Same issue here too...however a test scan will work from Devices and printers, just not in Scan assistant. Now wondering if a "Scan to PDF" within Adobe DC will work; just that my end-user prefers this Scan Assistant. Whats up Dell?
i am having the same exact issue. i've plugged/unplugged printer cable, which still works fine. i've uninstalled/installed about a dozen times. i still cannot get mine to work properly. did you ever get any type of response or been able to solve this problem? i use my exclusively for ebay and i'd prefer to not have to continue taking pictures.
thank you for your time and bringing attention to this.
Dell needs to update b1163w Twain driver.
I contacted Dell support. They know the problem. It requires them to re-write the Twain interface.
The Dell b1163w is an older, out of warranty printer/scanner. They aren't in a hurry to fix it.
They had rather you buy an new one (from Dell, of course).
Support suggested FastStone. It uses Twain interface. Didn't work.
I also tried Advanced Scan to PDF. Twain interface. Didn't work.
The only one I found that doesn't use the Twain interface is VueScan from Hamrick software.
$40 for home version, $90 for pro version.
Pricey, but if you are stuck in a pinch it's either that or buy an new printer/scanner.
But, if your new printer/scanner uses Twain interface you may have problems.
Looks like HP may have updated their Twain interface for their printer/scanners.
I don't have an HP at this time, so can't be sure.
Same problem. Still looking for a fix.
Been using stock windows fax and scan. It works ok but can't save as pdf and lacks other options.
I Found a solution for the problem, but you can not use the dell software that they provide you with. I am currently using the Microsoft scan app. https://www.microsoft.com/store/productId/9WZDNCRFJ3PV That link should take you to it. With that i am able to scan with the printer and everything. I have no idea why the dell software doesn't work, but that is the best solution i have came up with at the moment.
Thank you! I downloaded the Microsoft scan app and now the scan feature on my Dell B1165nfw works great. Sad that Dell won't fix their own issues 🙂
Good fix, thanks!