2 Bronze

Vostro 3560 Touchpad not working

 

Hi everyone,

 

I have a problem with my Touchpad.

Unfortunately, about one week ago suddenly when I use the shortcut keyboard( Fn+F3) to enable then it not work, no light on Touchpad and can't use the mouse click both right and left on the bottom. I also can't find the Dell Touchpad section on the system( from Start menu, Device manager) as usual.

I had reinstalled the latest driver for the Elan Touchpad given by Dell at 

<Service tag removed>

It responded that this driver has been updated but still not working.

 

Any solution for this.

OS: Windows 10 1909

Many thanks!

On mouse settingOn mouse setting

 

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6 Replies
5 Iridium

Re: Vostro 3560 Touchpad not working

Please use System Restore tool on the computer to see if you're able to go back to the time the touch pad work for you.

How to Use System Restore (Windows 10, 8, 7, Vista, XP)

https://www.lifewire.com/how-to-use-system-restore-in-windows-2626131

Note: System Restore does not affect any of your documents, pictures, or other personal data. Recently installed programs and drivers might be uninstalled.

2 Bronze

Re: Vostro 3560 Touchpad not working

Thanks for the reply!

But I haven't created any restore points before.

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3 Argentum

Re: Vostro 3560 Touchpad not working

It is a common software conflict issue on Dell Vostro 3560.

A Dell-company person would solve the issue for you.

So far there is no solution to the issue you face.

You would have to wait until they come up with a solution.

2 Bronze

Re: Vostro 3560 Touchpad not working

Thanks!

I'm waiting.

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2 Bronze

Re: Vostro 3560 Touchpad not working

Anyone help me!

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5 Iridium

Re: Vostro 3560 Touchpad not working

Please reinstall the Chipset drivers, restart computer, and then reinstall touchpad driver, hopefully this will help fix the problem.

Drivers & Downloads

https://www.dell.com/support/home/us/en/04?app=drivers

 

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