Mohamed, much appreciated

Community Manager
Community Manager

Re: Réinstallation du système d'exploitation

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Thanks to you 

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