Vostro 3500 não inicia o sistema, travando na tela de inicio Dell

[Sheila.ribeiro]

Boa tarde,

Tenho um Dell Vostro 3500 de 8 anos e até então nunca tive problema, mas agora tem apresentado

esse erro de não ligar ficando travado na tela com logo da Dell e as instruções de F2 e F12 mas que não funcionam.

Observei que as únicas luzes acessas quando ocorre o travamento, são as luzes de Bluetooth e a de número 9, que ficam acessas direto.

Ao ficar insistindo desligando e ligando o notebook, tem horas que ele liga e funciona normalmente.

Me falaram que poderia ser o sistema que ainda era o Windows 7 e poderia estar algo corrompido, mas mesmo após formatação e instalação do Windows 10 o problema continua.

Alguém teve experiência parecida? Poderia ter ideia do que seria?

desde já grata

[nyc10036]

Please re-post in English.

Thank you.

[Sheila.ribeiro]

​Good afternoon, 

I have an 8-year old Dell Vostro 3500 and until then I never had a problem, but now it has presented

This error of not connecting getting stuck on the screen with the Dell logo and the instructions for F2 and F12 but that don't work.​

​I noticed that the only lights on when the crash occurs are the Bluetooth lights and the number 9 lights, which are directly accessed.

When insisting on turning off and on the notebook, there are times when it turns on and works normally.

I was told that it could be the system that was still Windows 7 and it could be something corrupted, but even after formatting and installing Windows 10 the problem continues.

Has anyone had a similar experience? Could you have any idea what it would be?

Since now, grateful

[nyc10036]

I would be very concerned that the hard drive is failing or has failed.

When you first turn on laptop, quickly tap F12 several times to get One-Time Boot Menu. Then choose, Run Dell Diagnostics. 

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